Polysync Asrock rx7900xt

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   I have a 7800 XT Steel Legend - the Polychrome Sync from its support page doesn't open, it shows the splash screen for a minute, then closes (with an error in event viewer).

Interestingly, this one works (the beta one): https://pg.asrock.com/Graphics-Card/AMD/Radeon%20RX%206800%20Phantom%20Gaming%20D%2016G%20OC/index.asp#Download

Make sure to reboot after installation.

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panni Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18 Sep 2023 Status: Offline Points: 30	Post Options Post Reply Quote panni Report Post Thanks(0) Quote Reply Topic: Polysync Asrock rx7900xt Posted: 18 Sep 2023 at 11:39pm
	I have a 7800 XT Steel Legend - the Polychrome Sync from its support page doesn't open, it shows the splash screen for a minute, then closes (with an error in event viewer). Interestingly, this one works (the beta one): https://pg.asrock.com/Graphics-Card/AMD/Radeon%20RX%206800%20Phantom%20Gaming%20D%2016G%20OC/index.asp#Download Make sure to reboot after installation.

LEGOmaster206 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Aug 2023 Status: Offline Points: 30	Post Options Post Reply Quote LEGOmaster206 Report Post Thanks(0) Quote Reply Posted: 06 Sep 2023 at 9:16am
	================================================================= ASRock ISP Tool v1.0.12.2 Built: 20221208 (C)2019 ASRock Incorporation. All Rights Reserved ================================================================= WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING. Can't find adapter [ Configuration ] Program Interface ...... ADL_I2C_OEM [ Chip - Current] FW Version ............. 0x00000000 FW Release ............. 0x00000000 FW Feature ............. 0x00000000 HW Version ............. 0x00000000 Device ID .............. 0x00000000 Flash Mode ............. Unknown (0x00) Config0 : Config1 ...... 0x0040401E : 0x0019FC98 Jump to LDROM [ Fail ] Process Time [ 0.014 seconds ] *********************** Update Fail *********************** This is the outcome of running that tool

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8727	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 04 Sep 2023 at 2:38pm
	Dear forum users, Thank for you posting your query. Please shut down the system once and start the system. Kindly help to check if a graphics card driver is installed. Once confirmed that the graphics card driver is installed please follow the suggestions below to flash the firmware: https://www.asrock.com/support/faq.asp?id=524 If the problem persists, please contact technical support for further assistance. https://tw.asrock.com/events/tsd.asp When contacting the support, please provide the current RGB LED lightning behavior of the graphics card in the description. With thanks, ASRock TSD Edited by ASRock_TSD - 15 Sep 2023 at 4:31pm

RhyKoSin Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Sep 2023 Location: Texas Status: Offline Points: 30	Post Options Post Reply Quote RhyKoSin Report Post Thanks(0) Quote Reply Posted: 04 Sep 2023 at 7:39am
	If it helps, I am using the same 7900 XT Phantom Gaming but I am on an AVA PCIE 4.0 Riser. Is anyone else having issues using a riser?

RhyKoSin Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Sep 2023 Location: Texas Status: Offline Points: 30	Post Options Post Reply Quote RhyKoSin Report Post Thanks(0) Quote Reply Posted: 04 Sep 2023 at 7:20am
	I am having the exact same issue. Did anyone figure out how to fix this?

LEGOmaster206 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Aug 2023 Status: Offline Points: 30	Post Options Post Reply Quote LEGOmaster206 Report Post Thanks(0) Quote Reply Posted: 27 Aug 2023 at 3:05am
	Same thing with my 6600 XT PG, same error when attempting to reflash

komodo Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Jul 2023 Status: Offline Points: 15	Post Options Post Reply Quote komodo Report Post Thanks(0) Quote Reply Posted: 12 Jul 2023 at 1:35am
	Were you able to identify a fix for this please? I am having 6600 XT and facing the same issue.

cartman2k312 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09 Jun 2023 Status: Offline Points: 20	Post Options Post Reply Quote cartman2k312 Report Post Thanks(0) Quote Reply Posted: 09 Jun 2023 at 9:07pm
	Polysync doesnt detect the card and have tried the firmware update which fails as it cant find the adapter ================================================================= ASRock ISP Tool v1.0.12.2 Built: 20221208 (C)2019 ASRock Incorporation. All Rights Reserved ================================================================= WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING. Can't find adapter [ Configuration ] Program Interface ...... ADL_I2C_OEM [ Chip - Current] FW Version ............. 0x00000000 FW Release ............. 0x00000000 FW Feature ............. 0x00000000 HW Version ............. 0x00000000 Device ID .............. 0x00000000 Flash Mode ............. Unknown (0x00) Config0 : Config1 ...... 0x0040401E : 0x0019FC98 Jump to LDROM [ Fail ] Process Time [ 0.015 seconds ] *********************** Update Fail ***********************