Polychrome sync not detecting 6800 xt taichi

Dear lby_0101,

Thank you for posting your query to the ASRock forum.

Please try the suggestions below:

After the Win10 has been cleanly installed, please install the following RGB software.
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.14).zip

Please check if the RGB software can be turned on.
If it does not turn on, please follow the steps to verify.
1. Boot up the system and run the Radeon software.
2. Close the Radeon software.
3. Make sure the LED On/Off switch on the graphics card is on.
4. Download the following tool and unzip it.
   https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_TCX.zip
5. Run command prompt as Administrator.
6. Run Update_RX6800_XT_TAICHI.cmd

With thanks,
ASRock TSD

Edited by ASRock_TSD - 18 Mar 2021 at 6:07pm

Dear Juan_r2k,

We are sorry that it didn't work.

But don't worry, please fill out the form at the following link to have advanced support from the technician.
https://event.asrock.com/tsd.asp

If possible, please also provide an update fail screenshot as a link so that way technician can check right into it.

With thanks,
ASRock TSD

Edited by ASRock_TSD - 02 Jul 2021 at 7:22pm