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A320M Pro 4 no post after reboot
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flv View Drop Down
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    Posted: 11 Aug 2018 at 4:31pm
I noticed one thing. ShockedShocked

If I remove from the motherboard the power battery 2032 for some minutes and put it back the PC work correctly for one day without any freeze and with 8GB of memory in W10 task manager.

After this, the day after, the PC freeze and if start after some tentative, it goes slowly and W10 task manager tell me that there are 8GB of memory and 3,97GB used! Confused

If I remove the battery again, the PC will return to work!

It is like there is a firmware bug that corrupt the settings during normal operation. 

Someone who still has the A320M Pro4 can confirm me this behavior?

If this is true the Asrock Support Team it's really incompetent! Unhappy
It is not possible that they do not resolve this bug.
Non รจ possibile che non risolvono questo bug.It is not possible that they do not resolve this bug.
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Edited by flv - 11 Aug 2018 at 4:32pm
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Points: 13 		Post Options Post Options   Thanks (0) Thanks(0)   Quote flv Quote  Post ReplyReply Direct Link To This Post Posted: 10 Aug 2018 at 5:46am
Originally posted by mjinglis mjinglis wrote:

Sure its an AB350M

Gigabyte produces some different GA-AB350M models. Is it a Gigabyte ga-ab350 m-gaming 3?

Quote
3 months now and still 100% stable, no other changes than the motherboard.

Is there a chance to fix the Askrock problems? I have bought it from a reseller that was closed from fiscal police (judicial seizure).
Asrock oficial representative don't answer. There is not oficial warranty. Confused
Il rappresentante asrock ufficiale non risponde.Asrock oficial representative don't answer.
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Sure its an AB350M,
3 months now and still 100% stable, no other changes than the motherboard.
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Points: 13 		Post Options Post Options   Thanks (0) Thanks(0)   Quote flv Quote  Post ReplyReply Direct Link To This Post Posted: 10 Aug 2018 at 4:20am
Hi mjinglis,
I have a A320 pro4 with the same random problems.  Ouch

W10 in task manager show 8GB of memory, 3,97GB usable. Not all the times, sometimes W10 show 8GB usable.

Which Gigabyte model have you bought?
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Points: 23 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mjinglis Quote  Post ReplyReply Direct Link To This Post Posted: 29 Apr 2018 at 5:21pm
Just to close of this topic, i gave up, after two A320M Pro4's both with the same problem i bought a gigabyte motherboard.

3 days now 100% stable, not had any issues at all.

There is a fundamental problem with the A320M i have no idea what it is but i would advise everyone not to buy it or if you have return it and get another motherboard if you are having random problems. 
Its taken me months and cost hundreds in replacement parts trying to diagnose the problem, but the only thing it could have been by the end of it was the motherboard and i went through 2 of them. The fact the gigabyte one worked out of the box with no issues implies its nothing to do with AMD's code as well as both motherboards are running the same AGESA version.

Thanks for all the help guys, it was much appreciated.
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Points: 23 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mjinglis Quote  Post ReplyReply Direct Link To This Post Posted: 25 Apr 2018 at 1:56am
I take it back, crashing all the time again
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Interestingly i've had a chance to play around a bit more, 

Im now running 4.51 Bios, i've got it running (it crashed previously after 10mins) by disabling DDR4 Gear Down mode and turning Power Supply Idle Control to Typical.

Its still crashing after long periods of inactivity, but its lasting longer now than it was, currently trying my memory underclocked to 1866 (instead of 2400) to see how that gets on.


Edited by mjinglis - 24 Apr 2018 at 10:01pm
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Points: 269 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cristy6100 Quote  Post ReplyReply Direct Link To This Post Posted: 24 Apr 2018 at 4:42am
Well my experience with warranties here in Europe is better because I return it to the retailer/supplier for warranty, and here ASRock has 3 years warranty, same does Asus, I for one had bad experience with the last 7 out of 9 Asus boards, but none of the ASRock ones have failed me or my clients yet, the part where its buggy I can confirm but its odd because all other ASRock boards I had were Rock Solid even AMD ones, so I will give the benefit of the doubt to ASRock and blame AMD for a rushed platform but if all bugs are resolved its fine with me, better late than never. I too expected more from Ryzen when I build this system to replace my trusty FX9370 AM3+ system that had a Crosshair V Formula-Z (that was one of the 2 Asus from that worked behaved lovely with no bugs at all, it was rock solid, not even a crash in 2+ years) so when I bought the top end AM4 ITX board available I expected more from it, I still cant play CS GO without throttling and many other usability bugs, but at least no hard crashes.

You can read here my experience with the Fatality X370 ITX/ac:

http://forum.asrock.com/forum_posts.asp?TID=8075&KW=&title=fatality-x370-itx-ac-bios-l451-very-buggy

and here:

http://forum.asrock.com/forum_posts.asp?TID=8166&KW=&title=yet-another-uefi-bug-with-ab350-x370-itx-ac

here also:

http://forum.asrock.com/forum_posts.asp?TID=8184&KW=&title=warning-to-users-with-older-video-cards

And lastly:

http://forum.asrock.com/forum_posts.asp?TID=8254&KW=&title=loud-pop-from-left-channel-when-poweron-reboot

None of these bugs were fixed yet, I am putting all my hope in the next UEFI update


Edited by cristy6100 - 24 Apr 2018 at 4:45am
Main Rig: AMD Ryzen 2400G | ASRock Fatality X370 ITX/ac UEFI 4.90 | Corsair LPX DDR4 2400@3200 1.35V | Corsair RM650i PSU | CM ML120L AiO Cooler
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Yeap every time im doing a clean install of windows 10 and allowing it to update fully, thankfully windows 10 installs quickly...

Normally i would suspect the OS however Windows knows nothing about what caused the shutdown, the only event logs show it healthy, then starting from an unexpected shutdown, which implies hardware.

My next option was to downspeed the ram...

Im just perplexed how it can all be so unreliable, i thought the Ryzen was supposed to be the best, it just seems buggy to me, kinda regretting not going for an Intel now.


Problem with replacing the motherboard is its taken this long to diagnose it amazon will only ever replace it, ASRock are not interested at all and just say return to the vendor, their support is awful. However if it is yet another motherboard problem i will not be getting another ASRock one, mainly because of their support.


Edited by mjinglis - 24 Apr 2018 at 3:52am
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Points: 269 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cristy6100 Quote  Post ReplyReply Direct Link To This Post Posted: 24 Apr 2018 at 3:00am
No need, for an UEFI upgrade, the Corsair PSU should have no problems whatsoever and most certain supports Ryzen CPU idle states. All that your tried has narrowed it down to the motherboard itself, being that its the 2nd one you try, it seems to me that the problem lies with the motherboard itself or the UEFI, I suggest waiting for the new UEFI's based on AGESA 1.0.0.2a that should be released in the coming weeks, after that upgrade the UEFI using a clean FAT32 USB stick from UEFI, before upgrading make sure to reset UEFI to defaults. 
If that does not solve your problem, you should return the motherboard and exchange it for another one if possible
As Xaltar said Windows 10 Creators Update needs to be fully updated for the 2xxx series to work corectly with it, as an example with the system from my Sig, after clean install of Creators Update, Edge would freeze randomly and all sorts of odd behaviours would occur, but I usually always update after install, only one time I did not and notice this. I implied that you already updated after install also


Edited by cristy6100 - 24 Apr 2018 at 3:07am
Main Rig: AMD Ryzen 2400G | ASRock Fatality X370 ITX/ac UEFI 4.90 | Corsair LPX DDR4 2400@3200 1.35V | Corsair RM650i PSU | CM ML120L AiO Cooler
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