ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Problem with network adapter
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Problem with network adapter

 Post Reply Post Reply
Author
Message
Lyfficun View Drop Down
Newbie
Newbie
Avatar

Joined: 16 Jan 2018
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote Lyfficun Quote  Post ReplyReply Direct Link To This Post Topic: Problem with network adapter
    Posted: 19 Jan 2018 at 7:01pm
Hi, I recently assembled a new computer with motherboard Asrock AB359M-HDV, but the problem is that the computer does not see the network adapter, and there's nothing I can do about it. Please help to solve this problem. Thanks in advance!!!
Back to Top
jdillipl View Drop Down
Groupie
Groupie


Joined: 03 Aug 2017
Location: USA
Status: Offline
Points: 269
Post Options Post Options   Thanks (0) Thanks(0)   Quote jdillipl Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 2018 at 11:08pm
I am assuming you have the AB350M-HDV, rather than AB359M-HDV.  Did you install the driver package for the network adapter?  Either what came on the included optical disc, from Asrock:
 
 
Or from Realtek:
 
 
If not, do this.  I would get the driver package from Realtek, as it is the newest.
 
Jake
Asrock X370 Killer SLI/ac, Amd Ryzen 7 5700X, GSkill Flare X F4-2400C16D-32GFX, RaidMax Thunder V2 735W PS
Back to Top
MisterJ View Drop Down
Senior Member
Senior Member


Joined: 19 Apr 2017
Status: Offline
Points: 1097
Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2018 at 1:00am
Lyfficun, first we must have some information.  Please post your complete system specifications in your signature as I have, including BIOS and OS.  Exactly what are your symptoms?  Why do you think there is nothing you can do about it?  Thanks and enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
Back to Top
Lyfficun View Drop Down
Newbie
Newbie
Avatar

Joined: 16 Jan 2018
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote Lyfficun Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2018 at 3:45am
The fact that the network cable is fine, and I installed the necessary drivers, in the BIOS there are no settings associated with the Network adapter. The main symptom is that the computer is banal does not see the network adapter. Version of my BIOS P3 1.0, Operating system - Windows 7 Professional
Back to Top
MisterJ View Drop Down
Senior Member
Senior Member


Joined: 19 Apr 2017
Status: Offline
Points: 1097
Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2018 at 4:34am
Lyfficun, I recommend you contact ASRock Technical Support and open a ticket.  Good luck and enjoy, John.

EDIT:  Please see this thread: http://forum.asrock.com/forum_posts.asp?TID=5985&PID=43517&title=ab350-pro4-ethernet-adapter-issues#43517
And download and install the Chip Set drivers from here: http://support.amd.com/en-us/download



Edited by MisterJ - 20 Jan 2018 at 4:42am
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
Back to Top
Lyfficun View Drop Down
Newbie
Newbie
Avatar

Joined: 16 Jan 2018
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote Lyfficun Quote  Post ReplyReply Direct Link To This Post Posted: 20 Jan 2018 at 6:06pm
thanks
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.047 seconds.