H97M Pro4 and TPM

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   Thanks for the reply parsec.
I am running Windows 10 Pro. 

If I go to enable BitLocker, I need to do so with a TPM. 

When I disconnect the TPM module, in the UEFI, the Trusted Computing option in Advanced disappears. It is only an available menu with the module installed. It must mean that the motherboard is seeing something.

I did receive the automated email response from ASRock after I submitted my issue.

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fillalph Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jul 2017 Status: Offline Points: 7	Post Options Post Reply Quote fillalph Report Post Thanks(0) Quote Reply Posted: 30 Jul 2017 at 9:52pm
	Thanks for the reply parsec. I am running Windows 10 Pro. If I go to enable BitLocker, I need to do so with a TPM. When I disconnect the TPM module, in the UEFI, the Trusted Computing option in Advanced disappears. It is only an available menu with the module installed. It must mean that the motherboard is seeing something. I did receive the automated email response from ASRock after I submitted my issue.

parsec Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996	Post Options Post Reply Quote parsec Report Post Thanks(0) Quote Reply Posted: 30 Jul 2017 at 10:23am
	What version of Windows are you using? Do you have BitLocker enabled? Did you try connecting the TPM module again? When you submitted a support request with ASRock, did you receive an automated email response that your request was received?


fillalph Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jul 2017 Status: Offline Points: 7	Post Options Post Reply Quote fillalph Report Post Thanks(0) Quote Reply Posted: 30 Jul 2017 at 2:33am
	Hi, I submitted a technical support request on July 8 with the ASRock website, but have not received a response. I bought the ASRock HA-TPM2-S Nuvoton NPCT650/TCG Compliance TPM Module from aerocooler on ebay. I installed the TPM module in my ASRock H97M Pro4 motherboard with bios v 2.10 (the latest). In the UEFI setup, under Advanced\Trusted Computing, I have enabled: Auto Detect Security Device Security Device Support but the Current Status Information is Support Turned Off remains. When I run tpm.msc, Windows says that the Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS. Any thoughts or suggestions would be appreciated. Thanks, fillalph