5600 xt not being recognized for POLYSYNC

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   I have a Asrock Fatal1ty B450 Gaming-ITX/ac and have recently purchased the Asrock Radeon RX 5600 XT Phantom Gaming D3 6G OC.  Now I'm not usually a fan of rgb but the graphics card has it on so I'm trying to control it (even to just turn it off).

Both the mobo and the card are polysync compatible and I installed the software but ASRock Polychrome RGB (the software from the support>download section of the asrock website) doesn't recognize the video card.  The Card is greyed out on the left had side of the program as if its not recognized.  

I do have Cooler Master ML240L RGB which is recognized and controllable by the program (listen it was on sale and its usually off - not a fan of rgb =D).

Any thoughts on how to fix it?

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sniperz319 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Jul 2020 Status: Offline Points: 3	Post Options Post Reply Quote sniperz319 Report Post Thanks(0) Quote Reply Topic: 5600 xt not being recognized for POLYSYNC Posted: 25 Jul 2020 at 9:55pm
	I have a Asrock Fatal1ty B450 Gaming-ITX/ac and have recently purchased the Asrock Radeon RX 5600 XT Phantom Gaming D3 6G OC. Now I'm not usually a fan of rgb but the graphics card has it on so I'm trying to control it (even to just turn it off). Both the mobo and the card are polysync compatible and I installed the software but ASRock Polychrome RGB (the software from the support>download section of the asrock website) doesn't recognize the video card. The Card is greyed out on the left had side of the program as if its not recognized. I do have Cooler Master ML240L RGB which is recognized and controllable by the program (listen it was on sale and its usually off - not a fan of rgb =D). Any thoughts on how to fix it?