front USB port error

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   You may have read in another post about my new pc build issues. Well resolved now. I got the option available to boot from USB to install W10.
Well of the 2 USB sockets on the front of the case, 1 works but the other doesn't. Both connected with the same plug onto the mobo.  I get an error saying " USB device not recognised. the last USB device you connected to this computer malfunctioned, and windows does not recognise it."

Now I know USB device (memory stick) is ok because it works in other slot and on other pc's.device.

In device manager under USB controllers, it's showing a yellow triangle for "Unknown USB device (device descriptor request failed)". Under properties, the status says  Windows has stopped this device because it has reported problems (code 43).

I have done the update driver option, no joy.

is it likely to be a driver issue? I'm going to reinstall W10 when my new SSD M2 arrives. This time using the supplied mobo driver CD rather than a few downloaded from the net (Asrock's for this mobo) to see if that makes a difference.

However, I have found out that the working USB on the front will also charge my phone. But the not working USB doesn't.  I would have thought even if a driver issue then it could still deliver power to charge. How else does it know something is plugged in if there was no power?  With the lack of charging I'm wondering if it could be faulty hardware- the socket/cable?

Ideas would be great. 

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copenworld Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Feb 2018 Location: England Status: Offline Points: 12	Post Options Post Reply Quote copenworld Report Post Thanks(0) Quote Reply Topic: front USB port error Posted: 28 Feb 2018 at 5:19am
	You may have read in another post about my new pc build issues. Well resolved now. I got the option available to boot from USB to install W10. Well of the 2 USB sockets on the front of the case, 1 works but the other doesn't. Both connected with the same plug onto the mobo. I get an error saying " USB device not recognised. the last USB device you connected to this computer malfunctioned, and windows does not recognise it." Now I know USB device (memory stick) is ok because it works in other slot and on other pc's.device. In device manager under USB controllers, it's showing a yellow triangle for "Unknown USB device (device descriptor request failed)". Under properties, the status says Windows has stopped this device because it has reported problems (code 43). I have done the update driver option, no joy. is it likely to be a driver issue? I'm going to reinstall W10 when my new SSD M2 arrives. This time using the supplied mobo driver CD rather than a few downloaded from the net (Asrock's for this mobo) to see if that makes a difference. However, I have found out that the working USB on the front will also charge my phone. But the not working USB doesn't. I would have thought even if a driver issue then it could still deliver power to charge. How else does it know something is plugged in if there was no power? With the lack of charging I'm wondering if it could be faulty hardware- the socket/cable? Ideas would be great.

JohnM Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 20 Feb 2018 Location: UK Status: Offline Points: 267	Post Options Post Reply Quote JohnM Report Post Thanks(0) Quote Reply Posted: 28 Feb 2018 at 8:43am
	It could be caused by a bad cable plugged into the header. A bad crimp on one of the pins, perhaps?
	ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110