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AB350M Pro4 can´t install realtek LAN controller
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elluboy View Drop Down
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    Posted: 17 Oct 2017 at 1:26am
Hey

I can´t install the Realtek Controller, every time it gives me the error "The realtek Network Controller was not found. If deep sleep mode is enabled Please plug the cable."

I have tried turning it off, taking out RAM etc. Should I just RMA the board?


Edited by elluboy - 18 Oct 2017 at 2:23pm
Ryzen 5 1600, Palit GTX 1080, ASRock AB350M Pro4, Corsair Vengeance DDR4 2x8GB 3000MHz, Corsair MP500, Corsair RM650X
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MisterJ View Drop Down
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elluboy, please provide complete specifications for your system, preferably in your signature as I have.  Please open the BIOS and make sure in the Front Panel setting, that HD is selected and not AC97.  If you cannot find it, post and I'll give a better description.  Also, make sure your front panel audio connections are correct.  In any case please let us hear back.  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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elluboy View Drop Down
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Originally posted by MisterJ MisterJ wrote:

elluboy, please provide complete specifications for your system, preferably in your signature as I have.  Please open the BIOS and make sure in the Front Panel setting, that HD is selected and not AC97.  If you cannot find it, post and I'll give a better description.  Also, make sure your front panel audio connections are correct.  In any case please let us hear back.  Enjoy, John.

You should re-read my initial post, it has nothing to do with audio. The problem is with the network controller, nothing happens when I plug in the LAN cable, no LEDs, nothing. Also I cannot install the driver, because of the error that I described.
Ryzen 5 1600, Palit GTX 1080, ASRock AB350M Pro4, Corsair Vengeance DDR4 2x8GB 3000MHz, Corsair MP500, Corsair RM650X
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Sorry, elluboy.  You are correct I took Realtek as audio as it is on my board.  Thanks for the specifications, but please list your BIOS version and OS.  I suggest you add LAN to your title.  You can do this by editing your first post.  Others may be thinking of audio also. I looked at your board manual and can see nothing obvious but can only suggest you look in your BIOS (latest?) and see if there is any control to enable/disable the LAN.  There will be for "Wake on LAN".  I also suggest you open a support ticket, so you can RMA the board if needed.  Sorry about the misread.  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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datonyb View Drop Down
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has this happened ALLTHE TIME or is since a bios update or something else
[url=https://valid.x86.fr/jpg250][/url]

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elluboy View Drop Down
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This is a brand new board I installed 2 days ago. It came default with BIOS version 2.40, I have also tried 3.00 and 3.10 all with default BIOS settings. I installed a PCI-E LAN card and that works without problems. I have contacted the ASRock support to see if this is a known issue.
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