X399 pro gaming No power On

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MrPanda

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Topic: X399 pro gaming No power On
Posted: 09 Apr 2019 at 4:26pm

Dear All,

after updating BIOS to latest one, my system work well.

Thanks everyone!!

Xaltar

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Posted: 01 Apr 2019 at 4:57pm

Thanks ASRock_TSD. That is exactly what I was going to suggest

Check page 30 of your user manual (on the English version) for instructions on using the "Flashback" function of your board.

Also, I am not Tech Support, I am just a community moderator for the forums here

I help where I can but only users with "ASRock_Official" (5 stars under name) represent ASRock.

Good luck

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Posted: 01 Apr 2019 at 4:53pm

Dear MrPanda,

Greetings, this is ASRock TSD.

To support Thread Ripper 2950X CPU, the BIOS must be updated to P3.20 at least, otherwise, the system won't post.
https://www.asrock.com/mb/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#BIOS

Please refer to our FAQ to flash the BIOS by BIOS Flashback feature:
https://www.asrock.com/MB/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#FAQ

After BIOS update, the system will able to post with 2950X CPU.

Thanks!

All the best,
ASRock TSD

MrPanda

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Posted: 01 Apr 2019 at 4:52pm

Dear support,

Thanks, but seems like my BIOS version is the old one(1.30?).
Not sure, I am still struggling now.

Xaltar

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Posted: 01 Apr 2019 at 4:48pm

What code is showing on your Dr. Debug display?

I doubt the board is DOA. We need the debug codes to work out where the issue is.
Off the top of my head it could be one of 3 things:

1. CPU not installed properly (very easy to do with TR4 sockets)
2. CPU not supported because the BIOS version shipped with the board predates 2000 series Threadripper.
3. Incompatible RAM

The code on the debug display will help pin it down. The code we need is the one that persists not the ones that flash briefly.

MrPanda

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Posted: 01 Apr 2019 at 4:34pm

Hello guys,
Got the Motherboard today.
Install all new 2950X CPU, 1060TI VGA and other components already.
But when I power on system, no display on screen.
The light is on and the fan is spin but just no output.
Is my board DOA?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
MrPanda Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 16	Post Options Post Reply Quote MrPanda Report Post Thanks(0) Quote Reply Topic: X399 pro gaming No power On Posted: 09 Apr 2019 at 4:26pm
	Dear All, after updating BIOS to latest one, my system work well. Thanks everyone!!

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 30703	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 01 Apr 2019 at 4:57pm
	Thanks ASRock_TSD. That is exactly what I was going to suggest Check page 30 of your user manual (on the English version) for instructions on using the "Flashback" function of your board. Also, I am not Tech Support, I am just a community moderator for the forums here I help where I can but only users with "ASRock_Official" (5 stars under name) represent ASRock. Good luck


ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(1) Quote Reply Posted: 01 Apr 2019 at 4:53pm
	Dear MrPanda, Greetings, this is ASRock TSD. To support Thread Ripper 2950X CPU, the BIOS must be updated to P3.20 at least, otherwise, the system won't post. https://www.asrock.com/mb/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#BIOS Please refer to our FAQ to flash the BIOS by BIOS Flashback feature: https://www.asrock.com/MB/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#FAQ After BIOS update, the system will able to post with 2950X CPU. Thanks! All the best, ASRock TSD

MrPanda Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 16	Post Options Post Reply Quote MrPanda Report Post Thanks(0) Quote Reply Posted: 01 Apr 2019 at 4:52pm
	Dear support, Thanks, but seems like my BIOS version is the old one(1.30?). Not sure, I am still struggling now.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 30703	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 01 Apr 2019 at 4:48pm
	What code is showing on your Dr. Debug display? I doubt the board is DOA. We need the debug codes to work out where the issue is. Off the top of my head it could be one of 3 things: 1. CPU not installed properly (very easy to do with TR4 sockets) 2. CPU not supported because the BIOS version shipped with the board predates 2000 series Threadripper. 3. Incompatible RAM The code on the debug display will help pin it down. The code we need is the one that persists not the ones that flash briefly.


MrPanda Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 16	Post Options Post Reply Quote MrPanda Report Post Thanks(0) Quote Reply Posted: 01 Apr 2019 at 4:34pm
	Hello guys, Got the Motherboard today. Install all new 2950X CPU, 1060TI VGA and other components already. But when I power on system, no display on screen. The light is on and the fan is spin but just no output. Is my board DOA?