Computer shuts down randomly.

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   Dear Atheist,

Greetings, this is ASRock TSD.

For this case, we would like to provide following technical suggestions for verifying:

1. Please refer to the user manual to clear CMOS. (page 28)
http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20AB350%20Gaming-ITXac.pdf

2. Please download and re-install all drivers from the following link.
http://www.asrock.com/mb/AMD/Fatal1ty%20AB350%20Gaming-ITXac/index.asp#Download
(Note: Please remove previous drivers first.)

3. Please only install one stick memory for checking. Also try another memory with the same step.

4. Please do not connect unnecessary devices such as USB devices, ODD, and so on.
Make sure system could boot into OS with the simplest configuration, and check if system still get this symptom.
    If not, please install other devices back to the system one by one to check which devices cause the problem.

5. If possible, please boot into another HDD with clean OS to verify.

Thanks!

All the best,
ASRock TSD

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ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: Computer shuts down randomly. Posted: 04 Sep 2018 at 1:58pm
	Dear Atheist, Greetings, this is ASRock TSD. For this case, we would like to provide following technical suggestions for verifying: 1. Please refer to the user manual to clear CMOS. (page 28) http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20AB350%20Gaming-ITXac.pdf 2. Please download and re-install all drivers from the following link. http://www.asrock.com/mb/AMD/Fatal1ty%20AB350%20Gaming-ITXac/index.asp#Download (Note: Please remove previous drivers first.) 3. Please only install one stick memory for checking. Also try another memory with the same step. 4. Please do not connect unnecessary devices such as USB devices, ODD, and so on. Make sure system could boot into OS with the simplest configuration, and check if system still get this symptom. If not, please install other devices back to the system one by one to check which devices cause the problem. 5. If possible, please boot into another HDD with clean OS to verify. Thanks! All the best, ASRock TSD

kerberos_20 Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Dec 2017 Location: czech republic Status: Offline Points: 3687	Post Options Post Reply Quote kerberos_20 Report Post Thanks(0) Quote Reply Posted: 04 Sep 2018 at 12:04pm
	cant be ram, shutdown is either coming from your PSU or from overheating
	userbenchmark

Atheist Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 16	Post Options Post Reply Quote Atheist Report Post Thanks(0) Quote Reply Posted: 04 Sep 2018 at 11:44am
	Hi. When playing game will turn off computer randomly. Is that RAM (CT8G4DFS824A) not supported in AB350 Gaming-ITX/ac? So the computer shuts down due to my RAM ?