AB350 Pro4 USB 3.0 ports stopped working properly |
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sketchy
Newbie Joined: 23 Nov 2021 Status: Offline Points: 35 |
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Posted: 23 Nov 2021 at 5:52am |
Also I believe it's important to point out in my specific case that my UEFI version is P4.60 currently and in the BIOS page the update 5.0 mentions the following:
"1. Enhance USB compatibility." "2. Keep the XMP setting after system restoring from G3 state." Could this be the FIX? |
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sketchy
Newbie Joined: 23 Nov 2021 Status: Offline Points: 35 |
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tl/dr: AB350 Pro4 USB 3.0 ports stopped working properly, I never updated BIOS, should I try updating BIOS for a fix?
AB350 Pro4 USB 3.0 stopped working properly and I will try to give as much details as possible next After a restart yesterday I noticed my 1TB USB 3.0 External Drive stopped being recognized by windows10 then I tested the same external drive on usb 2.0 ports and it worked. I tried again on 3.0 ports, the LED on external drive turns blue indicating 3.0 port but win10 won't recognize it. Then I started testing doing more tests. AB350 Pro4 has:
Tests I made:
The issues about USB 3.0 with my AB350 Pro4 are not new. When this board was new if I did any big file transfer with any usb 3.0 all the usb drivers would suddenly stop working during the process and I'd have to reboot computer a few times hoping win10 would fix the reinstall the drivers. This was fixed at a later date by updating chipset drivers. Currently I tried fixing my drivers, reinstalled and installed drivers from official motherboard page I did not have any luck so far my ports are still not working properly. I have never updated my BIOS since the page discourages you a lot from doing it. My current system info is: UEFI Version: -AB350 Pro4 P4.60 CPU Family: -Ryzen 5 CPU Model: -1600 CPU Core: -Summit Ridge Memory: -2x 4GB (DDR4-2666) GPU: -GTX 1050 Ti OS Edition: -Windows 10 Pro OS Version: -21H1 OS Build: -19043.1348 Questions: 1. Is it safe to update BIOS to the latest available? 2. Is there any way to test if the d+/d- of ports are dead? 3. Why there is a "P" in the UEFI version but on BIOS update download pages versions are listed without the "P" what is the different? is P4.60 referring to BIOS update 4.60? 4. Should I update my BIOS directly to the last one skipping previously updates? 5. If still not working after BIOS updates, what I should do next? Links: AB350 Pro4 https://www.asrock.com/mb/AMD/AB350%20Pro4/index.asp CPU Support list https://www.asrock.com/support/cpu.asp?s=AM4&u=540 |
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