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Z390 Phantom Gaming 4 issue
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Xaltar View Drop Down
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    Posted: 05 Jul 2026 at 10:38pm
It's very often much faster but after 14 working days I usually recommend opening
a new ticket incase there was a server issue or something and it was missed
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14 days, wow.   yes I got that confirmation email. thanks
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Points: 41643 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jul 2026 at 1:07pm
Typically within 14 business days. Make sure you received a confirmation email
that your ticket has been logged. Also keep an eye on your spam folder, for some
reason spam filters are determined that half of ASRock's emails are spam.
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Points: 270 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jvpix.com Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jul 2026 at 6:20am
by the way, do you know roughly how long they take to reply?
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you read my post, you gave me a suggestion. that's all anyone can ask for. thanks.
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Hopefully they will be able to sort you out. Sorry my suggestions didn't work out.
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I unplugged all the drives except for the two in the m.2 slots. that second one is still not being seen by the bios or windows 11. I will contact ASRock tech support. thanks for your help.
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Points: 41643 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 04 Jul 2026 at 7:08am
It sounds like you are running into lane sharing issues:

Quote
- 6 x SATA3 6.0 Gb/s Connectors, support RAID (RAID 0, RAID 1, RAID 5, RAID 10, Intel® Rapid Storage Technology 16), NCQ, AHCI and Hot Plug*
- 1 x Ultra M.2 Socket (M2_1), supports M Key type 2230/2242/2260/2280 M.2 SATA3 6.0 Gb/s module and M.2 PCI Express module up to Gen3 x4 (32 Gb/s)**
- 1 x Ultra M.2 Socket (M2_2), supports M Key type 2230/2242/2260/2280/22110 M.2 SATA3 6.0 Gb/s module and M.2 PCI Express module up to Gen3 x4 (32 Gb/s)**

*If M2_1 is occupied by a SATA-type M.2 device, SATA3_5 will be disabled.
If M2_2 is occupied by a SATA-type M.2 device, SATA3_1 will be disabled.
If M2_2 is occupied by a PCIe-type M.2 device, SATA3_0 will be disabled.


From your product specification page. I would disconnect the SATA drives and see
if the NVMe drive is detected without them. If it is, reconnect them one at a
time to determine which drive is conflicting and move it to a different SATA port.

If that doesn't work you can try contacting ASRock tech support directly and
asking them to help:
https://tw.asrock.com/events/tsd.asp?kind=MB

Worst case scenario is you may need to pick up a PCIe NVMe adapter to connect
the second drive to and put it in one of your PCIe slots.

Edited by Xaltar - 04 Jul 2026 at 7:10am
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Points: 270 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jvpix.com Quote  Post ReplyReply Direct Link To This Post Posted: 04 Jul 2026 at 5:26am
ok now I have another problem. I inserted my other 1tb ssd in the other m.2 slot and neither the bios nor windows 11 is seeing it. I have a total of five hardrives in the box. two mechanical drives using the sata ports, one ssd using a sata port. one 1TB NVMe in one of the M.2 ports that has windows 11 in it and another identical 1TB NVMe in the other M.2 port and its not seeing that one.
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that's right, it doesn't show in there, but it does show it in the boot priority and under NMVe configuration. I didn't know that, thanks
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