ASRock X570 ITX/TB3 - booting from T3 not working

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RLGL

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Topic: ASRock X570 ITX/TB3 - booting from T3 not working
Posted: 05 Jan 2020 at 10:37pm

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Asrock Z370 Gaming K6,Intel i7 8700K,
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aleck

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Posted: 05 Jan 2020 at 4:45am

Is this an official technical support forum..? Or just bult for community?

I have not yet heard from Technical Support which I emailed. :(

aleck

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Posted: 02 Jan 2020 at 10:58pm

Motherboard originally came with 1.00 BIOS version. Thus I downgraded to that, then tested how it works with each subsequent update.

Disk attached to TB3 is not available as boot option with neither of them.

Up to version 1.7, I can use the same USB-C enclosure but connected to USB-A 3.2 Gen2 port and it boots up fine.
In version 2.0, that same enclosure is visible as boot option, Windows logo + spinner appear but it then never switches to desktop.

Thus I'm now on BIOS 1.70, where at least booting through USB-A ports works.

All in all, TB3 port, being the primary reason to purchase this motherboard, is so unreliable that I don't recommend it to anyone.

I sent technical support request but unless something can be done, I'll have to RMA this board. This was my first encounter with ASRock products and it's far from good.

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Posted: 02 Jan 2020 at 6:59pm

I have this board since few days ago. Currently I have NVMe SSD on the back of the mobo. From there, when booted into Windows 10, TB3 works great for storage. I tried with 3-4 different USB-C enclosures, some with NVMe drives and some with regular old HDDs - all worked as expected.

Where it does not work is booting from USB-C enclosures (it has NVMe SSD inside, if it matters) connected to it. BIOS/UEFI simply does not list them, Boot Menu does not show them, like it?�s not there. I am absolutely sure that disk is bootable, tried on a different computer, it appears just fine as bootable option, even booting my Macbook Pro with the enclosure. Tried 2 diff. NVMe enclosures with different disks, 3 different cables, no dice.

Using latest 2.00 BIOS.

Anyone has any idea what could be the issue, what to try??

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RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 2025	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Topic: ASRock X570 ITX/TB3 - booting from T3 not working Posted: 05 Jan 2020 at 10:37pm
	Community Asrock drops in periodically
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

aleck Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2020 Status: Offline Points: 6	Post Options Post Reply Quote aleck Report Post Thanks(0) Quote Reply Posted: 05 Jan 2020 at 4:45am
	Is this an official technical support forum..? Or just bult for community? I have not yet heard from Technical Support which I emailed. :(

aleck Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2020 Status: Offline Points: 6	Post Options Post Reply Quote aleck Report Post Thanks(0) Quote Reply Posted: 02 Jan 2020 at 10:58pm
	Motherboard originally came with 1.00 BIOS version. Thus I downgraded to that, then tested how it works with each subsequent update. Disk attached to TB3 is not available as boot option with neither of them. Up to version 1.7, I can use the same USB-C enclosure but connected to USB-A 3.2 Gen2 port and it boots up fine. In version 2.0, that same enclosure is visible as boot option, Windows logo + spinner appear but it then never switches to desktop. Thus I'm now on BIOS 1.70, where at least booting through USB-A ports works. All in all, TB3 port, being the primary reason to purchase this motherboard, is so unreliable that I don't recommend it to anyone. I sent technical support request but unless something can be done, I'll have to RMA this board. This was my first encounter with ASRock products and it's far from good.

aleck Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2020 Status: Offline Points: 6	Post Options Post Reply Quote aleck Report Post Thanks(0) Quote Reply Posted: 02 Jan 2020 at 6:59pm
	I have this board since few days ago. Currently I have NVMe SSD on the back of the mobo. From there, when booted into Windows 10, TB3 works great for storage. I tried with 3-4 different USB-C enclosures, some with NVMe drives and some with regular old HDDs - all worked as expected. Where it does not work is booting from USB-C enclosures (it has NVMe SSD inside, if it matters) connected to it. BIOS/UEFI simply does not list them, Boot Menu does not show them, like it?�s not there. I am absolutely sure that disk is bootable, tried on a different computer, it appears just fine as bootable option, even booting my Macbook Pro with the enclosure. Tried 2 diff. NVMe enclosures with different disks, 3 different cables, no dice. Using latest 2.00 BIOS. Anyone has any idea what could be the issue, what to try??