Thunderbolt 3 port on my x570 Taichi not working

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hey Everyone, 

I'm trying to connect my device(s) to the TB3 port on my ASRock x570 Taichi. I have tried to connect the following devices: 

- Universal Audio Apollo Quad (which has a TB2 card build-in)
- Universal Audio Twin TB2 
- Universal Audio Satellite TB2
- TB2 to VGA adapter (for 2nd monitor) 

All my devices are TB2, that's why I am using a TB3 to TB2 adapter from Startech. Universal Audio recommended me to buy this adapter since the one I had from Apple didn't work. I have read from other people that the Startech adapter works fine for them. 

The problem is that my computer is not recognizing any of the TB devices I'm trying to connect. The cables and the Startech adapter are working because I have tested them with my mac. If I'm trying to connect one of the devices with my TB3 to TB2 adapter from Apple I get an error saying that it's not working. But when I use the Startech adapter nothing happens. 

I have enabled Thunderbolt in my bios and set the security level to the lowest option. I have updated my bios to the latest version 2.70 and I am running the latest version of Windows 10. The only thing I can think of is that I am missing some crucial drivers or the TB3 port on my motherboard is broken. But that seems unlikely since I do get a message whenever I'm trying to connect a device using my TB3 --> TB2 adapter from Apple.  

I have contacted both ASRock and Universal Audio but haven't heard from them yet. I thought maybe someone here would be able to help me out.

Thanks in advance :) 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
jasperh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Apr 2020 Status: Offline Points: 4	Post Options Post Reply Quote jasperh Report Post Thanks(0) Quote Reply Topic: Thunderbolt 3 port on my x570 Taichi not working Posted: 02 Apr 2020 at 8:28pm
	Hey Everyone, I'm trying to connect my device(s) to the TB3 port on my ASRock x570 Taichi. I have tried to connect the following devices: - Universal Audio Apollo Quad (which has a TB2 card build-in) - Universal Audio Twin TB2 - Universal Audio Satellite TB2 - TB2 to VGA adapter (for 2nd monitor) All my devices are TB2, that's why I am using a TB3 to TB2 adapter from Startech. Universal Audio recommended me to buy this adapter since the one I had from Apple didn't work. I have read from other people that the Startech adapter works fine for them. The problem is that my computer is not recognizing any of the TB devices I'm trying to connect. The cables and the Startech adapter are working because I have tested them with my mac. If I'm trying to connect one of the devices with my TB3 to TB2 adapter from Apple I get an error saying that it's not working. But when I use the Startech adapter nothing happens. I have enabled Thunderbolt in my bios and set the security level to the lowest option. I have updated my bios to the latest version 2.70 and I am running the latest version of Windows 10. The only thing I can think of is that I am missing some crucial drivers or the TB3 port on my motherboard is broken. But that seems unlikely since I do get a message whenever I'm trying to connect a device using my TB3 --> TB2 adapter from Apple. I have contacted both ASRock and Universal Audio but haven't heard from them yet. I thought maybe someone here would be able to help me out. Thanks in advance :)

jasperh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Apr 2020 Status: Offline Points: 4	Post Options Post Reply Quote jasperh Report Post Thanks(0) Quote Reply Posted: 05 Apr 2020 at 5:39am
	I have made a really dumb mistake thinking I could just connect a TB device to the TB port. But I just figured out I actually need a TB AIC card. This topic can be closed.

HeroicSly Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2020 Location: England Status: Offline Points: 1	Post Options Post Reply Quote HeroicSly Report Post Thanks(0) Quote Reply Posted: 05 Apr 2020 at 5:39am
	What port are you connectiong to? One connected into the motherboard or into a PCIE card? If your into the motherboard then that is a usb connection and not a thunderbolt connection. Taichi thunderbolt is only possible via a thunderbolt add in card, you should see a thunderbolt header at the bottom left of the board labelled THB_C or something like that.