ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Blue screen and random crashes
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Blue screen and random crashes
 Post Reply Post Reply
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
mrrobot View Drop Down
Newbie
Newbie
Avatar

Joined: 24 May 2021
Location: Qatar
Status: Offline
Points: 35 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mrrobot Quote  Post ReplyReply Direct Link To This Post Topic: Blue screen and random crashes
    Posted: 24 May 2021 at 9:50pm
I purchased my gaming PC components last April and been facing random windows crashes and blue screen errors. At first it was occasional but now its more frequent. It is my first attempt into building my own PC.
PC info:
OS: Windows 10 Pro 21H1
MB: Asrock X570 Steel Legend WIFI AX BIOS: 3.31
CPU: Ryzen 7 5800X
GPU: Radeon RX6900XT
Memory: G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3600 (PC4 28800) Intel XMP 2.0 Desktop Memory Model F4-3600C19D-16GVRB
PSU: Seasonic 850W Platinum
SSD: SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4

I realized my memory is not listed in the compatible (QVL) list so I tried to set the values manually using DRAM calculator and Thaiphoon but when I boot the system it immediately crashes on Windows. I have to step everything to default and then the system boots but then I would get the random crashes.
I tried updating BIOS to 3.7 (latest version) and again the system immediately crashes when windows open.
My question is do you think the crashes are caused by memory being incompatible? Can't it be solved by simply buying new (compatible) memory sticks?
Which BIOS version should I be using for perfect and stable system based on my components?
Any idea what should I be looking for based on the information given above for what is causing my random crashes and system instability?
Any help is highly appreciated.
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 25073 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 24 May 2021 at 10:07pm
Disable XMP and test for stability. If the system is stable at 2133 then try enable
XMP and manually lower the frequency to 3000 and test again. If 3000 works try
3200 etc until you find where the system becomes unstable again.

If the system is still unstable even with XMP disabled entirely then the issue may
be more serious than incompatible RAM. Hopefully that is not the case however.

If the system is stable with XMP enabled with a lower frequency selected then
it's up to you to decide if you will just use it like this or replace the RAM
with something capable of running faster. IMO, 3000 should be more than adequate
to get the most out of your system when gaming etc. Faster RAM may net you a few
FPS here and there but not enough to be noticeable.
Back to Top
mrrobot View Drop Down
Newbie
Newbie
Avatar

Joined: 24 May 2021
Location: Qatar
Status: Offline
Points: 35 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mrrobot Quote  Post ReplyReply Direct Link To This Post Posted: 25 May 2021 at 4:51am
In my BIOS there is no option to disable XMP. You can either put it on AUTO or select a profile. The profile selection is the memory stick profile and when I chose it and boot the system immediately crash at windows. I ran a memtest86 and the memory sticks failed the test with many errors (10280 errors!)
Now I am trying to make a better choice in selecting the memory. I looked at the QVL in my motherboard model and am trying to get one of the listed models.
Do you have any recommendation on what I should be looking for? I am planning to get 2x16gb sticks this time and upgrade the system to 32gb.
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 25073 		Post Options Post Options   Thanks (1) Thanks(1)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 25 May 2021 at 7:29pm
Originally posted by mrrobot mrrobot wrote:

I looked at the QVL in my motherboard model and am trying to get one of the listed models.


This is a good place to start

You can also try checking out the QVL lists on RAM manufacturer pages. The QVL
for your board will only list a fraction of the RAM kits compatible with it. RAM
QVL lists tend to be more reliable. It makes sense, it's far easier to test a
handful of motherboards with each RAM model than it is to test one of each RAM model
on a handful of boards. There are just so many different RAM kits out there.

Edited by Xaltar - 25 May 2021 at 7:30pm
Back to Top
datonyb View Drop Down
Senior Member
Senior Member


Joined: 11 Apr 2017
Location: London U.K.
Status: Offline
Points: 3139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 25 May 2021 at 11:45pm
Originally posted by mrrobot mrrobot wrote:

In my BIOS there is no option to disable XMP. You can either put it on AUTO or select a profile. The profile selection is the memory stick profile and when I chose it and boot the system immediately crash at windows. I ran a memtest86 and the memory sticks failed the test with many errors (10280 errors!)
Now I am trying to make a better choice in selecting the memory. I looked at the QVL in my motherboard model and am trying to get one of the listed models.
Do you have any recommendation on what I should be looking for? I am planning to get 2x16gb sticks this time and upgrade the system to 32gb.


go into bios
select
set defaults and reboot

this will now have xmp disabled and will be running the ram at the jedec default either 2133/2666 depending on your ram model and age
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
Back to Top
ThreeDee View Drop Down
Senior Member
Senior Member
Avatar

Joined: 24 Jul 2019
Location: Billings,MT
Status: Offline
Points: 2396 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ThreeDee Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2021 at 2:24pm
Also .. if running only 2 sticks of RAM on a 4 memory slot motherboard that your RAM is installed in slots A2/B2
|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.063 seconds.