ACPI 15 event error and Kernel-Power 41 error
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=8082
Printed Date: 26 Dec 2024 at 7:01pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ACPI 15 event error and Kernel-Power 41 error
Posted By: dasGiggler
Subject: ACPI 15 event error and Kernel-Power 41 error
Date Posted: 16 Mar 2018 at 12:10pm
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Hello all, I need help figuring out why my computer keeps crashing. amd threadripper 1950x asrock x399 Tiachi w/2.00 bios enermax liqtech 360 4gbx4 ADATA ax4u2400w4g16-drz ram 3xpny 1080ti blower evga 1080ti ftw3 gaming ADATA sp600 64 gb ssd w/OS WD Blue 1tb wds100t2boa ssd silverstone st1300-ti psu windows 10 pro 64 windows and all drivers up to date This is a new gaming build that I want to mine on it until fallout 5 comes out and then 3 or 4 way sli it. For now I am trying to mine with Nicehash Legacy but it keeps crashing. Windows Crash dumps are not written out even though i have them set to. In the event log it is consistently loging the same errors. First is ACPI 15/Application popup 56, followed by an eventlog 6008 error, followed by a Kernal-Power 41 error, and then some more errors after. Everything seems to run ok when not under load. This seems to happen about 15 seconds after I start mining and the cards' fans get up to speed. Sometimes it is an unresponsive or hard crash and other times it just reboots. For some reason i have to unplug and replug in my usb mouse to get it to work. It happens when i have 4 1080 tis going at once, 3 are pny 1080ti blowers and the other a EVGA 1080ti FTW3 gaming. Could it be because they are different cards? I took one pny card out of the bottom slot and the same thing happens but it sometime will run fine. If the EVGA is on the top slot it will go a few hours to a whole day in between errors. If the EVGA card is in the third slot with 2 pny cards above it the error occurs in 15 seconds. I have not tried just all 3 pny cards and no evga card. I read somewhere that these errors might have something to do with the bios maybe? Here is an image of the event errors. Please Help me. Thank you  ------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Replies:
Posted By: wardog
Date Posted: 16 Mar 2018 at 1:48pm
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If dumps are not being produced/created, that is an indication of memory or power issues. |
Posted By: wardog
Date Posted: 16 Mar 2018 at 1:51pm
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Also, DO attempt recreating this with only the PNY 1080's installed. |
Posted By: wardog
Date Posted: 16 Mar 2018 at 2:12pm
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" rel="nofollow - ADATA has not Qualified that Kit pn to work with the X399 Taichi. http://www.adata.com/en/support/ And WTF is a1rexpress? Click on that errors and post a screenie for me please. What drivers have YOU installed? Not Windows and or Windows Update. You. |
Posted By: dasGiggler
Date Posted: 16 Mar 2018 at 7:56pm
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" rel="nofollow - thanks for the help. I found a setting in Nicehash legacy that was preventing the windows crash dumps from writing, but since I have changed it i have not have had crash. When I do I will post the results. I checked the memory with windows memory diagnostic and found no problems. It could be a bad power supply, but i dont know how to test for sure. I was leaning towards this at first but after it happened when I removed one card I started doubting this. The WD was late on arriving so i put it all together with the adata drive first. I didn't realize that there was a ssd support list. I got lucky with the wd. i will wait for the crash dump to see. Could that really be the problem? As far as windows and Drivers go, I have Windows update off but have been turning it back on frequently and checking for new updates and turning it back off. The drivers I simply went into device manager and right clicked on everything and updated driver with the "search automatically for updated driver software" option. I will post the screenie of the errors. the tree button is MIA. ------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Posted By: dasGiggler
Date Posted: 16 Mar 2018 at 8:00pm
 
------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Posted By: kerberos_20
Date Posted: 16 Mar 2018 at 9:33pm
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this warning is normal when u start windows few seconds later u should see network established information (as long u get connected rite :P) ------------- http://valid.x86.fr/diq4l4" rel="nofollow">  http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: dasGiggler
Date Posted: 17 Mar 2018 at 11:16am
ok it ran for 20 hour and then crashed. Still no memory crash dump files. it did log some different events tho.  Not sure what to make of it. I am going to try to disable the drivers on the video cards because i read that the error can be caused be duplicate audio drivers. My next step is to migrate the os to the wd drive and eliminate the adata. any other advice would be greatly appreciated! Thanks ------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Posted By: wardog
Date Posted: 17 Mar 2018 at 1:32pm
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" rel="nofollow - Question for ya. You running wired or wireless networking? |
Posted By: dasGiggler
Date Posted: 17 Mar 2018 at 1:43pm
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i am running one wired in top port. I migrated to wd drive and it is still crashing with no dump files. I might see if i can barrow another power supply to see if that makes any difference. First i will try putting in only 3 pny cards. I am pulling my hair out!  ------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Posted By: kerberos_20
Date Posted: 17 Mar 2018 at 4:22pm
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well as i can see u are getting event id 56 right up when u start windows (as it can be seen in you pictures) so id suggest to install new windows (doesnt take much time) once clean windows installed, reboot then check your event logs if that event id 56 still persists if its gone then install one driver at a time (with reboot after) and check again event logs as far as i can see, something software related is broken in your windows and migration cant fix your problem ------------- http://valid.x86.fr/diq4l4" rel="nofollow"> http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: dasGiggler
Date Posted: 18 Mar 2018 at 1:44pm
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" rel="nofollow - Thanks for the advice. I really do appriciate it. Ok i am finally doing the fresh install. Took me forever to figure out how to get the new iso file on a fat32 device. The file is bigger then fat32 allows. Rufus eneded up updating and allowing me to put it on a fat32 usb. I am starting with the all in one driver zip file for the asrock x399 mobo. Is that the compleate mobo driver set? hopefully all goes well. Edit spelling ------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Posted By: kerberos_20
Date Posted: 18 Mar 2018 at 4:53pm
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" rel="nofollow - u dont like uefi? ------------- http://valid.x86.fr/diq4l4" rel="nofollow"> http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: dasGiggler
Date Posted: 18 Mar 2018 at 9:43pm
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It is not that at all. I only ask because I was wondering if it was truly all in one. The first time I only did that driver pack. This time I did it and all the others listed below just in case it was not all of the driver's. So far so good on the windows fresh install. I also noticed while I was trying to put the windows.iso on a flash drive that I had a Trojan virus that windows kept shutting down and was not the miner. That could have been a large part of the problem. ------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Posted By: dasGiggler
Date Posted: 19 Mar 2018 at 12:18pm
ok made it about 9 hours and crashed again. this time the dump files did save. looks like a driver or maybe window deffender is causing it???? i just reinstalled all the newest drivers again. I will post some picks from whocrashed and event log. I would greatly appriciate it if you could help me figure it out from those. Thanks again.     ------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Posted By: dasGiggler
Date Posted: 19 Mar 2018 at 12:33pm
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" rel="nofollow - I found there is a new nvidia hot fix driver. installing it now. anything else i should look for? ------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Posted By: wardog
Date Posted: 19 Mar 2018 at 1:36pm
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" rel="nofollow - My advice? Roll back to the previus release. Many MANY are reporting 391.01 and the HotFix are garbage. |
Posted By: wardog
Date Posted: 19 Mar 2018 at 1:37pm
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Too, grab DDU and uninstall ALL the discovered graphics drivers found. https://www.wagnardsoft.com/" rel="nofollow - https://www.wagnardsoft.com/ |
Posted By: dasGiggler
Date Posted: 21 Mar 2018 at 9:26am
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ok did that. I rolled it back to the 390.77 drivers. It made it a little longer, about a day and a half. Then it crashed. It gave similar errors to the last crash but a little different and a little more. I took screen shot again. sorry if it is a lot. Should I roll it back more? Is it a windows thing, should I try there support? Not sure what to do again. Thanks for any help.       ------------- amd 1950x x399 Tiachi liqtech 360 4gbx4 ax4u2400w4g16-drz 3xpny 1080ti blower evga 1080ti ftw3 gaming WD Blue 1tb wds100t2boa st1300-ti psu windows 10 pro |
Posted By: lorein0688
Date Posted: 07 May 2018 at 4:24pm
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The Kernel Power 41 faced by users due to driver issues especially the sound driver issues. So here it is recommended to check for the device driver and update the old corrupted sound card driver as well the other device driver. However many users have confirmed that turning off the fast startup also fix Kernel Power 41 error for many users so try it once. Follow the steps to do so:
fixwindowserrors.biz/blog/troubleshoot-windows-10-kernel-power-41-error |