ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - iGFX E3C236D2I
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

iGFX E3C236D2I
 Post Reply Post Reply Page  123>
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
n0ahg View Drop Down
Newbie
Newbie


Joined: 16 May 2017
Status: Offline
Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote n0ahg Quote  Post ReplyReply Direct Link To This Post Topic: iGFX E3C236D2I
    Posted: 16 May 2017 at 11:28pm
I am upgrading  to a Kaby Lake CPU to take advantage of 10 bit HEVC encode/decode via Quick Sync.  The iGFX option is available and works in BIOS 1.00 but after I flashed BIOS 2.10, to support Kaby Lake, the iGFX option vanished.  For now I have had to roll back to BIOS 1.00.

Does anyone know how to enable the iGFX so I can use Quick Sync on this board with BIOS 2.10?


Edited by n0ahg - 17 May 2017 at 2:29am
Back to Top
failing005 View Drop Down
Newbie
Newbie


Joined: 02 Aug 2017
Location: UK
Status: Offline
Points: 26 		Post Options Post Options   Thanks (0) Thanks(0)   Quote failing005 Quote  Post ReplyReply Direct Link To This Post Posted: 02 Aug 2017 at 10:32pm
I have this problem also -

Unfortunately mine is a new system built around Kaby Lake, so don't have the luxury of downgrading the bios.

Please can someone help - I contacted Asrock support about this but never got a response. This option is in the manual - there's no mention of this being unavailible with a) Kaby Lake b) the latest bios.
Back to Top
parsec View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 04 May 2015
Location: USA
Status: Offline
Points: 4996 		Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 02 Aug 2017 at 10:44pm
Originally posted by failing005 failing005 wrote:

I have this problem also -

Unfortunately mine is a new system built around Kaby Lake, so don't have the luxury of downgrading the bios.

Please can someone help - I contacted Asrock support about this but never got a response. This option is in the manual - there's no mention of this being unavailible with a) Kaby Lake b) the latest bios.


When you contacted ASRock support, did you get an email response that said your support request was received?

I'm asking because we are aware of problems with the the support request process, and the sender's email address. If you did not receive an email response that your request was received, you were a victim of this issue.

Please let us know either way.
Back to Top
failing005 View Drop Down
Newbie
Newbie


Joined: 02 Aug 2017
Location: UK
Status: Offline
Points: 26 		Post Options Post Options   Thanks (0) Thanks(0)   Quote failing005 Quote  Post ReplyReply Direct Link To This Post Posted: 02 Aug 2017 at 10:51pm
I did receive confirmation yes - this was about 10 days ago.
Back to Top
failing005 View Drop Down
Newbie
Newbie


Joined: 02 Aug 2017
Location: UK
Status: Offline
Points: 26 		Post Options Post Options   Thanks (0) Thanks(0)   Quote failing005 Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2017 at 8:14am
So had a look at the 2.2 bios compared to 1.0 in AMIBCP - they've completely removed the iGFX string from the rom. Surely they should be advertising this as part of the changelog - between that and lack of response from support I'm not impressed; they even list my exact processor on the compatibility page.

Might as well have saved myself £100 by getting the non iGPU Xeon.
Back to Top
failing005 View Drop Down
Newbie
Newbie


Joined: 02 Aug 2017
Location: UK
Status: Offline
Points: 26 		Post Options Post Options   Thanks (0) Thanks(0)   Quote failing005 Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2017 at 11:09pm
Does ASRock actually provide support?

Or am I being too unreasonable to expect a response regarding a product I purchased and an enterprise grade product at that?

I'm not being funny but an advertised feature has been removed via firmware with no warning and no change to the product manual, that's just false advertising.
Back to Top
failing005 View Drop Down
Newbie
Newbie


Joined: 02 Aug 2017
Location: UK
Status: Offline
Points: 26 		Post Options Post Options   Thanks (0) Thanks(0)   Quote failing005 Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2017 at 6:30pm
Emailed again - no response.

Rung ASrock Rack Europe - told they don't deal with technical support queries and to use the web form. Told them I had several times - they hung up - wtf?

Absolute joke - falsely advertised products, lack of any customer service. I have never experienced such lack of customer care with any mainboard manufacturer. 
Back to Top
failing005 View Drop Down
Newbie
Newbie


Joined: 02 Aug 2017
Location: UK
Status: Offline
Points: 26 		Post Options Post Options   Thanks (0) Thanks(0)   Quote failing005 Quote  Post ReplyReply Direct Link To This Post Posted: 07 Aug 2017 at 6:49pm
Is there any way to make a complaint?
Back to Top
failing005 View Drop Down
Newbie
Newbie


Joined: 02 Aug 2017
Location: UK
Status: Offline
Points: 26 		Post Options Post Options   Thanks (0) Thanks(0)   Quote failing005 Quote  Post ReplyReply Direct Link To This Post Posted: 08 Aug 2017 at 2:49am
Hello?
Back to Top
failing005 View Drop Down
Newbie
Newbie


Joined: 02 Aug 2017
Location: UK
Status: Offline
Points: 26 		Post Options Post Options   Thanks (0) Thanks(0)   Quote failing005 Quote  Post ReplyReply Direct Link To This Post Posted: 08 Aug 2017 at 4:51pm
Seriously I buy your products and you can't even dignify me with a response?
Back to Top
 Post Reply Post Reply Page  123>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.094 seconds.