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Motherboard with USB sound card problem

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Gladius View Drop Down
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Joined: 11 Nov 2017
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    Posted: 22 Oct 2018 at 12:47pm
Hey guys,
I connect the AudioQuest DragonFly Red USB Sound Card to the USB port on ab350M
When I surfing on the Internet, then start distortion from the movement of the mouse or keyboard.
It also happens on playing game, and the sound shout by the background. 
Tell me how to prevent from it.
thanks!

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ASRock_TSD View Drop Down
ASRock_Official
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Joined: 20 Mar 2015
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 22 Oct 2018 at 3:24pm
Dear Gladius,

Greetings, this is ASRock TSD.


Regarding your question, here are some suggestions for verifying:

1. Please plug the USB sound card to different USB ports to verify.

2. Please remove the USB sound card to observe if the sound will disappear.

3. Please remove the system disk and try to use mouse and keyboard and then observe if the sound will appear under BIOS.

4. Please refer to the user manual from the link below to clear CMOS. (Please shut down the AC power)


Thanks!

All the best,
ASRock TSD

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