Radeon RX 7000 BIOS update procedure

Thanks for using time on this matter Xaltar.

I am one of the ones affected. I got the issue even though I ran the uninstaller from the guide, so maybe the uninstaller has a flaw also? Maybe they should also have the flashing utility run a check on whether such a driver is still running to some extent if it can cause such a consequence.

I filed a request sunday through the form but haven't heard a thing since. Not having a solution ready yet is of course OK, but silence is worrying, so just a short "we're looking into a solution" would be reaffirming.

Best regards

Ok I can appreciate that, but with AMD pushing for users to install this security update and the manufacturers pushing it out for "older" cards like this, and everything that goes on with critical vulnerabilities found daily in hardware and software, it also felt risky not to do so.

MOhankan wrote: Ok I can appreciate that, but with AMD pushing for users to install this security update and the manufacturers pushing it out for "older" cards like this, and everything that goes on with critical vulnerabilities found daily in hardware and software, it also felt risky not to do so.

I hear you, security concerns are among the reasons I would consider an update
myself. Sorry if that wasn't clear in my post. All I was trying to say is, despite
my vast experience, vBIOS updates still scare me. Any time you are updating firmware
on a live component (in use by the OS) you run the risk of the OS and just about
any other app interfering and bricking it.

Thanks for the link to the SOP. Good luck with the RMA, I don't see any reason it
would be refused or cause you issues if that helps.

Yeah, I get where you are coming from. I have typically found ASRock's support to
be top notch but that is on the scale of manufacturer level support. It can be a
bit slow to get a response at times. Generally if you don't get a response in 14
working days then you need to submit a new support form. Usually the responses come
within about a week. I find submitting support forms during the week give them a
higher chance to be responded to quickly. Weekend reports end up on the backlog
pile and tend to get overlooked/missed more easily.

So long as you received your confirmation email you should be good to go. ASRock's
support team is on the small side compared to other brands but I have always found
them to be very helpful. If your situation is urgent you can try calling the support
department closest to your region (EU, USA, Asia/Australia).

https://www.asrock.com/general/about.asp(question mark)cat=Contact

For some reason the forums don't show the question mark character since the last
update so I have put it in brackets, just replace (question mark) with a question
mark.

Good luck.