ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - ASRock H170 Pro4/Hyper problem
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

ASRock H170 Pro4/Hyper problem
 Post Reply Post Reply Page  12>
Author
Message Reverse Sort Order
  Topic Search Topic Search  Topic Options Topic Options
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Online
Points: 26963 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Topic: ASRock H170 Pro4/Hyper problem
    Posted: 19 Sep 2016 at 3:21pm
Sadly your findings are of no use to the OP. He was testing with a single module of RAM and still could not get the board to come to life. In this instance I feel it necessary to point out that the OP purchased this product used. In all likelihood the original owner damaged the board and then sold it to recoup losses (not cool). 

As for your issue, I would suggest you start a new thread. Before you go about updating the BIOS you may want to try installing 2 modules of RAM then going into BIOS and setting your VCCIO and VCCSA 0.1v higher than stock values (I wouldn't exceed 1.2v on either however to be safe). This is often needed on Skylake boards when populating all 4 memory slots. 


Edited by Xaltar - 19 Sep 2016 at 3:23pm
Back to Top
noztradamus View Drop Down
Newbie
Newbie
Avatar

Joined: 19 Sep 2016
Status: Offline
Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote noztradamus Quote  Post ReplyReply Direct Link To This Post Posted: 19 Sep 2016 at 1:51pm
I bought this MOBO (H170 Pro4/Hyper ) brand new 2 days ago and was having similar issues. 

All New Parts 
I7-600k CPU
4x4GB G.skills RipJaw 2133 DDR4 RAM
Corsair CX550M PSU
Samsung 850 Evo 500GB
6 Cooler Master Sickleflow 1200mm Fans
Deepcool Maelstrom Liquid Cooled CPU FAN
ASUS GTX 950 2Gb Graphics

When first turned it on, all the components looked to have turned on but it wouldn't recognize the HDMI or DVI connection to the monitor, nor would it pick up the USB Keyboard or mouse.

After switching the USB Peripherals to a number of different ports I finally managed to get it to recognize the DVI connection and tried to get into the bios. It literally took 4 minutes to open the UEFI and then it was slow. After making changes and then saving the changes to the Bios I was back to the same issue of it not recognizing the monitor, or USB periphs.

Anyway after trying to reset the bios and removing all the hardware and starting from the bottom up, I identified that it was the RAM Channels (not the RAM itself). It seems that when you load up all the RAM Channels it fails but if you use only A1-B1 or A2-B2 it seems to work fine. I tested the RAM modules using different combinations and all worked providing you only use 2.

I haven't tried a BIOS update to see if it fixes the problem. I will probably try that tonight when I get home.

If anyone is interested I will post my findings here.

I don't know if this helps at all and I feel your pain, since I spent the weekend messing around with this build.

Just thought I would post it just in case anyone runs into this.
A Problem Well Stated is a Problem half solved - Charles F. Kettering
Back to Top
Nichixon View Drop Down
Newbie
Newbie


Joined: 13 Sep 2016
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nichixon Quote  Post ReplyReply Direct Link To This Post Posted: 17 Sep 2016 at 2:20pm
Originally posted by parsec parsec wrote:

Any reason for the CPU cooler to be not mounted, besides showing the pins in the CPU socket?

The pictures, besides showing obvious physical damage, or power cable connection problems, are not worth anything. I would inspect the underside of the board, which is more likely to reveal damage to components, or shorted pins from the memory slots, for example.

No, just exactly for that. 
There is a picture of underneath, I will post it at the end of the post.

Originally posted by parsec parsec wrote:

Otherwise, a short circuit is only one of possible problems with a PC mother board. The only way I would buy a used mother board, is from someone I knew, or could see it working myself. There are too many things invisible to the human eye that can fail.

Yes, I know I did not do great. I never buy used. But this is probably the only time in my life I've jumped the gun. Can you blame me? It was reasonably priced and I wanted it, as no local retailers had the board and it is a newer product. Hindsight is terrible, learned it the hard way :(

Originally posted by parsec parsec wrote:

Electronic component failures on a mother board can only be seen if the component is damaged from heat, being burned. Otherwise there is nothing to see.

Your mouse is flickering constantly? Is it a wired mouse, connected to a USB port? Do you mean the light from the bottom of the mouse, used to detect its movement? If so, that can be normal, as the mouse goes into a low power state when it is doing nothing.

If the flickering is from an LED on the top of the mouse, only used for appearance, and is a wired mouse connected to a USB port, that could mean your power supply is not working correctly.

Have you tried more than one power supply with this board?

The LED is flickering connected to USB port.
Yes, the first time Corsair 750M was used for the board along with a different CPU and memory. The power supply used is just fine, since it is powering my current rig from which I am writing now with no problem (FX-8350, GTX 960, ASRock 990FX Killer).

So sorry if I am wasting everybody's time, but I am grateful that people with more knowledge are trying to help me. Since there is probably nothing that can be done, I will pin the motherboard to the wall or something, to remind myself of what could have been, since it is a great looking board and the alternative black-white board from MSI (the Krait) is not something I want. Will stay loyal to ASRock, only next time will go to a physical shop. For now, my upgrade will be postponed and Skylake OC will wait.

Pictures of underneath the board:




Edited by Nichixon - 17 Sep 2016 at 2:21pm
Back to Top
parsec View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 04 May 2015
Location: USA
Status: Offline
Points: 4996 		Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 17 Sep 2016 at 1:04pm
Any reason for the CPU cooler to be not mounted, besides showing the pins in the CPU socket?

The pictures, besides showing obvious physical damage, or power cable connection problems, are not worth anything. I would inspect the underside of the board, which is more likely to reveal damage to components, or shorted pins from the memory slots, for example.

Otherwise, a short circuit is only one of possible problems with a PC mother board. The only way I would buy a used mother board, is from someone I knew, or could see it working myself. There are too many things invisible to the human eye that can fail.

Electronic component failures on a mother board can only be seen if the component is damaged from heat, being burned. Otherwise there is nothing to see.

Your mouse is flickering constantly? Is it a wired mouse, connected to a USB port? Do you mean the light from the bottom of the mouse, used to detect its movement? If so, that can be normal, as the mouse goes into a low power state when it is doing nothing.

If the flickering is from an LED on the top of the mouse, only used for appearance, and is a wired mouse connected to a USB port, that could mean your power supply is not working correctly.

Have you tried more than one power supply with this board?
Back to Top
Nichixon View Drop Down
Newbie
Newbie


Joined: 13 Sep 2016
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nichixon Quote  Post ReplyReply Direct Link To This Post Posted: 16 Sep 2016 at 2:59pm
Yes, it was tested on a bench outside of the case with an i7. Same thing was happening.
I am really sad that I cannot upgrade to Skylake Cry. 
If this fails, I'll start collecting for the E3V5 Fatality board with a Xeon.Nuke
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Online
Points: 26963 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 16 Sep 2016 at 1:56am
Have you tried running it outside the case? This is typically called bread-boarding and it will rule out the possibility that the case itself is shorting against the board somewhere. 
Back to Top
Nichixon View Drop Down
Newbie
Newbie


Joined: 13 Sep 2016
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nichixon Quote  Post ReplyReply Direct Link To This Post Posted: 16 Sep 2016 at 12:47am
So, it seems that the board shorts out somewhere.
Can anyone verify that opinion?
Back to Top
Nichixon View Drop Down
Newbie
Newbie


Joined: 13 Sep 2016
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nichixon Quote  Post ReplyReply Direct Link To This Post Posted: 15 Sep 2016 at 1:34am
Have more pictures if needed. Will post them later or tomorrow. Need to get my daily rig up and running.

Back on my old system. As written above, I have tried all the steps.

Parts used:

MOBO: ASRock H170 Pro4/Hyper
CPU: Skylake Celeron G3900
RAM: 4GB Kingston DDR4 2133 MHz (KVR21N15S8/4)
Power Supply: ENERMAX NAXN 650W Bronze Certified 80+
HDD's: 120GB Samsung Evo Basic 840, Intel 520 240GB, 1TB WD Caviar Green



Edited by Nichixon - 15 Sep 2016 at 3:21am
Back to Top
Nichixon View Drop Down
Newbie
Newbie


Joined: 13 Sep 2016
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Nichixon Quote  Post ReplyReply Direct Link To This Post Posted: 15 Sep 2016 at 1:29am
Originally posted by Xaltar Xaltar wrote:

Lets start with some troubleshooting here:

1. Make sure you have the power cables connected correctly, especially the 8pin CPU power cable. Make sure it is not PCIe 8pin power cable.


They're connected properly.


Originally posted by Xaltar Xaltar wrote:

2. Remove the CPU and check for bent pins in the socket and that the CPU was installed in the correct orientation.


Checked, looks fine to me.

Originally posted by Xaltar Xaltar wrote:

3. Clear CMOS via the jumper being sure to follow the instructions in the user manual.


Cleared as per instructions on page 18 of the manual.

Originally posted by Xaltar Xaltar wrote:

4. Try setting your BIOS to BIOS B via the BIOS select jumper.


Don't know how to do that. Could not find it in the manual.


Originally posted by Xaltar Xaltar wrote:

If the chipset is heating up (and I assume you mean very hot) then there is some kind of short somewhere or the power is not correctly connected. Make sure the clear CMOS jumper is not set in the clear position. If none of the above steps help then post back here.


The jumper is properly positioned as per written instructions.



Conclusion: nothing helped, and my mouse is flickering constantly. The computer does not turn on or produces any sounds. Pics of work below.

















Edited by Nichixon - 15 Sep 2016 at 3:17am
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 14 Sep 2016 at 4:14am
Originally posted by Xaltar Xaltar wrote:

If the chipset is heating up (and I assume you mean very hot).......


Also, check that all three heatsinks are securely fastened.
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.125 seconds.