Adding 2 more sticks to z270 extreme 4 issue

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   I'm adding 2 more 8gb ram sticks of the same brand and everything to my motherboard and I get nothing. My computer starts and the everything lights up besides my K+M. If I remove the sticks, it works fine. If I remove the old sticks and add just the new ones, it works fine. It's clearly the mother board. What do I do? I have a windows 10 pro 64bit and the mother board can handle 32gb of ram. Someone help please. I know if I return them and get a new set it'll probably be the same problem because it's clearly the motherboard thats giving me issues. Thank you. 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Gehlbach Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09 Aug 2018 Status: Offline Points: 3	Post Options Post Reply Quote Gehlbach Report Post Thanks(0) Quote Reply Topic: Adding 2 more sticks to z270 extreme 4 issue Posted: 09 Aug 2018 at 11:01am
	I'm adding 2 more 8gb ram sticks of the same brand and everything to my motherboard and I get nothing. My computer starts and the everything lights up besides my K+M. If I remove the sticks, it works fine. If I remove the old sticks and add just the new ones, it works fine. It's clearly the mother board. What do I do? I have a windows 10 pro 64bit and the mother board can handle 32gb of ram. Someone help please. I know if I return them and get a new set it'll probably be the same problem because it's clearly the motherboard thats giving me issues. Thank you.

RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 2025	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 10 Aug 2018 at 5:09am
	All four sticks must be matched and sold as set. It likely that a different memory chip is used on each pair, resulting in the compatibility issue you are seeing. This can happen to all mfgrs boards. There is nothing wrong with the board.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 10 Aug 2018 at 11:01am
	Dear Gehlbach, Thank you for choosing ASRock. Please install one stick memory at each slot to check all the memory slots work properly. Because the two different set of the memory module may have the different memory chip, ASRock suggests using the 4 DIMM set at the same time instead of using two of 2 DIMM set. ASRock also provides the memory support list for customer reference. http://www.asrock.com/mb/Intel/Z270%20Extreme4/index.asp#Memory Thank you! Yours truly, ASRock TSD