Realtek 2.5GBE controller won't negotiate gb speed

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   on the Phantom gaming 9 motherboard it has the 2.5GBE realtek network adapter but it only connects/negotiates to 100mb.  I have the current Motherboard bios updates and the current network driver for the adapter.  

Facts
IT is not any hardware within my network.  I am hard connected straight to my windstream gigabit fiber connection.  no routers or switches and can attain gigabit speeds with the other intel controllers.

IT is not a cable issue.  the same cable runs gigabit speeds just fine on the other intel adapters on the motherboard.

I contacted your support page over a week ago and have got no response... Great customer service!

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atekido Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Dec 2018 Location: AMERICA Status: Offline Points: 5	Post Options Post Reply Quote atekido Report Post Thanks(0) Quote Reply Topic: Realtek 2.5GBE controller won't negotiate gb speed Posted: 30 Dec 2018 at 1:57am
	on the Phantom gaming 9 motherboard it has the 2.5GBE realtek network adapter but it only connects/negotiates to 100mb. I have the current Motherboard bios updates and the current network driver for the adapter. Facts IT is not any hardware within my network. I am hard connected straight to my windstream gigabit fiber connection. no routers or switches and can attain gigabit speeds with the other intel controllers. IT is not a cable issue. the same cable runs gigabit speeds just fine on the other intel adapters on the motherboard. I contacted your support page over a week ago and have got no response... Great customer service!

atekido Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Dec 2018 Location: AMERICA Status: Offline Points: 5	Post Options Post Reply Quote atekido Report Post Thanks(0) Quote Reply Posted: 30 Dec 2018 at 1:59am
	win10x64 professional 9700k processor Windstream kinectic gigabit internet 16gb ram I forgot to add I tried forcing the settings of the adapter to negotiaite 1000 and the 2.5gb and it still only connects 100mb.

atekido Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Dec 2018 Location: AMERICA Status: Offline Points: 5	Post Options Post Reply Quote atekido Report Post Thanks(0) Quote Reply Posted: 14 Jan 2019 at 9:44am
	ASrock has yet to reply back to me after I filled out their support request on the websiteover 3 weeks now. Will not purchase another ASrock product with this type of customer service or lack thereof.