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X370 taichi: problematic USB 3.0 ports.

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gizmic View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote gizmic Quote  Post ReplyReply Direct Link To This Post Topic: X370 taichi: problematic USB 3.0 ports.
    Posted: 08 Dec 2019 at 11:56pm
go to the asus forums
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Post Options Post Options   Thanks (0) Thanks(0)   Quote KiR-3d Quote  Post ReplyReply Direct Link To This Post Posted: 08 Dec 2019 at 11:55pm
Hello all!
I'm struggling with audio dropouts using XR18 as an audio interface.
My mb is Asus Prime X370-A
To this topic - I'm highly guessing that it's linked with X370 chipset somehow.
That it doesn't depend on a concrete mb.
The OS is Win7 64-bit SP1, CPU: AMD Ryzen 1800x
Soundcard: SB Audigy2 (I've took this mb because of the Audigy2 that uses PCI slot actually). Currently the soundcard is OFF in the Device Manager.
XR18 is used as the audio interface via USB 2.0 port. I've tried almost all USB ports, just maybe I need to try it with other 3.* ports. But here is no luck :(

The drivers are fresh (for AMD chipset and NVidia).
Pauses in sound becomes with random intervals. Seems that it doesn't depends on X-Air ASIO driver's buffer setup. 16 samples or 2024 samples buffer gives the same dropouts. Almost no clicks&glitches (only on the lowest buffer of 4 samples).
I've used LatencyMon to catch the problem but it did show that I have troubles just once. Probably it was a "false hit", some coincidence (I've ran DAW and did inserted sound tracks plus to just playing something in Winamp). I can't repeat to that LatencyMon's will conclude the issue again.

Also I've tried to catch the root by checking if some hard pagefault will happen in the same time of an audio dropouts. No luck. It can happen even without hard pagefaults counted at all.

I'm completely sure that this concrete XR18 mixer works fine. I've tested it on my friend's PC laptop (Acer Aspire, 2-core) and it worked just fine - no dropouts, no any troubles. The same USB cable was used.
I hope that maybe my message will help to understand the real root of this evil buggery.
I'm ready to put LatencyMon's report(s) here if necessary. Would be good if the responsible developers will take a look at this problem.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote gruzinov Quote  Post ReplyReply Direct Link To This Post Posted: 19 Feb 2018 at 2:43am
Biliogadafr: I have exactly this same problem as you have , and I have exactly this same PS ; Corsair RM750 , I am not able to connect any external HDD 2.5" with single cable , the HDD simply disconnects over and over again , the only way to connect HDD is to connect it to Monitor USB Hub where the power supply is from somewhere else than MB . The ony way to connect USB HDD  directlyt o MB is to use a USB cable who have 2 power ports and 1 port to HDD ( old 2.5" external HDD's had those )

so problem exist , and you are not the only one :(
wondering if you managed to fix that somehow different  than pcie card ?
did you tried different PS ? , I was monitoring the AC on the power supply with electric meter by plugin pins into molex and it looks like its not the PS fault., but I do not  have any other PS that could boot this machine to check.


asrock x370 taichi
ryzen 5 1600x
rm750
gskill 32gb tridentz @3200
r9 290x



* ps. all except r2 290x is brand new , so do not use argument that PS is old and has to be replaced.


Edited by gruzinov - 19 Feb 2018 at 2:49am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Atan87 Quote  Post ReplyReply Direct Link To This Post Posted: 04 Jul 2017 at 7:13pm
I hear these clicks sometimes trhu OPTICAL cable, so the problem is somewhere in mb. Reboot fixes the issue until next time it happens.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Biliogadafr Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2017 at 5:39pm
My PSU is Corsair RM750 which is not the cheapest and worked fine for several years in my previous system with phenom II x6 1075T. Whith upgrade to ryzen I replaced only motherboard, cpu and memory (and CPU cooler).
And also I noticed that scenario with USB audio through KVM works with lower 4 usb 3.0 ports. With 2 ports at the top (near PS/2) I hear clicks (but no clicks if I connect usb headset directly to upper ports and not through KVM). However those 4 usb ports at the bottom are still not good enough for VR, but this is solved with pci-e to usb3.1 expansion card (mentioned before) which I inserted into PCI-e x4 slot (the one without metal shield). And looks like my scarlet 2i2 works fine with any of the ports (it only may have problem after reboot, but this happened also on the old system, so looks like this is the problem of the audio interface itself). So now everything works more or less OK. I still want to try to use Leap Motion(another bandwidth hungry device) with Oculus Rift, but a little bit later.


Edited by Biliogadafr - 26 May 2017 at 5:40pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote TooQik Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2017 at 11:59am
I'm thinking this could potentially be a PSU power supply issue rather than a motherboard/driver problem.

USB 3.1 is controlled through the CPU with Ryzen, so I suspect its power delivery is also coming from the same 12V supply that supplies the CPU, someone please correct me if I'm wrong.

The USB 3.0 and 2.0 ports would be getting power from the 5V supply on the power supply instead. If you've got a lower end or iffy power supply then this could potentially be the root of the problem, especially if you're loading up the USB 3.0 and 2.0 ports with multiple devices, or doing long cable runs where you'll also experience extra voltage drop across the cable.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ivan_83 Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2017 at 8:34am
http://www.oldi.ru/upload/resaiz_images_catalog/big/110/198051/0208950_2.jpg
and TP-Link UH720

No, shield on 10m cable prevent radio receiving :)
But some times then old refrigerator starts compressor I lose usb connection for half second.

clik-clik-clik - looks like buffer overrun in sound card, or may be some usb packets lost/corrupt. clik does not happen at random interval, it happen mostly with constant intervals.

Also I use 10m HDMI cable, so my computer in next door room where more clean (no peoples with dust) and it can speed up fans without annoying me and my family. win-win.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2017 at 6:50am
10 meter? Dang!

That's almost 33 foot.


And a hub too?




hehehe Does it pick up AM/FM radio signals?? That clik clic you hear may be a bad spark plug wire on the neighbors car  TongueTongue



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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ivan_83 Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2017 at 3:21am
Same issue.
But I have Asus USB2.0 audio card that clik-clic-clik sound noise.
USB3.1 - OK, all USB3.0 - fail.
But I always think that it happen because I use 10 meters cable with redriver (hub) and no report about it.

Also I try to use ST-Lab  USB 3.0 controller U-780.
And it work only in PCI-Ex16 with metal shield, in all other PCI-E ports it conflict with some onboard USB 3.0 controller and they both fail to initialize on OS boot.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote twf85 Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2017 at 2:24am
Please update us if the situation changes. I am very curious to see how your expansion card works long-term.

I had an old expansion card with two USB3 ports out the back, and a USB3 header internally that I used for my front-panel ports. I started experiencing boot/stability issues, so I disconnected the header to troubleshoot. No more problems, but now I can't use the front panel USB/SD ports.

I'm curious because I'm wondering if the Leap is what is causing my ports to fail or become unstable, or if it has something to do with ASRock boards. Like I said before, on multiple ASRock boards, I have run into trouble with USB3 headers.

I've been helping a member of the forum (thread here), and his problems have disappeared since he disconnected some of his USB devices. We're now trying to figure out whether the issue is with the devices he has, the ports on the board, or the header connections.

If there is an issue with ASRock boards and USB ports/headers, I think they need to be made aware of it.


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