Black screen in game: have to cut the power off

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datonyb

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Topic: Black screen in game: have to cut the power off
Posted: 26 Mar 2021 at 1:50am

sounds like still some ongoing issues with the radeon adrenalin driver suite
amd are working hard on these issues
temp possibole solution >>>

do windows add/remove for all amd software
(chipset and gpu)
then delete the c drive amd folder

install latest chipset from amd using the installer
download the adrenalin driver to desktop
BUT THEN DO NOT AUTO INSTALL IT

simply click proceed but right click and save the temp extraction folder location
then decline the install

then go to device manager and click on gpu install driver
and browse/paste the TEMP DOWNLOAD location

this will install the basic drivers for the 6800 WITHOUT the adrenaline suite , this has been shown to cure a lot of the issues like black screens etc

Edited by datonyb - 26 Mar 2021 at 1:52am

[url=https://valid.x86.fr/jpg250]

[/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

ThreeDee

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Posted: 25 Mar 2021 at 3:57pm

if you are still running the 3.20 BIOS, update to 3.90.

If you are running any RGB type software, EAC can be very fickle... and iCue has been known to cause problems with gaming.

Hunt:Showdown is the only game I play anymore .. unless my 12 year old daughter asks me to play Destiny 2 with her

Maelep

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Posted: 22 Mar 2021 at 6:08pm

I bought my config one month ago, all parts are new. So, I tried to swap my current PSU with my old PSU that works perfectly (650W) and got the same problem.

Yesterday I got the same issue multiple times so I tried to reinstall the Graphic Card driver and now it works. Is it possible that the problem comes from the graphic card (hardware)£ Because the problem seems to reappear after an amount of time, without any reason, without changing anything on my computer but reinstalling the graphic card driver seems to resolve it for a time.

RLGL

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Posted: 22 Mar 2021 at 9:41am

New board, power supply was released 4 years ago. Swap out the PS first.

Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi

Maelep

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Posted: 21 Mar 2021 at 10:47pm

My computer crash when I play but never during benchmarks. The problem occurs randomly: sometimes on the main menu, sometimes after 1 minute of play, sometimes after 3 hours of play, ... I got a black screen and the fans are running at full power until I turn off the power (reset doesn't work, I have to cut the power).

Computer Type: Desktop

GPU: ASROCK Radeon RX 6800 Phantom Gaming D 16G OC

    BIOS: L02

    DRIVER: 21.3.1 (I also tried 20.11.2 WHQL))

    Kombustor without crash.

    FurMark without crash.

CPU: AMD Ryzen 5600X

    Cooling: CORSAIR A500 (ejecting air to the back of the tower)

    CPU Burner without crash.

Motherboard: ASROCK X570 Phantom Gaming 4

    BIOS: 3.90

    MICROCODE: A20F10/A201009

    DRIVER: 2.13.27.501

RAM: CORSAIR VENGEANCE LPX 32GB (2 x 16GB) DDR4 DRAM 3200MHz C16 Memory Kit - Black

    XMP 2.0: DDR4-3200 1.350V (also tried without XMP)

    Windows Memory Diagnostic OK.

    Memtest86 OK.

PSU: CORSAIR HX850 850 Watt 80 PLUS® PLATINUM Certified Fully Modular PSU

    One Daisy Cable per GPU Power Connector (= 2 * 8-pins cables)

Case: CORSAIR 110Q Mid-Tower Quiet ATX Case

    Cooling: 3 * ML120 (aspiring fresh air into the case from the front)

Operating System: MICROSOFT Windows 10 Pro

    License: Official

    Age: Fresh installation (formatted 2 times because the first time I thought I made a mistake)

    Version: 20H2

    Build: 19042.868

    OCCT without error. Event Log: Audit events have been dropped by the transport. 0

Good to Know:

    Games that crashes: Rust, Hunt: Showdown, Escape From Tarkov, Valheim.

    Similar to a know issue but now my computer crash on every games. (CF.: Reddit/r/AMDHelp: Newly-built PC immediately restarts when launching some games. 5900x & 6800xt. Appears to have correlation with Easy Anti-Cheat.)

    The crash randomly occur: sometimes as soon as I start a game, other times I can play multiple game without crash depending the game I play.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Topic: Black screen in game: have to cut the power off Posted: 26 Mar 2021 at 1:50am
	sounds like still some ongoing issues with the radeon adrenalin driver suite amd are working hard on these issues temp possibole solution >>> do windows add/remove for all amd software (chipset and gpu) then delete the c drive amd folder install latest chipset from amd using the installer download the adrenalin driver to desktop BUT THEN DO NOT AUTO INSTALL IT simply click proceed but right click and save the temp extraction folder location then decline the install then go to device manager and click on gpu install driver and browse/paste the TEMP DOWNLOAD location this will install the basic drivers for the 6800 WITHOUT the adrenaline suite , this has been shown to cure a lot of the issues like black screens etc Edited by datonyb - 26 Mar 2021 at 1:52am
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(0) Quote Reply Posted: 25 Mar 2021 at 3:57pm
	if you are still running the 3.20 BIOS, update to 3.90. If you are running any RGB type software, EAC can be very fickle... and iCue has been known to cause problems with gaming. Hunt:Showdown is the only game I play anymore .. unless my 12 year old daughter asks me to play Destiny 2 with her
	\|Ryzen 5 5900\|ASRock X570 Taichi-BIOS 4.60\|2x16GB HyperX Predator RGB 3200@3600 1:1 IF\|ASRock RX 6700XT\|2 x PCIe 4.0 M.2 Drives for OS & Games\|850 WTT Seasonic 80+ Titanium PSU\|Noctua NH-D15\|

Maelep Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Mar 2021 Status: Offline Points: 35	Post Options Post Reply Quote Maelep Report Post Thanks(0) Quote Reply Posted: 22 Mar 2021 at 6:08pm
	I bought my config one month ago, all parts are new. So, I tried to swap my current PSU with my old PSU that works perfectly (650W) and got the same problem. Yesterday I got the same issue multiple times so I tried to reinstall the Graphic Card driver and now it works. Is it possible that the problem comes from the graphic card (hardware)£ Because the problem seems to reappear after an amount of time, without any reason, without changing anything on my computer but reinstalling the graphic card driver seems to resolve it for a time.

RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 2025	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 22 Mar 2021 at 9:41am
	New board, power supply was released 4 years ago. Swap out the PS first.
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

Maelep Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Mar 2021 Status: Offline Points: 35	Post Options Post Reply Quote Maelep Report Post Thanks(0) Quote Reply Posted: 21 Mar 2021 at 10:47pm
	My computer crash when I play but never during benchmarks. The problem occurs randomly: sometimes on the main menu, sometimes after 1 minute of play, sometimes after 3 hours of play, ... I got a black screen and the fans are running at full power until I turn off the power (reset doesn't work, I have to cut the power). Computer Type: Desktop GPU: ASROCK Radeon RX 6800 Phantom Gaming D 16G OC BIOS: L02 DRIVER: 21.3.1 (I also tried 20.11.2 WHQL)) Kombustor without crash. FurMark without crash. CPU: AMD Ryzen 5600X Cooling: CORSAIR A500 (ejecting air to the back of the tower) CPU Burner without crash. Motherboard: ASROCK X570 Phantom Gaming 4 BIOS: 3.90 MICROCODE: A20F10/A201009 DRIVER: 2.13.27.501 RAM: CORSAIR VENGEANCE LPX 32GB (2 x 16GB) DDR4 DRAM 3200MHz C16 Memory Kit - Black XMP 2.0: DDR4-3200 1.350V (also tried without XMP) Windows Memory Diagnostic OK. Memtest86 OK. PSU: CORSAIR HX850 850 Watt 80 PLUS® PLATINUM Certified Fully Modular PSU One Daisy Cable per GPU Power Connector (= 2 * 8-pins cables) Case: CORSAIR 110Q Mid-Tower Quiet ATX Case Cooling: 3 * ML120 (aspiring fresh air into the case from the front) Operating System: MICROSOFT Windows 10 Pro License: Official Age: Fresh installation (formatted 2 times because the first time I thought I made a mistake) Version: 20H2 Build: 19042.868 OCCT without error. Event Log: Audit events have been dropped by the transport. 0 Good to Know: Games that crashes: Rust, Hunt: Showdown, Escape From Tarkov, Valheim. Similar to a know issue but now my computer crash on every games. (CF.: Reddit/r/AMDHelp: Newly-built PC immediately restarts when launching some games. 5900x & 6800xt. Appears to have correlation with Easy Anti-Cheat.) The crash randomly occur: sometimes as soon as I start a game, other times I can play multiple game without crash depending the game I play.