E3C226D2I Will Not Restart

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   I have a E3C226D2I motherboard with an Intel Xeon E3-1220 v3 processor.  It has 16GB of ECC RAM (Crucial).  There are three drives in the server -1X Samsung 840 EVO 250GB SSN for the OS and 2X HGST Deskstar NAS 4TB for storage.  The BIOS is AMI P2.00.  The motherboard is mounted in a Fractal Design Node 304 case.  The OS is Windows Server Essentials 2012R2.  
When I restart the OS with the restart command, the machine shuts down.  It does not restart.  At which point, it becomes necessary to depress the physical start button on the server to start it back up.  No information about this event can be found the the server logs.

Please help in identifying a solution to resolve this issue.

Thanks,

jcriswell

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jcriswell Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 22 Nov 2015 Location: Dallas, TX Status: Offline Points: 14	Post Options Post Reply Quote jcriswell Report Post Thanks(0) Quote Reply Topic: E3C226D2I Will Not Restart Posted: 18 Jul 2017 at 11:47pm
	I have a E3C226D2I motherboard with an Intel Xeon E3-1220 v3 processor. It has 16GB of ECC RAM (Crucial). There are three drives in the server -1X Samsung 840 EVO 250GB SSN for the OS and 2X HGST Deskstar NAS 4TB for storage. The BIOS is AMI P2.00. The motherboard is mounted in a Fractal Design Node 304 case. The OS is Windows Server Essentials 2012R2. When I restart the OS with the restart command, the machine shuts down. It does not restart. At which point, it becomes necessary to depress the physical start button on the server to start it back up. No information about this event can be found the the server logs. Please help in identifying a solution to resolve this issue. Thanks, jcriswell

jcriswell Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 22 Nov 2015 Location: Dallas, TX Status: Offline Points: 14	Post Options Post Reply Quote jcriswell Report Post Thanks(0) Quote Reply Posted: 24 Jul 2017 at 7:58am
	SOLVED I thought about this problem and came up with an idea. My idea was to upgrade the BIOS. The BIOS version that came with the motherboard when I purchased it (2015) was 2.10. The latest version is 3.30. I downloaded the Windows application to flash the BIOS. That failed. I downloaded the instant flash version and ran it from a USB flash drive. This did not go well. It appeared to install. There were a couple of progress bars. When they finished, the screen went black. I left it that way for about twenty minutes because there are warnings everywhere to not turn off the computer while this process is running. After twenty minutes, I felt I had given it more than enough time to succeed or not. I gave in and decided it failed. I turned the computer off. Then I clicked the start button and the motherboard would not post. I even pulled the motherboard and tried to get it to post using the bread board technique. Could not get it to post. I opened a ticket with ASRock and William Lee responded almost immediately. He asked me only one question, "Would like you me to send you a pre-flashed BIOS eprom?". I obviously said yes. It arrived yesterday and I installed it in the motherboard still in its bread board condition. It posted right away. I was so relieved. I put everything back together and tested running the OS (Windows Server 2012 R2). I clicked the restart button and kept my fingers crossed. The computer shutdown and then like a Phoenix arising from the ashes, it restarted. I realize this problem is not often encountered. I am sure that explains why I received no replies to my original post. This might work for someone else in the future. My only advice is to be careful about flashing the BIOS. It's tricky and it's easy to corrupt it. I would like to recognize William Lee at ASRock tech support. He has a tough job. Yet, he keeps a pleasant disposition and tries to give everyone the best support possible. I am grateful to him for helping me with this particular problem.