WIN10 LAN port failure

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   Dear Chipette,

Greetings, this is ASRock TSD.

According to your question, we have some suggestions for you to verify:

1. Please enter BIOS setup and press [F9] to load BIOS default setting.

2. Under OS environment, please uninstall the original LAN driver from 1. Device Manager & 2. Control Panel>Program and then restart the system.
After booting into OS, please install below LAN driver.
http://www.asrock.com/MB/AMD/X470%20Taichi/index.asp#Download

3. Reinstall a clean OS and then check if system can access to internet by Windows 10 inbox driver.

4. If possible, please connect your motherboard to another Ethernet environment to verify.

Thanks!

All the best,
ASRock TSD

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ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8922	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: WIN10 LAN port failure Posted: 22 Nov 2019 at 2:46pm
	Dear Chipette, Greetings, this is ASRock TSD. According to your question, we have some suggestions for you to verify: 1. Please enter BIOS setup and press [F9] to load BIOS default setting. 2. Under OS environment, please uninstall the original LAN driver from 1. Device Manager & 2. Control Panel>Program and then restart the system. After booting into OS, please install below LAN driver. http://www.asrock.com/MB/AMD/X470%20Taichi/index.asp#Download 3. Reinstall a clean OS and then check if system can access to internet by Windows 10 inbox driver. 4. If possible, please connect your motherboard to another Ethernet environment to verify. Thanks! All the best, ASRock TSD

Chipette Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2017 Status: Offline Points: 13	Post Options Post Reply Quote Chipette Report Post Thanks(0) Quote Reply Posted: 22 Nov 2019 at 2:23pm
	X470 taichi, sorry

Chipette Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2017 Status: Offline Points: 13	Post Options Post Reply Quote Chipette Report Post Thanks(0) Quote Reply Posted: 22 Nov 2019 at 2:22pm
	Dear All, I reinstall windows 10 and then my LAN port lose connection, it shows X that means disconnect. I have connected another lan cable but still fail. System always don't recognize the internet cable. WHY?