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BSODs Z170 Pro4S

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Pandahugs View Drop Down
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    Posted: 07 Oct 2016 at 2:51am
Hello! I have just recently been getting BSOD spammage. So far, this only happens during gaming, such as, WoW, D3, FFXIV, and BDO.   BSOD appears randomly and does not have a pattern except for the stop code: Memory_Management. This will either be the first BSOD error stop code, or the second (the second time is usually right after the first BSOD and the pc will restart and boot up to the main screen, then crash with BSOD after 1-5 min or more it is just random. I will list my current build, then all the things I have done to try to "fix" this issue.

By the way, this has only been happening since 2 weeks ago. The parts were all purchased on December 22, 2015 and assembled and fully functioning a couple days after the parts arrived.

My current build:
Asrock Z710 Pro4S LGA 1151
Intel core i5-6500 3.20Ghz LGA 1151
Corsair Vengeance DDR4 x2 (8Gb each) (I can't remember the Mhz)
Samsung 850 EVO 250Gb SSD
Nvidia GTX960 FTW 4Gb

What I've Done:
1. First off, I thought it was the RAM giving issues because of "Memory_Management". So, I bought spanking brand new RAM, Corsair Vengeance DDR4 x2 (8Gb each), and it Failed - BSOD. So I put back the old RAM.

2. I restored windows 10, hoping this would fix it. Nope. BSOD again. Then, I cloned the first SSD to another SSD, and it failed - BSOD.

3. I reinstalled Win 8.1 pro onto another SSD ( because you know maybe it's Win10 ). Nope still crashed with these BSOD error codes (after the first one happened and rebooted, the second BSOD occured, then the third sequentially until I forced power off my syste. )
  • ntfs_file_system
  • memory_management
  • kernal_security_check_failure

4. I ran Windows Diagnostic Tools to check the RAM (this is the old RAM. I put it back and returned the newly bought RAM) Tested with different configurations.

  • RAM1 on slot 1 & RAM2 on slot 3 - pass
  • RAM1 on slot 1 & RAM2 on slot 2 - pass
  • RAM1 on slot 1 (only 1 stick) - pass
  • RAM2 on slot 1 (only 1 stick) - pass

So, I conclude that it's not the RAM. I ran WoW again, and it took a while for it to crash with BSOD. These are the errors:

  • system_service_exception (cl.dll)
  • memory_management

5. I ran the built in Verifier, and it passed. So, I try to play WoW again. Crashed wtih BSOD
These are the errors:

  • mrxsmb.sys
  • system_thread_not_handled
  • memory_management

6. I downloaded and installed Windows Updates of 234. After this was completed, I tried to play WoW again. Yes... crashed once again with BSOD.
This is the error:

  • special_pool_detected_memory_corruption

7. I noticed that there are unknown drivers in the drivers manager tab (about 5-6). I installed the appropriate Intel Chipset v10.xx.xx (i can't remember off the top of my head). It was working fine for a while until it crashed with BSOD again.
This is the error:

  • critical_structure_corruption (ntfs.sys)

8. I uninstalled some programs - this didn't help at all. still got a BSOD error:

  • memory_management

9. I took out my GPU & and unused SATA cable that was plugged into the motherboard. I ran WoW on the lowest possible settings using the onboard graphics card with a whopping ~10fps for 2 hours. After 2 hours, it crashed with a BSOD error:

  • memory_management

I also swapped my GPU with my husband's GPU, and it still gave me the same result - BSOD memory management.

I reinserted my GPU and made sure again that I am up to date with my graphics drivers, and ran WoW again with the lowest settings, and got BSOD error after 30-45 min.

  • page_fault_in_nonpaged_area

I think it's not my GPU, RAM, SSD, OS, or online games I am playing. But it so happens these BSOD errors occur only when I'm playing any graphic intensive MMO. (it's not the graphics card, because my husband tested it on his Razor Core, and it works perfectly fine.)

If there's something I have missed, or you have an idea for me to try, please let me know! I'm only human XD I've never came across any BSODs until now, and they are horrible D: And I apologize for my long post, but I felt it was necessary :X

Thank you all in advance!

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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 07 Oct 2016 at 3:20am
Most of those look like data corruption issues. Just out of curiosity, when you tried different SSDs, did you use the same cable? If so then try replacing the cable and using a different SATA power connector off the PSU.

A few quick questions:

What BIOS version are you running?

Have you tried clearing CMOS?



It also may be worth trying setting CStates to "Auto"
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Pandahugs Quote  Post ReplyReply Direct Link To This Post Posted: 08 Oct 2016 at 12:01am
No, I haven't tried replacing the cable. I'm not sure how to check my BIOS version, and no I haven't tried clearing the CMOS.

I will try all these tonight since I will have time to do so. And I'll post an update of my results.

Thank you, Xaltar
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Pandahugs Quote  Post ReplyReply Direct Link To This Post Posted: 09 Oct 2016 at 12:49pm
@Xaltar

I have resetted the CMOS, and it still crashed.
I'm not sure how to see the BIOS version, but when I open my UEFI, it says the version is 1.80

I also replaced the PSU, but that crashed as well.

All the recent BSOD crash error stop code is Memory_Management

I also rearranged the orientation of the PSU and Motherboard for less heat and better airflow.
Still crashing ONLY when I play online video games.

I'm thinking it's the Motherboard now, but I don't have any proof to accuse it. However, he is the only one left that I haven't touched. Anyway to test if the motherboard is the culprit of the BSODs?

Thank you in advance!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 09 Oct 2016 at 2:42pm
Do you also get a windows error "display driver has stopped responding and been recovered"?

Before you do anything else I would google Display Driver Uninstaller (DDU) and follow the instructions to fully remove your display drivers then download and install the latest ones for your graphics card. It is best to run DDU in safe mode.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Pandahugs Quote  Post ReplyReply Direct Link To This Post Posted: 09 Oct 2016 at 10:04pm
Occasionally I do get that windows error from Nvidia. I think about 4 times of all the total BSOD's I have received. Let me try that right now. Thank you again!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Pandahugs Quote  Post ReplyReply Direct Link To This Post Posted: 09 Oct 2016 at 11:11pm
@Xaltar
I ran the DDU, and I still got the BSOD - Memory Management. I also, reinstalled all the drivers that came with this motherboard just for the heck of it, and it crashed with a BSOD but the error stop code was different; it was IRQL_NOT_LESS_OR_EQUAL.
So, I reinstalled the latest drivers to put it back at the same current state with BSOD - memory management.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 12:31am
In your UEFI (BIOS), got to Advanced -> CPU configuration and set "Package C State Support" to "Auto". If that does not resolve the issue or is already set then post back. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Pandahugs Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 7:25am
I didn't try that yet, but I switch the motherboards, and it's working just fine now. No BSODs for about an hour and a half. Though, I'm not sure what part of the motherboard is causing the BSOD's because the CPU test passed, RAM test passed, and PSU test passed as well.

But I'm going to try putting back the old motherboard and try your suggestion.

The new motherboard is a Asrock Extreme 7.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Pandahugs Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 8:35am
Okay, so I have good news! I have found the cause of the crashes. It is the motherboard's PCIE1 slot! It always crashes to BSOD, but I placed the GPU onto the other PCIE slot 4, and so far no BSODs or errors. :D

So far so good, running WoW for about 1 hour now :)!
It's so crazy how troubleshooting this can take so long XD
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