(Solved)PGX Z390 BIOS Bug Issue

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   Dear Kiberman545,

Thanks for your quick response that allowed us to solve your question in this short period of time.

Again, as mentioned in the previous email. If the technical support form hadn't been responded after 7 workdays, re-submitting it again for us.  

We will try to get back to every customer's question as best as we can.

Enjoy!

With thanks,
ASRock TSD 

Edited by ASRock_TSD - 16 Apr 2020 at 5:56pm

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ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8787	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: (Solved)PGX Z390 BIOS Bug Issue Posted: 16 Apr 2020 at 5:55pm
	Dear Kiberman545, Thanks for your quick response that allowed us to solve your question in this short period of time. Again, as mentioned in the previous email. If the technical support form hadn't been responded after 7 workdays, re-submitting it again for us. We will try to get back to every customer's question as best as we can. Enjoy! With thanks, ASRock TSD Edited by ASRock_TSD - 16 Apr 2020 at 5:56pm

kiberman545 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2019 Location: Russia Status: Offline Points: 17	Post Options Post Reply Quote kiberman545 Report Post Thanks(0) Quote Reply Posted: 16 Apr 2020 at 5:16pm
	Asrock technical staff contacted me by mail and kindly provided an update that solved the problem. I also want to thank the Asrock employee on this forum, who helped me in every possible way in personal correspondence. The topic can be closed. The bug is fixed.

kiberman545 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2019 Location: Russia Status: Offline Points: 17	Post Options Post Reply Quote kiberman545 Report Post Thanks(0) Quote Reply Posted: 15 Apr 2020 at 4:13am
	Yes, there is no official answer. The best thing to do is not to buy company products in the future, with such an approach to the client it is very sad.

kiberman545 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2019 Location: Russia Status: Offline Points: 17	Post Options Post Reply Quote kiberman545 Report Post Thanks(0) Quote Reply Posted: 15 Apr 2020 at 4:06am
	I received a confirmation on another new motherboard, exactly the same bug. This is not physical damage of my board or bios corruption. As you can see for more than six months and there is no firmware fix. Tech support ASROCK just ignore me.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25028	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 12 Feb 2020 at 10:28pm
	So probably an issue with the calibration algorithm. Thanks for the extra info.


kiberman545 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2019 Location: Russia Status: Offline Points: 17	Post Options Post Reply Quote kiberman545 Report Post Thanks(0) Quote Reply Posted: 12 Feb 2020 at 8:45pm
	Add more - ALL GREAT IN FULL AUTO MODE OR FULLY MANUAL

kiberman545 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2019 Location: Russia Status: Offline Points: 17	Post Options Post Reply Quote kiberman545 Report Post Thanks(0) Quote Reply Posted: 12 Feb 2020 at 8:43pm
	"Tech support can take a while to respond" 1.5 Month enough time to response i think - ))))) This is a real overestimation - this is not about distorted or incorrect monitoring, because on the selected components, the PC rises in temperature by 10-15 degrees IN THIS CASE - if there is a strong overestimation of voltage. There is no way to explain it. If i choose PCH FIELD in bios do overvoltage BUG such method- 1.3-1.5V- see 70C - IN NORMAL MODE 1.05V--- 45-55C IN HIGH LOAD/ Do you really think that if it were just the testimony is not correct, I would write here)))))

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25028	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 12 Feb 2020 at 5:30pm
	Tech support can take a while to respond, so long as you received a confirmation email that your ticket has been received there is usually no need to send more than one ticket. The best thing to do with a voltage related bug is to check the voltage in OS using a 3rd party monitoring app, more often than not the reported (high or low) voltage reported in the BIOS is incorrect and the actual voltage is within spec when you check in OS.


kiberman545 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2019 Location: Russia Status: Offline Points: 17	Post Options Post Reply Quote kiberman545 Report Post Thanks(0) Quote Reply Posted: 12 Feb 2020 at 5:24pm
	Thank you i understand but - i did two post to https://event.asrock.com/tsd.asp and no answer on this problem. I do not think this damage of board, because work smooth and very well more than 3 month now- with high load. Great stability. I will wait for a response from the users of the same board.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25028	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 12 Feb 2020 at 4:23pm
	This is a community forum, not a branch of ASRock Tech Support. If you want support from ASRock you will need to submit a support ticket: https://event.asrock.com/tsd.asp When a community member has a solution or workaround they will typically do their best to help but technical issues like this can only really be addressed by ASRock Tech Support directly. As a moderator I do my best to help users here where I can but I do not speak for ASRock, I am a community moderator not Tech Support. Please bare all this in mind when posting.