AMD Motherboards - External HDD not working on USB 3 (Taichi x399)

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External HDD not working on USB 3 (Taichi x399)

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=9321
Printed Date: 20 Jul 2025 at 7:30am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: External HDD not working on USB 3 (Taichi x399)

Posted By: mishkin275
Subject: External HDD not working on USB 3 (Taichi x399)
Date Posted: 02 Aug 2018 at 12:57am

" rel="nofollow - My external WD Elements drive will not spin-up or be recognized by Windows when plugged into any of the USB 3 ports. Only case-mounted USB 2 seem to work (but not the case-mounted 3.0). My mouse and keyboard work in the 3.0 ports, but I suspect they have different power requirements. The hdd does have it's own power supply.

I've installed the most recent AMD drivers.. I don't see any USB drivers for the mobo on ASRock website, only the All-in-one.. Should I try that?

Any suggestions?

Replies:

Posted By: mishkin275
Date Posted: 02 Aug 2018 at 11:00pm

Nevermind I fixed the problem! All my fault- had a bad cable. Swapped it out and the 3.0 is working now.