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Loose Heat Sink?

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Hydrad View Drop Down
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    Posted: 02 Mar 2016 at 11:33am
I just received my Extreme 7+ motherboard.  I opened up the motherboard box and there is a large copper plate, that looks like a heat sink,  that is under the black plastic piece that has the name ASROCK on it.  The copper plate is loose and is just slides back and forth.  Is this the way its supposed to be, or has the copper plate broken loose?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2016 at 2:06pm
If anything is loose return the board, it has obviously been mishandled during shipping. Never take a chance on a new product.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2016 at 3:44pm
That sounds like the Z170 chipset heatsink assembly has fallen apart for some reason.

As said above, return that board, it is damaged or defective from the factory.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hydrad Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2016 at 3:47pm
Thanks.
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