ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Bluetooth problem on X399 Taichi
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Bluetooth problem on X399 Taichi
 Post Reply Post Reply Page  12>
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
LordPlayboy View Drop Down
Newbie
Newbie


Joined: 11 Nov 2017
Status: Offline
Points: 13 		Post Options Post Options   Thanks (0) Thanks(0)   Quote LordPlayboy Quote  Post ReplyReply Direct Link To This Post Topic: Bluetooth problem on X399 Taichi
    Posted: 22 Dec 2017 at 12:12pm
Hi,

First few days it was working properly on Win10.
Then suddenly stop. Try to reinstall driver and software but nothing working.
This is the msg showing in device manager.

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

Is there any other way can repair it by myself if it is hardware problem or if it is software please tell me what to do.
Thank guys.
Back to Top
ASRock_TSD View Drop Down
ASRock_Official
ASRock_Official


Joined: 20 Mar 2015
Status: Offline
Points: 8862 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 26 Dec 2017 at 11:48am
Dear LordPlayboy,

Greetings, this is ASRock TSD.


According to your Bluetooth question, we provide some suggestions for verifying:
 
1. Please enter the BIOS setup and then press [F9] to load BIOS default setting.
 
2. Please un-install the Bluetooth driver from Control Panel. 
After that, please enter to the device manager to check if you can see the Bluetooth device.
If not, try to right click the "Desktop-xxxxx" at the top of the Device Manager to Scan for Hardware change. Check whether it can work with Win10 inbox driver.
 
3. After uninstalling the Bluetooth driver, please install Intel Bluetooth driver ver:19.60.0.3 from our driver support page to verify:

4. If possible, please reinstall the OS to verify.


Thanks!

All the best,
ASRock TSD
Back to Top
wcravens View Drop Down
Newbie
Newbie


Joined: 09 Nov 2018
Location: Denver
Status: Offline
Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wcravens Quote  Post ReplyReply Direct Link To This Post Posted: 09 Nov 2018 at 10:57pm
Hello! I recently have had the same issue.

My bluetooth stopped working over night last weekend, and I have spent about a week trying to troubleshoot/reading through forums to fix the issue.

Computer stats:

  • ASRock X399 Taichi
  • OS - Microsoft Windows 10 Home (64-bit)
  • For Intel Bluetooth for WIndows 10:
    • Driver Version - 20.90.1.1
    • Driver Date 1-/8/2018
    • Device ID: USB\VID_8087&PID_0AA7&REV_0001

Here's the error that I get:

This device cannot start. (Code 10)


STATUS_DEVICE_POWER_FAILURE

After running the troubleshooter, I still have:

Check Bluetooth radio status - Not Fixed

Here's what all I have done:

  1. Device Manager -> right click -> uninstall device and delete all software for the device.
  2. Check for Microsoft updates, run the troubleshooter,
  3. Go Directly to Intel website to check the

    Edited by wcravens - 09 Nov 2018 at 11:01pm
Back to Top
beasy View Drop Down
Newbie
Newbie


Joined: 12 Nov 2018
Status: Offline
Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote beasy Quote  Post ReplyReply Direct Link To This Post Posted: 12 Nov 2018 at 10:47am
i have the same problem with bluetooth on x399 taichi gaming pro. also i found my aquantia ethernet not working also.
even worse, i have to disable bluetooth for now, because it will cause boot failure sometimes.
Back to Top
jackycct View Drop Down
Newbie
Newbie


Joined: 24 May 2019
Status: Offline
Points: 2 		Post Options Post Options   Thanks (1) Thanks(1)   Quote jackycct Quote  Post ReplyReply Direct Link To This Post Posted: 24 May 2019 at 12:55am
You may try this if you have the following symptoms:
1. BT does not work
2. Device manager keeps refreshing

It seems the radio was stuck in a Bluetooth LE scan mode, even after reboot/reinstall/disable/enable.

Solution:
1. turning the bluetooth radio off in the UEFI
2. booting into OS
3. shutting down
4. enabling the radio again in the UEFI
5. booting into OS and BT should work again
Back to Top
anton01 View Drop Down
Newbie
Newbie
Avatar

Joined: 06 Nov 2018
Status: Offline
Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote anton01 Quote  Post ReplyReply Direct Link To This Post Posted: 03 Jul 2020 at 3:24am
This does help, however this happens very often, few times a week now. Is there a permanent fix?
Back to Top
nima View Drop Down
Newbie
Newbie


Joined: 31 Dec 2019
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote nima Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jul 2020 at 1:58pm
download and install the latest Intel Bluetooth driver from Intel Download Center

(v21)
Back to Top
adeel2cool View Drop Down
Newbie
Newbie


Joined: 28 Mar 2023
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote adeel2cool Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2023 at 3:46pm
Is anyone able to fix the Bluetooth issue. because I still have the same issue with Bluetooth and WiFi even I reinstall windows 11 and try setting on off auto in bios and is not working
Back to Top
Otosama View Drop Down
Newbie
Newbie


Joined: 19 Jun 2024
Location: Bari - Italy
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Otosama Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jun 2024 at 4:06pm
Same issue with ASRock X299 Taichi XE. No bluethooth and wi-fi detected on Win 11. On win 10 worked good.
Back to Top
M440 View Drop Down
Senior Member
Senior Member


Joined: 12 Jul 2023
Status: Online
Points: 4370 		Post Options Post Options   Thanks (0) Thanks(0)   Quote M440 Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jun 2024 at 12:39pm
what Wi-Fi card you use?

I use Mediatek MT7922 and the bluetooth IMO does not work in windows 11 up to this date. Tried a couple months ago bare metal and recently passingthrough to VM. I used the most recent drivers from MS catalogue. Some people claim Asus drivers worked for them, but i dont have time for this. Actually the binary drivers are the same for windows and linux, so its obv MS fault.

i couldent be more happy i purchased MT7922 because in linux it works flawless and I can make Access Point (not possible with AX210). Got it used at craigslist dirt cheap. Cant wait to try wifi 7 MT7925/MT7927 and putting the MT7922 in a laptop in place of 9560 card
asrock b650m-hdv/m.2, ryzen 7700x@85watt, arch/kde
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.078 seconds.