ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - (Solved)J4205-ITX HDMI output
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

(Solved)J4205-ITX HDMI output
 Post Reply Post Reply Page  <1 45678 11>
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
Gwaihir View Drop Down
Newbie
Newbie


Joined: 25 Aug 2017
Status: Offline
Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Gwaihir Quote  Post ReplyReply Direct Link To This Post Posted: 02 Sep 2017 at 3:56pm
Hi, i have read your solution but I don´t have an Intel NUC Kit here. It´s a simple self-made HTPC. Or am I getting something wrong?

I have emailed tech support and they sent me a BIOS 1.66. Seems there is a new one. I cannot test it as I have already sent back the board to the vendor because besides the HDMI problem there was no way to get a smooth 4K TV broadcast with DVBViewer. But that is a different topic already discussed in the DVBViewer forum.


Edited by Gwaihir - 02 Sep 2017 at 3:57pm
Back to Top
energy2k View Drop Down
Newbie
Newbie
Avatar

Joined: 18 Jul 2017
Status: Offline
Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote energy2k Quote  Post ReplyReply Direct Link To This Post Posted: 03 Sep 2017 at 6:01pm
I think you're misunderstanding me.
I have the same motherboard as you, and this motherboard uses the same components for HDMI output as the Intel NUC. In an Intel forum they commented that exactly the same thing happened to them as to us (they couldn't connect the HDMI output to a 4K TV) and the solution they found was to update the BIOS of these components (not the motherboard BIOS).
Follow my instructions (connect HDMI to a monitor or TV other than 4K, start windows, download and update the BIOS of HDMI components, turn off, connect to 4K TV and enjoy).
Greetings.
Back to Top
Gwaihir View Drop Down
Newbie
Newbie


Joined: 25 Aug 2017
Status: Offline
Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Gwaihir Quote  Post ReplyReply Direct Link To This Post Posted: 05 Sep 2017 at 2:33am
Ah, then there was a misunderstanding! Thanks for the clarification!
Back to Top
tomandcat View Drop Down
Newbie
Newbie


Joined: 08 Sep 2017
Status: Offline
Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote tomandcat Quote  Post ReplyReply Direct Link To This Post Posted: 08 Sep 2017 at 2:52pm

Hello,I am from China and also have this HDMI output problem on my J3455-ITX.
Yesterday it seems that I resolved it by following steps.
Thank you all of us!

My hardware:
J3455-ITX
PicoPSU-120W DC-ATX Mudule
Panda 65" 4K UHD TV(LE65N88S-UD)

?¦Connect HDMI to my Panda 65" TV.
?¦Turn on the machine. Bios I used is 1.30 official.
?¦Load windows normally (of course I restart many times but only 1 time is OK to see WIN10 logo )
?¦Download HDMI firmware from intel: https://downloadcenter.intel.com/download/26609/NUCs-HDMI-2-0-Firmware-Update-Tool-for-Intel-NUC-Kit-NUC7i3BN-NUC7i5BN-NUC7i7BN-NUC6CAY
?¦Decompress and run.
?¦Follow instructions and start to upgrade
?¦After a short time black screen, upgrade HDMI firmware from 1.56 to 1.66.
?¦Shut down and power on again
?¦OK! Enjoy your happy time.
Back to Top
Zzenz View Drop Down
Newbie
Newbie


Joined: 12 Dec 2017
Status: Offline
Points: 13 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Zzenz Quote  Post ReplyReply Direct Link To This Post Posted: 12 Dec 2017 at 10:02am
Hello.

Yes I followed these instruction without issue.. Seemed to work for a week or two, but now the same damned issue is happening again.. Windows always boots to troubleshoot/restart etc.

If I disconnect the HDMI windows will boot normally and can login via VNC... So did that, reconnected the HDMI cable and turned on the 4k TV. Computer crapped out and restarted back to  troubleshoot/restart etc.

IS THIS ISSUE ever going to be fixed or what Asrock?????????

Any other work around or fix to this ridiculous issue?
CheersAngry
Back to Top
Tikoo View Drop Down
Newbie
Newbie


Joined: 29 Oct 2017
Status: Offline
Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Tikoo Quote  Post ReplyReply Direct Link To This Post Posted: 16 Dec 2017 at 7:37pm
I have the same issue! Windows keep rebooting and asking for troubleshoot.
Back to Top
Tikoo View Drop Down
Newbie
Newbie


Joined: 29 Oct 2017
Status: Offline
Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Tikoo Quote  Post ReplyReply Direct Link To This Post Posted: 16 Dec 2017 at 7:38pm
Which Video driver need to be used? May be problem in drivers?
Back to Top
Stefan75 View Drop Down
Newbie
Newbie
Avatar

Joined: 15 Feb 2017
Location: Switzerland
Status: Offline
Points: 80 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Stefan75 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Dec 2017 at 9:27pm
Here some help from Intel:

My J3455-ITX (HDMI FW 1.66) works fine..
Driver Version: 22.20.16.4749
Operating System: Windows* 10 Pro (10.0.16299)
Current Resolution: 3840 x 2160
Connector Type: DisplayPort
Device Type: Digital Television



Edited by Stefan75 - 16 Dec 2017 at 9:35pm
http://cellarcinema.info
Back to Top
marco25 View Drop Down
Newbie
Newbie


Joined: 07 Jan 2018
Status: Offline
Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote marco25 Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2018 at 11:58am
same problem here.... got no signal before, upgraded the HDMI firmware per instruction. went successfully and verified the firmware did get upgraded. then wont boot into Windows after reboot... even the latest INTEL driver from Dec 2017 did not help. have to uninstall intel driver in safe mode to get it back... then it auto install INTEL driver later and went right back to the problem after reboot.... way too much trouble with this board... my first asrock and badddddd experience... any other thing to try? helpppp.... thanks
Back to Top
Zzenz View Drop Down
Newbie
Newbie


Joined: 12 Dec 2017
Status: Offline
Points: 13 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Zzenz Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2018 at 5:45pm
Originally posted by marco25 marco25 wrote:

same problem here.... got no signal before, upgraded the HDMI firmware per instruction. went successfully and verified the firmware did get upgraded. then wont boot into Windows after reboot... even the latest INTEL driver from Dec 2017 did not help. have to uninstall intel driver in safe mode to get it back... then it auto install INTEL driver later and went right back to the problem after reboot.... way too much trouble with this board... my first asrock and badddddd experience... any other thing to try? helpppp.... thanks


Yeah I will not be buying another of their products, and not so much that it has this issue, but the ABSOLUTELY, NO help, NO support or after all this damned time a NO proper fix!

 Crap customer service Asrock!AngryOuch
Back to Top
 Post Reply Post Reply Page  <1 45678 11>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 1.906 seconds.