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failing005 
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Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26 |
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 Posted: 11 Aug 2017 at 1:39am |
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A large quantity of GPU related settings were removed from the 2.x bios versions, proof:
 Edited by failing005 - 11 Aug 2017 at 8:11pm |
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failing005
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Joined: 02 Aug 2017 Location: UK Status: Offline Points: 26 |
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Posted: 10 Aug 2017 at 6:02pm |
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Thanks for responding -
I'm aware that the telephone number was for sales / marketing, but as everything else had failed - I was hoping they could atleast put me in touch with someone able to assist, I was polite on the phone simply saying that I 'd tried everywhere else - but I was just hung up on. No QuickSync is supported on the platform: The iGFX feature doesn't just enable QuickSync - it actually controls whether the graphics controller is exposed via the chipset or not. Sadly it's not enabled by default, the Kernel isn't detecting it's presence at all. The option has been deliberately removed from BIOS version 2.1 / 2.2 - I have confirmed this using the AMI AMIBCP tool. I can't downgrade because those are the only BIOS versions supporting Kaby Lake - if there is indeed a reason for removing the option, this should have been made clear on the ASRock website, so that prospective buyers know what they are in for. The reseller can't help me as it's an issue with the BIOS, to which the only resolution is an updated version. Right now I'd just settle for not being ignored and treated like a piece of sh** .
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parsec
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Joined: 04 May 2015 Location: USA Status: Offline Points: 4996 |
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Posted: 10 Aug 2017 at 10:49am |
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I'm an ASRock forum moderator in the USA. I don't work with ASRock support directly, either the PC or Rack divisions, or have any control over what they may or may not do. I'm responding because I find your story troubling, although I likely cannot provide you with a solution for your situation.
The ASRock Rack Contact Us web page specifically states technical questions cannot be answered by the Sales and Marketing contacts. I realize the only phone number available was that of the Sales and Marketing contacts. I have no idea what you requested from the Sales and Marketing contact, but their behavior was probably simply nothing more than what they were instructed to do when they are asked about something that is outside of their responsibility or ability to deal with. I did some research on the Kaby Lake Xeon processor features, but did not find any reason why Quick Sync would be no longer available for use on this platform. Or if Intel no longer allows it for some reason, for example. Is there any chance that Quick Sync is just enabled by default with the new BIOS version? What reason would there be for disabling that feature with the option that was previously available in the BIOS? I'm asking just to try to understand the situation. All I can suggest is to continue attempting to contact ASRock Rack technical support about your issue. I assume the retailer of your board is unable to provide you with technical support, or have you attempted that with the retailer? I know that ASRock PC TSD reads posts in this forum, so some ASRock employees are aware of your feelings and situation. |
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failing005
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Posted: 09 Aug 2017 at 4:27pm |
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failing005
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Posted: 08 Aug 2017 at 4:51pm |
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failing005
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Posted: 08 Aug 2017 at 2:49am |
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failing005
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Posted: 07 Aug 2017 at 6:49pm |
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failing005
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Posted: 04 Aug 2017 at 6:30pm |
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Emailed again - no response.
Rung ASrock Rack Europe - told they don't deal with technical support queries and to use the web form. Told them I had several times - they hung up - wtf? Absolute joke - falsely advertised products, lack of any customer service. I have never experienced such lack of customer care with any mainboard manufacturer.
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failing005
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Posted: 03 Aug 2017 at 11:09pm |
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Does ASRock actually provide support?
Or am I being too unreasonable to expect a response regarding a product I purchased and an enterprise grade product at that? I'm not being funny but an advertised feature has been removed via firmware with no warning and no change to the product manual, that's just false advertising.
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failing005
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Posted: 03 Aug 2017 at 8:14am |
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So had a look at the 2.2 bios compared to 1.0 in AMIBCP - they've completely removed the iGFX string from the rom. Surely they should be advertising this as part of the changelog - between that and lack of response from support I'm not impressed; they even list my exact processor on the compatibility page.
Might as well have saved myself £100 by getting the non iGPU Xeon.
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