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RX 5600 XT Phantom Gaming D2 RGB not working
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Samneszia View Drop Down
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Joined: 24 Jan 2021
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Samneszia Quote  Post ReplyReply Direct Link To This Post Topic: RX 5600 XT Phantom Gaming D2 RGB not working
    Posted: 24 Jan 2021 at 11:48pm
Dear ASRock,

I've recently purchased your videocard as shown in title.
I'm happy with my purchase but one thing is taking away from the good experience.

I wanted to control the rgb light on the videocard so installed the given software for that. But when i open it, it says: "There is no graphics card and Asr USB LED Header!"

Then the light turns to green and says that way untill i restart my pc, then the rgb light just turns off and does nothing.

I have the latest drivers and everything.

I would like a solution to this so i can fully enjoy the otherwise really good graphics card.

Thanks in advance!
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ASRock_TSD View Drop Down
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Joined: 20 Mar 2015
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Points: 8937 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 29 Jan 2021 at 10:20am
Dear Samneszia,

Thank you for choosing ASRock.
Regarding your case, please download the firmware update tool from the following link to try.
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5600 XT Phantom Gaming D2.zip

Steps:
1. Download and unzip the file.
2. Execute [Update_RX5600_PGD2].
3. After the update is complete, please restart your system.

Thank you!
Yours truly,
ASRock TSD


Edited by ASRock_TSD - 18 May 2021 at 2:36pm
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JJPPeLOtaS View Drop Down
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Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote JJPPeLOtaS Quote  Post ReplyReply Direct Link To This Post Posted: 01 Feb 2021 at 8:48pm
I have the Exact same problem.
Only difference is my graphic card model is:

Radeon RX 5600 XT Phantom Gaming D3 6G OC

can you give me the link to download and reset the firmware, please :D
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ASRock_TSD View Drop Down
ASRock_Official
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Joined: 20 Mar 2015
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Points: 8937 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 04 Feb 2021 at 8:10pm
Dear JJPPeLOtaS,

Thank you for choosing ASRock.
Please download the firmware update tool from the following link.
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX 5600 XT Phantom Gaming D3.zip

Steps:
1. Download and unzip the file.
2. Execute [Update_RX5600_PGD3].
3. After the update is complete, please restart your system.

Thank you!
Yours truly,
ASRock TSD

Edited by ASRock_TSD - 18 May 2021 at 2:39pm
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greyzerr View Drop Down
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Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote greyzerr Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2021 at 1:43am
Hello,
I have the same issue with my RX 5600 XT Phantom Gaming D2 but the download link is not working.

Can you please fix it.
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ASRock_TSD View Drop Down
ASRock_Official
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Joined: 20 Mar 2015
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Points: 8937 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2021 at 2:43pm
Dear Greyzerr,

Thanks for posting!

Sorry for the invalid link. We have fixed the link.
Please try to download it again via the previous post.

With thanks,
ASRock TSD
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Blitzeno View Drop Down
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Points: 45 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Blitzeno Quote  Post ReplyReply Direct Link To This Post Posted: 11 Jun 2021 at 2:51pm
Dear Asrock,
I too have the same issue with my RX 5500 XT Phantom Gaming D is there any way this can be fixed?
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ASRock_TSD View Drop Down
ASRock_Official
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Joined: 20 Mar 2015
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Points: 8937 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 11 Jun 2021 at 6:01pm
Dear Blitzeno,

Regarding your case, please download the firmware update tool from the following link to try.
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5500XT%20PGD%208GO.zip

1. Download and unzip the file.
2. Execute the command prompt as administrator.
3. Type "cd (The path where the file is located)" and press enter.
   e.g. cd C:\Users\User\Desktop\RX5500XT PGD 8GO.zip
4. Type "Update_RX5500_PGD.cmd" and hit enter to start flashing the RGB firmware of the graphics card.

With thanks,
ASRock TSD
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