X370 taichi USB external HDD 3.0 problem

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   Same problem here with my X470 Taichi + Orico USB3.0 external hard drive dock, the other one USB3.1 gen 2 (Century) works fine. However both drives work perfectly under Linux, or under Windows 10 with a virtualbox guest + USB filter.

Not sure if it's a sole BIOS problem, but in my case I've narrowed down the problem to something to do with UASP. If I force downgrading the drive to use usb mass storage instead of UASP mode, the hard drive will work. It's annoying because the external drive works with all other PCs.

Edited by akirabbq - 04 Oct 2018 at 12:35pm

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akirabbq Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jun 2018 Status: Offline Points: 22	Post Options Post Reply Quote akirabbq Report Post Thanks(0) Quote Reply Topic: X370 taichi USB external HDD 3.0 problem Posted: 04 Oct 2018 at 12:33pm
	Same problem here with my X470 Taichi + Orico USB3.0 external hard drive dock, the other one USB3.1 gen 2 (Century) works fine. However both drives work perfectly under Linux, or under Windows 10 with a virtualbox guest + USB filter. Not sure if it's a sole BIOS problem, but in my case I've narrowed down the problem to something to do with UASP. If I force downgrading the drive to use usb mass storage instead of UASP mode, the hard drive will work. It's annoying because the external drive works with all other PCs. Edited by akirabbq - 04 Oct 2018 at 12:35pm

xhue Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 17 Aug 2018 Status: Offline Points: 634	Post Options Post Reply Quote xhue Report Post Thanks(0) Quote Reply Posted: 04 Oct 2018 at 2:07am
	Same is happening with my X370 Taichi. I'm on the latest L4.81 beta BIOS. Win 10 RS4 and the latest AMD chipset drivers. I'm using a Sabrent USB3.0 UASP w/ WD Red HDD. No matter which USB port on the back I choose, I always get these lock-ups. I don't have front USB ports to test but a few other laptops are not experiencing this.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 03 Oct 2018 at 3:25pm
	Dear kesy, Greetings, this is ASRock TSD. According to your question, we provide some suggestions for verifying: 1. Please refer to user manual page.26 to clear CMOS. http://asrock.pc.cdn.bitgravity.com/Manual/X370%20Taichi.pdf 2. Under BIOS setup, please enable/disable CSM support under Boot tab by turns to verify. 3. Please make sure the I/O cover is well contacted with the chassis. 4. If possible, please install the HDD BOX to another system to verify. 5. If possible, please install another USB device to verify if the symptom only happening with some of specific devices. Thanks! All the best, ASRock TSD

kesy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 13	Post Options Post Reply Quote kesy Report Post Thanks(0) Quote Reply Posted: 03 Oct 2018 at 2:26pm
	Hello, I've a problem with external USB HDD box. When plug in USB hdd box get freeze and the hdd aren't recognized. But removed the hdd windows 10 64 return to work properly. Please help, tks.