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Z390 Phantom Gaming-ITX/ac RAM problem
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Hipno92 View Drop Down
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    Posted: 24 Jan 2022 at 6:39pm
Hy!

I have a Z390 Phantom Gaming-ITX/ac motherboard with I7-9700K and G.SKILL 16GB KIT DDR4 3200MHz CL16 Trident Z RGB. The problem is, our memory can't run faster than 2400 MHz. I try to upgrade and downgrade the bios, try to option manual the freq and the timings, and also with XMP, and it's not working. After post the motherboard, I have a message: Can boot several times etc etc, and I need to go to the bios to correct the settings. When I have this, the RAM's only running on 2133 MHz.

I check the Memory QVL and this ram is on the list.

Thanks!

Hipno
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Xaltar View Drop Down
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Points: 27128 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 25 Jan 2022 at 3:05am
Make sure your RAM is in slots A2 and B2, these are considered the "primary" slots
by your CPU.
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Hipno92 View Drop Down
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Points: 65 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Hipno92 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Feb 2022 at 2:47am
This motherboard only have 2 slots, so I can't take the our RAM's to an other slot.
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Xaltar View Drop Down
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Points: 27128 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 22 Feb 2022 at 3:05am
That is true, sorry. I didn't see the ITX designation.
What is the exact model number of your RAM? It should be printed on a sticker
on the RAM itself as well as the packaging it came in. It may be incompatible with
your board/CPU combination.
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kerberos_20 View Drop Down
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Points: 3687 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Feb 2022 at 3:51am
gskill sells two types of 16GB trident Z
F4-3200C16D-GTZR - those should be compatible with your platform
F4-3200C16D-GTZRX - those arent compatible with your platform

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Hipno92 View Drop Down
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F4-3200C16D-GTZR - I have this type of the memory, so I think I haven't got the problem with the compatibility.
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Hipno92 View Drop Down
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Points: 65 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Hipno92 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Feb 2022 at 1:57pm
I have F4-3200C16D-GTZR, and it's on the list, so think I haven't got problem with the compatibilty.
Hipno
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