ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - [SOLVED] Skylake build randomly freezes/hangs
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

[SOLVED] Skylake build randomly freezes/hangs
 Post Reply Post Reply Page  12>
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
Coolshark View Drop Down
Newbie
Newbie


Joined: 01 Feb 2016
Status: Offline
Points: 25 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Coolshark Quote  Post ReplyReply Direct Link To This Post Topic: [SOLVED] Skylake build randomly freezes/hangs
    Posted: 28 Feb 2016 at 11:52pm
Hello everyone,

As soon as I resume my system from Idle state, if I do run any program, game or file from my secondary SSD it goes 100% disk usage and system totally hangs.

Windows event log viewer shows the following:
Storahci, ID 129, Reset to device, \Device\RaidPort0, was issued
ID 51, An error was detected on device \Device\Harddisk2\D during a paging operation (where Harddisk2 is my games ssd)

System (OC 4.5Ghz @1,360Vcore, XMP1 3000Mhz):
Intel Core i5 6600K
Asrock Z170 Extreme4
2x8Gb Corsair Vengeance LPX 3000Mhz
Samsung 850EVO (os)
Crucial M500 (games)
1Tb WD Red (storage)
Gigabyte GTX 970 G1 Gaming
EVGA Supernova GS 550W

WORKAROUND: (source)
By enabling "Adaptive" for HIPM and DIPM  in advanced power states I've been able to fix the issue, this wasn't a solution but a workaround because in this condition my hard drives won't go low power consuption anymore, and I don't want it for a long-term system.

SOLUTION: (source)
I've been able to fix this issue by setting "Hot-Plug" in Bios for all my SSD & HDD (Asrock Z170 Extreme4). This seems to be related to Windows10 and the new ACHI technology, hope it helps!


Edited by Coolshark - 02 Mar 2016 at 5:08pm
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Online
Points: 25073 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 29 Feb 2016 at 12:38am
From accounts here on the forums the best BIOS version for your board would be 2.40. BIOS versions before and after seem to be problematic on some configurations. Try 2.40 and see if that resolves your issues.
Back to Top
Coolshark View Drop Down
Newbie
Newbie


Joined: 01 Feb 2016
Status: Offline
Points: 25 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Coolshark Quote  Post ReplyReply Direct Link To This Post Posted: 29 Feb 2016 at 7:01pm
Hello Xaltar,

I've updated to bios P2.40 but problem still here.
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Online
Points: 25073 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 29 Feb 2016 at 7:17pm
Looking at the thread you linked on Toms as well as posts here on the ASRock forums it seems this is a very common issue. I have seen it mentioned that increasing the VCCIO to about 1.1 and VCCSA to about 1.15 seems to help in some cases. It may be worth giving it a try. 

You can also try turning off XMP and running your RAM at 2133 to check for improved stability. From my reading on the subject it seems that the issue is coming from RAM and XMP in most cases.

I don't have a Z170 board to test with and my H170 does not allow for RAM speeds greater than 2133 so I have not run into any issues like this on my system.  
Back to Top
Coolshark View Drop Down
Newbie
Newbie


Joined: 01 Feb 2016
Status: Offline
Points: 25 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Coolshark Quote  Post ReplyReply Direct Link To This Post Posted: 29 Feb 2016 at 7:30pm
Hello Xaltar,

seems like my problem isn't a proper hard lock. The system seems to work pretty fine, I can run as many stress test as I want, Prime95, Unigine Heaven, x264 stress test, RealBench, MemTest and many others, everything works just fine!

The problem happens totally random, may happen in game, may happen while watching a youtube video, but it's not a black screen or an hard lock, it's a deep stutter/hang I can solve only by rebooting/hard rebooting the system (and in this case system took 2 minutes to reboot). Also seems like the issue happens only after running games from my games ssd.


Edited by Coolshark - 29 Feb 2016 at 7:40pm
Back to Top
peroni View Drop Down
Newbie
Newbie


Joined: 27 Dec 2015
Status: Offline
Points: 65 		Post Options Post Options   Thanks (0) Thanks(0)   Quote peroni Quote  Post ReplyReply Direct Link To This Post Posted: 01 Mar 2016 at 5:32pm
I have a very similar system and I have never experienced this stutter behaviour.

My computer has been used heavily for work everyday for the last 40 days and I occasionally play games too, just finished far cry.

We have the same memory, I could share my exact ram timings and voltages if it could help.
Z170 PRO4
i5 6600
2x8GB Corsair DDR3000
SSD 950 Pro (OS) 850 Evo (data)
GTX 960 4GB
2x LCD
Back to Top
Coolshark View Drop Down
Newbie
Newbie


Joined: 01 Feb 2016
Status: Offline
Points: 25 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Coolshark Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2016 at 1:14am
Originally posted by peroni peroni wrote:

I have a very similar system and I have never experienced this stutter behaviour.

My computer has been used heavily for work everyday for the last 40 days and I occasionally play games too, just finished far cry.

We have the same memory, I could share my exact ram timings and voltages if it could help.

Hello Peroni, I just figured out the problem: I had to set "Hot-Plug" for all my Hard Drives and SSD in Bios, this fixed my issue! Smile
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Online
Points: 25073 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2016 at 1:26am
That is very interesting. Thanks for posting what fixed the problem for you, hopefully it will help others experiencing similar issues.
Back to Top
peroni View Drop Down
Newbie
Newbie


Joined: 27 Dec 2015
Status: Offline
Points: 65 		Post Options Post Options   Thanks (0) Thanks(0)   Quote peroni Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2016 at 5:09am
Interesting, how did you come across the solution?
Z170 PRO4
i5 6600
2x8GB Corsair DDR3000
SSD 950 Pro (OS) 850 Evo (data)
GTX 960 4GB
2x LCD
Back to Top
parsec View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 04 May 2015
Location: USA
Status: Offline
Points: 4996 		Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2016 at 3:19pm
Originally posted by Coolshark Coolshark wrote:

Hello everyone,

I'm facing an uncommon problem: after resuming my system from an Idle state, my games ssd drive (D:) goes 100% load as soon as I run a game or just open a file from this drive.

System (OC 4.5Ghz @1,360Vcore, XMP1 3000Mhz):
Intel Core i5 6600K
Asrock Z170 Extreme4
2x8Gb Corsair Vengeance LPX 3000Mhz
Samsung 850EVO (os)
Crucial M500 (games)
1Tb WD Red (storage)
Gigabyte GTX 970 G1 Gaming
EVGA Supernova GS 550W

SOLUTION:
Set "Hot-Plug" in Bios for all SSD and HDD.


The solution is curious, but glad it works for you.

When you say "... after resuming my system from an Idle state...", do you mean coming out of Windows Sleep mode? Or Hibernate?

Did you have SATA Aggressive Link Power Management Enabled in the UEFI, Storage Configuration screen?

Do you know what process(es) go(es) to 100% after the resume? Or is it just the drive's IO that goes to 100%? I have seen what you have described very rarely after waking from Sleep. That could be a Link State power management issue.

Wake from Sleep bugs can be very strange. I had a PSU and video card combination that caused the video card to not be functional within a time period that Windows 7 deemed appropriate. The video card would then never start although its fan was running, as if Windows then did not allow it to start.
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.051 seconds.