ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Asrock X570 Phantom Gaming 4 BIOS Freeze
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Asrock X570 Phantom Gaming 4 BIOS Freeze
 Post Reply Post Reply
Author
Message Reverse Sort Order
  Topic Search Topic Search  Topic Options Topic Options
Mickyraff View Drop Down
Newbie
Newbie


Joined: 23 Jan 2021
Location: NSW, Australia
Status: Offline
Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mickyraff Quote  Post ReplyReply Direct Link To This Post Topic: Asrock X570 Phantom Gaming 4 BIOS Freeze
    Posted: 23 Jan 2021 at 8:04am
Hi I have the same bios freeze. Did you have any luck finding a solution?
After installing an Asrock thunderbolt 3 card, switching Thunderbolt on in the bios, saving changes and reboot my wifi6 card was no-longer recognised. And the USB c audio interface not recognised.
I removed graphics cards as per Asrock support ticket recommendation.
Also reinstalled the graphics card.
Boot back in the M.2 card not recognised cannot boot into Win 10 Pro.
Set the bios back to default........ pc no-longer boots.
Remove all components, reset cmos and refit one stick of ram, entering bios, Asrock screen but will not respond to any key commands, except tab changes the screen.......so keyboard is recognised.
All of the above several times.
Finally had a local IT repair shop look at it......... resulting diagnosis a motherboard fault.
Back to Top
Synapse View Drop Down
Newbie
Newbie


Joined: 12 Dec 2019
Status: Offline
Points: 62 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Synapse Quote  Post ReplyReply Direct Link To This Post Posted: 19 Apr 2020 at 6:50am
If you have a GPU with additional power connector(s) from the power supply, make sure they are attached properly. Try pulling them out and putting back all the way, they should click and lock in the sockets.
Try booting with a single RAM stick in the rightmost slot (farther away from the CPU socket).
It's a shame that not all boards ship with boot code displays, but you can do some troubleshooting with a PC-speaker - https://www.pcmag.com/encyclopedia/term/beep-codes
Back to Top
Ricardinho View Drop Down
Newbie
Newbie


Joined: 17 Apr 2020
Status: Offline
Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Ricardinho Quote  Post ReplyReply Direct Link To This Post Posted: 18 Apr 2020 at 11:19pm
oke,

Managed to enter BIOS after CMOS reset.
First off, installed BIOS update to v2.60.
Rebooted and entered the BIOS a couple of times to be sure.
BIOS detected the proper RAM settings and the NVME-M2.
Started installing W10 (rebooted a couple of times), installed latest W10 updates and no issues.

But today wanted to proceed with the installation of additional software and have no BIOS Post again.
No Video anymore and USB keyboard detection/respons.

Did the CMOS reset trick again but no result, effect is still the same

Now what??

Any ideas and help appreciated.

Thx all
Back to Top
ThreeDee View Drop Down
Senior Member
Senior Member
Avatar

Joined: 24 Jul 2019
Location: Billings,MT
Status: Offline
Points: 2396 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ThreeDee Quote  Post ReplyReply Direct Link To This Post Posted: 18 Apr 2020 at 6:57am
Your 3600 does not have an igpu (integrated graphical processing unit) .. the motherboard has video outputs that only work with "G" series Ryzen processors .. ie .. 2200g, 3400g ...etc

Video outputs does not equate onboard video chip on the motherboard.

I recommend you read the manual for your motherboard
|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
Back to Top
Ricardinho View Drop Down
Newbie
Newbie


Joined: 17 Apr 2020
Status: Offline
Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Ricardinho Quote  Post ReplyReply Direct Link To This Post Posted: 17 Apr 2020 at 8:28pm
Hi ThreeDee, thx for the reply.

Tried the memory trick but no success. Still a bios access freeze.
And going over the specs again and I see that the motherboard is supplied with onboard graphics.
[URL=https://www.asrock.com/mb/AMD/X570 phantom Gaming 4/index.asp#Specification]https://www.asrock.com/mb/AMD/X570 phantom Gaming 4/index.asp#Specification[/URL]

Also the 2 red lights on the board still burning.

So there is still an issue to resolve.

Regards,
Richard
Back to Top
ThreeDee View Drop Down
Senior Member
Senior Member
Avatar

Joined: 24 Jul 2019
Location: Billings,MT
Status: Offline
Points: 2396 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ThreeDee Quote  Post ReplyReply Direct Link To This Post Posted: 17 Apr 2020 at 4:36am
1: There is not "onboard" video
2: Your memory probably doesn't have the same timings so they won't run together .. get a matching set or a match to one of the sticks you already have .. or, alternatively .. put one stick in an then manually set ram timings to whatever your slowest stick is and then try to boot with both sticks
|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
Back to Top
Ricardinho View Drop Down
Newbie
Newbie


Joined: 17 Apr 2020
Status: Offline
Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Ricardinho Quote  Post ReplyReply Direct Link To This Post Posted: 17 Apr 2020 at 3:43am
Originally posted by Ricardinho Ricardinho wrote:

Hi all,

Fresh install with:
Asrock X570 Phantom Gaming 4
Ryzen 5 3600 Wraith
Corsair 8Gb+8Gb Vengeance
520W CoolerMaster Power

2 Things:
1st not able to boot with onboard graphics card. Why not???
2nd Boot with graphics card but freeze on BIOS start screen.
    Pressing F2/Del, F6, etc... no reaction

Thx, for helping me in the right direction


extra note:
2 red lights burning on the board:
VGA
Boot
Back to Top
Ricardinho View Drop Down
Newbie
Newbie


Joined: 17 Apr 2020
Status: Offline
Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Ricardinho Quote  Post ReplyReply Direct Link To This Post Posted: 17 Apr 2020 at 3:35am
Hi all,

Fresh install with:
Asrock X570 Phantom Gaming 4
Ryzen 5 3600 Wraith
Corsair 8Gb+8Gb Vengeance
520W CoolerMaster Power

2 Things:
1st not able to boot with onboard graphics card. Why not???
2nd Boot with graphics card but freeze on BIOS start screen.
    Pressing F2/Del, F6, etc... no reaction

Thx, for helping me in the right direction
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.078 seconds.