ASRock AQUA X570 Motherboard Water Block Leak

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   Well I have lost all respect for ASRock with my last customer service interaction.

I have three Aqua X570 systems.  They have been running flawlessly, but one of them always seemed to have a leak.  I could not see any water for 5 months (probably evaporating as slow as the leak was).  Finally figured out it was a crack near the threads in the CPU water block.  I suspect it was cracked when the threads were cut.

I contacted ASRock to see how I could get this serviced, and they replied several days later with:

"Once the item has physical damage it will void out the warranty coverage on that motherboard"

Hummm... I have built many systems and while I can't say I did not inadvertently do this, I feel strongly that I did not crack the acrylic.

I even asked if they could repair it at my expense, but got the same answer.

Let this be a warning to anyone purchasing ASRock motherboards!  They don't stand behind the warranty and apparently don't have the ability to provide parts for products under warranty.

I am feeling quite sad about this.  I used to be an ASRock fanboy... not any more!

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midnightcruise Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Oct 2019 Location: Hilliard, Ohio Status: Offline Points: 12	Post Options Post Reply Quote midnightcruise Report Post Thanks(0) Quote Reply Topic: ASRock AQUA X570 Motherboard Water Block Leak Posted: 20 Aug 2020 at 4:05am
	Well I have lost all respect for ASRock with my last customer service interaction. I have three Aqua X570 systems. They have been running flawlessly, but one of them always seemed to have a leak. I could not see any water for 5 months (probably evaporating as slow as the leak was). Finally figured out it was a crack near the threads in the CPU water block. I suspect it was cracked when the threads were cut. I contacted ASRock to see how I could get this serviced, and they replied several days later with: "Once the item has physical damage it will void out the warranty coverage on that motherboard" Hummm... I have built many systems and while I can't say I did not inadvertently do this, I feel strongly that I did not crack the acrylic. I even asked if they could repair it at my expense, but got the same answer. Let this be a warning to anyone purchasing ASRock motherboards! They don't stand behind the warranty and apparently don't have the ability to provide parts for products under warranty. I am feeling quite sad about this. I used to be an ASRock fanboy... not any more!