Deskmini A300 Bluetooth Crashing randomly

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junshoong

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Topic: Deskmini A300 Bluetooth Crashing randomly
Posted: 13 Nov 2020 at 9:24am

Maybe My issue clear when BIOS update to 3.60 from 3.50
http://www.asrock.com/nettop/AMD/DeskMini%20A300%20Series/#BIOS

junshoong

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Posted: 07 Oct 2020 at 12:32am

I have same issue.
My environment:
- Deskmini A300
- AMD Ryzen 3 2200G
- Intel® Wi-Fi 6 AX200 160MHz (Driver Version 21.120.2.1)
- Microsoft Windows 10 Pro 2004 (10.0.19041)

J Z

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Posted: 16 Sep 2020 at 8:40pm

Hello,

I don't understand, I make DeskMini A300 every day, also with the AX200

Do not know the problems.

It can happen that the CPU cannot handle the preprogrammed SoC voltage. There are quality differences between APUs.

Or the memory is not quite okay, then please check the memory with Memtest 8.4.

Kind Regards,
JZ

https://shop.JZelectronic.de - Der Shop mit ausgesuchter ASRock Profi Hardware

https://www.facebook.com/asrock.de

CuLtO

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Posted: 08 Sep 2020 at 3:39am

Hi,

I have the same issue as @Xiaofu99.
I tried to install the the latest driver with Intel Driver & Support Assistant.
I tried to re-install the ax200ngw module and to check the antenna connection (but wifi is working perfectly) 2 times.
Didn't tried to reinstall Windows 10 as this is a clean install with only the latest windows updates applied and a firefox install.

Any suggestion with this issue ?

ASRock_TSD View Drop Down

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Posted: 23 Jun 2020 at 5:56pm

Dear Xiaofu99,

Thank you for choosing ASRock.

Regarding your case, we provide some suggestion to try.
1. Re-install the AX200NGW module.
2. Check the antenna connection.
3. Re-install a clean OS to try.

Thank you!
Yours truly,
ASRock TSD

Xiaofu99

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Posted: 21 Jun 2020 at 8:38pm

Hi,

I just got a Asrock Deskmini A300 with Ryzen 3400G. The package comes with a dual USB front ports as well as a WiFi+Bluetooth M.2 Kit from Intel (AX200NGW).

Everything works great with the exception of Bluetooth. When it's working fine, there's a blue Bluetooth icon appear on the bottom right of the screen.

When problem happen, the Bluetooth icon will go missing and all my prior connected devices (mouse, keyboard, speaker) will cease to work.

The only way is to perform a hard shutdown by pressing and hold the power button. Thereafter, press the power button to restart again.

And I also realized that when the Bluetooth icon went missing, I tried to use a USB wired mouse. However, all the USB ports are NOT working with the exception of the front USB 3.0 port (in blue).

I'm running on Windows 10 PRO 20H2 (19042.330) x64 version. I have also installed Intel Driver & Support Assistant to scan and update the Bluetooth drivers.

Intel WiFi 6 AX200 160Mhz driver - v21.90.3.2 dated 5th Apr'20

Intel Wireless Bluetooth - v21.90.2.1 dated 22nd Apr'20

Any guide/suggestion in resolving this nagging issue?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
junshoong Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Oct 2020 Status: Offline Points: 2	Post Options Post Reply Quote junshoong Report Post Thanks(0) Quote Reply Topic: Deskmini A300 Bluetooth Crashing randomly Posted: 13 Nov 2020 at 9:24am
	Maybe My issue clear when BIOS update to 3.60 from 3.50 http://www.asrock.com/nettop/AMD/DeskMini%20A300%20Series/#BIOS

junshoong Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Oct 2020 Status: Offline Points: 2	Post Options Post Reply Quote junshoong Report Post Thanks(0) Quote Reply Posted: 07 Oct 2020 at 12:32am
	I have same issue. My environment: - Deskmini A300 - AMD Ryzen 3 2200G - Intel® Wi-Fi 6 AX200 160MHz (Driver Version 21.120.2.1) - Microsoft Windows 10 Pro 2004 (10.0.19041)

J Z Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 09 Sep 2016 Location: Germany Status: Offline Points: 976	Post Options Post Reply Quote J Z Report Post Thanks(0) Quote Reply Posted: 16 Sep 2020 at 8:40pm
	Hello, I don't understand, I make DeskMini A300 every day, also with the AX200 Do not know the problems. It can happen that the CPU cannot handle the preprogrammed SoC voltage. There are quality differences between APUs. Or the memory is not quite okay, then please check the memory with Memtest 8.4.
	Kind Regards, JZ https://shop.JZelectronic.de - Der Shop mit ausgesuchter ASRock Profi Hardware https://www.facebook.com/asrock.de

CuLtO Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08 Sep 2020 Status: Offline Points: 1	Post Options Post Reply Quote CuLtO Report Post Thanks(0) Quote Reply Posted: 08 Sep 2020 at 3:39am
	Hi, I have the same issue as @Xiaofu99. I tried to install the the latest driver with Intel Driver & Support Assistant. I tried to re-install the ax200ngw module and to check the antenna connection (but wifi is working perfectly) 2 times. Didn't tried to reinstall Windows 10 as this is a clean install with only the latest windows updates applied and a firefox install. Any suggestion with this issue ?

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8787	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 23 Jun 2020 at 5:56pm
	Dear Xiaofu99, Thank you for choosing ASRock. Regarding your case, we provide some suggestion to try. 1. Re-install the AX200NGW module. 2. Check the antenna connection. 3. Re-install a clean OS to try. Thank you! Yours truly, ASRock TSD

Xiaofu99 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Jun 2020 Status: Offline Points: 3	Post Options Post Reply Quote Xiaofu99 Report Post Thanks(0) Quote Reply Posted: 21 Jun 2020 at 8:38pm
	Hi, I just got a Asrock Deskmini A300 with Ryzen 3400G. The package comes with a dual USB front ports as well as a WiFi+Bluetooth M.2 Kit from Intel (AX200NGW). Everything works great with the exception of Bluetooth. When it's working fine, there's a blue Bluetooth icon appear on the bottom right of the screen. When problem happen, the Bluetooth icon will go missing and all my prior connected devices (mouse, keyboard, speaker) will cease to work. The only way is to perform a hard shutdown by pressing and hold the power button. Thereafter, press the power button to restart again. And I also realized that when the Bluetooth icon went missing, I tried to use a USB wired mouse. However, all the USB ports are NOT working with the exception of the front USB 3.0 port (in blue). I'm running on Windows 10 PRO 20H2 (19042.330) x64 version. I have also installed Intel Driver & Support Assistant to scan and update the Bluetooth drivers. Intel WiFi 6 AX200 160Mhz driver - v21.90.3.2 dated 5th Apr'20 Intel Wireless Bluetooth - v21.90.2.1 dated 22nd Apr'20 Any guide/suggestion in resolving this nagging issue?