H97M Pro4 and TPM

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   Hi,
I submitted a technical support request on July 8 with the ASRock website, but have not received a response.

I bought the ASRock HA-TPM2-S Nuvoton NPCT650/TCG Compliance TPM Module from aerocooler on ebay. I installed the TPM module in my ASRock H97M Pro4 motherboard with bios v 2.10 (the latest).

In the UEFI setup, under Advanced\Trusted Computing, I have enabled:
Auto Detect Security Device
Security Device Support

but the Current Status Information is Support Turned Off remains.

When I run tpm.msc, Windows says that the Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS.

Any thoughts or suggestions would be appreciated.

Thanks,
fillalph

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fillalph Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jul 2017 Status: Offline Points: 7	Post Options Post Reply Quote fillalph Report Post Thanks(0) Quote Reply Topic: H97M Pro4 and TPM Posted: 30 Jul 2017 at 2:33am
	Hi, I submitted a technical support request on July 8 with the ASRock website, but have not received a response. I bought the ASRock HA-TPM2-S Nuvoton NPCT650/TCG Compliance TPM Module from aerocooler on ebay. I installed the TPM module in my ASRock H97M Pro4 motherboard with bios v 2.10 (the latest). In the UEFI setup, under Advanced\Trusted Computing, I have enabled: Auto Detect Security Device Security Device Support but the Current Status Information is Support Turned Off remains. When I run tpm.msc, Windows says that the Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS. Any thoughts or suggestions would be appreciated. Thanks, fillalph

parsec Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996	Post Options Post Reply Quote parsec Report Post Thanks(0) Quote Reply Posted: 30 Jul 2017 at 10:23am
	What version of Windows are you using? Do you have BitLocker enabled? Did you try connecting the TPM module again? When you submitted a support request with ASRock, did you receive an automated email response that your request was received?


fillalph Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jul 2017 Status: Offline Points: 7	Post Options Post Reply Quote fillalph Report Post Thanks(0) Quote Reply Posted: 30 Jul 2017 at 9:52pm
	Thanks for the reply parsec. I am running Windows 10 Pro. If I go to enable BitLocker, I need to do so with a TPM. When I disconnect the TPM module, in the UEFI, the Trusted Computing option in Advanced disappears. It is only an available menu with the module installed. It must mean that the motherboard is seeing something. I did receive the automated email response from ASRock after I submitted my issue.

fillalph Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jul 2017 Status: Offline Points: 7	Post Options Post Reply Quote fillalph Report Post Thanks(0) Quote Reply Posted: 04 Aug 2017 at 8:54am
	Any thoughts? Has anyone successfully used a TPM with the H97M motherboard?

parsec Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996	Post Options Post Reply Quote parsec Report Post Thanks(0) Quote Reply Posted: 04 Aug 2017 at 10:26am
	Sorry, but I've never used this TPM module, so just doing the best I can. I don't see a driver listed for download on the ASRock website page for the TPM modules. A different manufacture's TPM module had a driver disk included with the TPM device. Nothing like that came with your TPM module? Or a user manual? Do you see an entry anywhere in Device Manager for the TPM module? It may be shown under Security devices. Check if the TPM device is working normally according to Device Manager, and if a driver is installed. Do you have the Secure Boot option in the UEFI/BIOS enabled? Microsoft requires this for BitLocker to function properly. See this page: https://docs.microsoft.com/en-us/windows/device-security/tpm/tpm-recommendations The Secure Boot option is in the Security screen in the UEFI. You may find that if you enable Secure Boot, that the PC then does not boot. Secure Boot depends upon the CSM option (Boot screen) being disabled. Enabling Secure Boot has disabled CSM automatically in the past in ASRock UEFIs. But when CSM is disabled, that requires a UEFI booting Windows installation, or it has in the past. That is the cause of the failure to boot, if it occurs. Please check the Device Manager entry for the TPM device, and if it is fine, then try to enable Secure Boot in the UEFI. If the PC no longer boots, set Secure Boot to disabled. Let us know what happens and we can try to move on from there.


ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8727	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 11 Aug 2017 at 7:03pm
	Dear fillalph, Thank you for choosing ASRock. Regarding your case, H97M Pro4 support TMP1.2, we have released special BIOS to support TPM2.0, Please download the BIOS from below link and update BIOS by instant flash. https://mega.nz/#!k1IChbrS!hPs4FcRD441qG0imGsG2r8oYccktyc75yS1XwN5f4D4 Thank you! Yours truly, ASRock TSD

fillalph Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jul 2017 Status: Offline Points: 7	Post Options Post Reply Quote fillalph Report Post Thanks(0) Quote Reply Posted: 12 Aug 2017 at 12:52pm
	Thank you parsec for your reply. Sorry for my delay. I was on a short holiday. Thank you ASRock TSD. The BIOS below worked and it recognized the TPM module right away. I really appreciate your follow up. Thank you everyone! -fillalph

Bonedaddy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Sep 2017 Status: Offline Points: 1	Post Options Post Reply Quote Bonedaddy Report Post Thanks(0) Quote Reply Posted: 03 Sep 2017 at 8:48pm
	I got the exact same problem with the FM2A68M-DG3+. The TPM Module is version 2, from Asrock itself (funny coincidence...!). Is this a known problem and is there a fix?

fillalph Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jul 2017 Status: Offline Points: 7	Post Options Post Reply Quote fillalph Report Post Thanks(0) Quote Reply Posted: 06 Sep 2017 at 12:16pm
	ASRock released a new BIOS that support the v2 TPM module. Submit a ticket and reference this post. Hopefully they do the same for you :)!

Aquatuner Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Sep 2017 Status: Offline Points: 1	Post Options Post Reply Quote Aquatuner Report Post Thanks(0) Quote Reply Posted: 23 Sep 2017 at 8:28pm
	Hi, could you please do the same to the B85M Pro4? I have the same problem and wasn't able to fix it till now. Thanks a lot