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Issues with MSI GPU
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wardog View Drop Down
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    Posted: 08 Mar 2017 at 2:21pm
Originally posted by sadarahu sadarahu wrote:

Thank you all for your suggestions but I need to emphasize that I'm very specific to the issues. I'Another words this configuration worked for5 months OK. the problem started when I tried to add standard SATA SSD (in the hard drive bay) and add extra RAM. The questions of: did you connect your HDs etc have not much meaning because the problem started without touching any cables. Once again here is what I did:
- shut down PC
- added RAM
- connected SSD to available SATA port + the PWR
- powered up

this should be no brainer and I have build more than 100 PC in my life so I'm not a novice, but since I work in different IT area I'm not 100% familiar with all the new technology (it's just hard to keep up).

I tested the card with another MOBO and there is no problem with the video. I also tried another PS - no change, so obviously it is a problem related to the MOBO.

One other thing that I suspect is that when I cleared the CMOS possibly (by default) the MOBO goes into the VGA state with the card and sends signal to the DVI port instead DP port. After resetting the BIOS I did not test DVI. I think however that no matter what mode the GPU goes to it happens after the POST so I still should have standard text screen on my monitor (correct) ?



ART




The memory you "added". Lets rule out it is not compatible with the "previous' stick you have. This is where I believe your issue is.

Adding mem alongside sticks that are/were already there is a recipe for problems. If the "added' sticks weren't purchased when the current sticks were odds are they are different enough to cause the exact issue you describe.




But don't just pull these new sticks.

Pull the added ones and clear the BIOS, then reboot into, hopefully, the BIOS.

Did following that get/allow you to boot again?
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sadarahu View Drop Down
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Points: 9 		Post Options Post Options   Thanks (0) Thanks(0)   Quote sadarahu Quote  Post ReplyReply Direct Link To This Post Posted: 08 Mar 2017 at 11:27am
Thank you all for your suggestions but I need to emphasize that I'm very specific to the issues. I'Another words this configuration worked for5 months OK. the problem started when I tried to add standard SATA SSD (in the hard drive bay) and add extra RAM. The questions of: did you connect your HDs etc have not much meaning because the problem started without touching any cables. Once again here is what I did:
- shut down PC
- added RAM
- connected SSD to available SATA port + the PWR
- powered up

this should be no brainer and I have build more than 100 PC in my life so I'm not a novice, but since I work in different IT area I'm not 100% familiar with all the new technology (it's just hard to keep up).

I tested the card with another MOBO and there is no problem with the video. I also tried another PS - no change, so obviously it is a problem related to the MOBO.

One other thing that I suspect is that when I cleared the CMOS possibly (by default) the MOBO goes into the VGA state with the card and sends signal to the DVI port instead DP port. After resetting the BIOS I did not test DVI. I think however that no matter what mode the GPU goes to it happens after the POST so I still should have standard text screen on my monitor (correct) ?



ART
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wardog View Drop Down
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Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 07 Mar 2017 at 11:08am
Originally posted by wardog wardog wrote:

Are you reading the replies and suggestions being given to you? If you are, are you following ANY of the advice being offered?


If not, use the RMA Form linked below. But don't bet that after waiting for the MB to return that when it finally does you don't find you have the same issues. Just a friendly FYI, so don't be surprised.

http://asrock.com/support/index.us.asp?cat=RMA


Good luck.
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wardog View Drop Down
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Originally posted by sadarahu sadarahu wrote:

OK, I decided to test another mother board. Installed ASUS X99, everythingworks fine video as expected. So definitely it is ASROCK MOBO issue. Now the question howq can  Iget this fixed ?



Are you reading the replies and suggestions being given to you? If you are, are you following ANY of the advice being offered?
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OK, I decided to test another mother board. Installed ASUS X99, everythingworks fine video as expected. So definitely it is ASROCK MOBO issue. Now the question howq can  Iget this fixed ?
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Originally posted by sadarahu sadarahu wrote:


tried another GPU with my MOBO, no video


Ahh sh*t. First time I read that as it worked.

Originally posted by parsec parsec wrote:

"aLL WORKED FINE. 3 days ago I decided to add new SSD and more RAM."

More (new) RAM, and no video signal. Do we know that POST completed successfully? MSI video card works fine in another PC, right?

Did you remove the new RAM yet as a test? If it is not mixed up with the existing RAM.


Added memory ! Not good.

parsec asks "Did you remove the new RAM yet as a test?"

Do this as it most likely the issue. Mixing old and new memory is not good.




Edited by wardog - 07 Mar 2017 at 10:25am
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Originally posted by wardog wardog wrote:

On this MB, when you add another nVME SSD( not sure what you added) doesn't it displace PCIe lanes?


Yes it does, that is true of any X99 board that has an Ultra M.2 slot.

But we don't know what mother board is being used, all we know is X99 Extreme... there are eight X99 Extreme models.

Also, no idea what CPU is being used, HEDT processors have different PCIe lane counts.

We don't know what SSD was added, could be SATA for all we know.

One more variable from the first post, "aLL WORKED FINE. 3 days ago I decided to add new SSD and more RAM."

More (new) RAM, and no video signal. Do we know that POST completed successfully? MSI video card works fine in another PC, right?

Did you remove the new RAM yet as a test? If it is not mixed up with the existing RAM.
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On this MB, when you add another nVME SSD( not sure what you added) doesn't it displace PCIe lanes?
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cleared CMOS, no video
tried another 750W PS, no video
tried MSI GPU in another mobo (works fine)
tried another GPU with my MOBO, no video
CPU fan works, all case fans work
disconnected everything from mobo but the 2 main cables + the power to the GPU, no video
Disconnected mobo cables for few hours, no video

any other ideas before I contact ASROCK for replacement ?

ART
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Welcome to the forums.

Silly question, did you try clearing CMOS?

Did you try pulling the new hardware and testing without it?

Please give us a list of your hardware specs, including PSU.
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