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ASRock AB350M Pro4 - Freezing

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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 6:26pm
Herein lies the problem with Ryzen, so many issues for so long that Ryzen owners got used to updating BIOS with every new version in hopes X or Y issue would be resolved. 

When it works, it's fantastic and amazing value for money but oh man the issues caused by a rushed launch.....
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 6:23pm
Originally posted by PetrolHead PetrolHead wrote:

Originally posted by wardog wardog wrote:

Originally posted by PetrolHead PetrolHead wrote:

Three words, ASRock: Proper release notes.
Two words: Never happen(ed)

I'm with you, I'm only stating that in all my years building the ONLY mb manuf to do that was DFI.


I'm hoping that if enough people join me in complaining about the lack of release notes, ASRock will mend its ways. ;) Frankly, I don't know why people let motherboard manufacturers get away with this. After all, it's not like they shouldn't have the information at their disposal. Surely they have some sort of version control, change log, ticket system etc. in use, as this is standard software development stuff. If they don't, well, good luck to them in that case, but assuming they have normal control over their software development, they know what's been done to the BIOS (and by whom). Collating that information, at least the most important bits, should not be a huge task.

From the motherboard manufacturer's perspective, release notes should also make sense even without people asking for them. Release notes -> better understanding on whether to update BIOS -> less confused and unhappy customers (also hopefully less bricked boards and angry customers). Blergh, I'm going off on a tangent here. Sorry for the OT. I know I'm preaching to the choir.


Yup. You went of on a tangent / rant alright Tongue

"You' want less confusion / less bricked boards?

Preach to the choir to NOT flash their bios UNLESS they absolutely need it. WinkThumbs Up

---

PH, noticed you returned earlier last week. How's things? OK I hope.


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Post Options Post Options   Thanks (0) Thanks(0)   Quote lobstermd Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 5:38pm
I'm having the exact problem as everyone in this thread. I've tried everything and it's pissing me off. I don't think I'll ever buy Asrock again.

Edited by lobstermd - 13 Mar 2018 at 5:40pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PetrolHead Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 5:21pm
Originally posted by wardog wardog wrote:

Originally posted by PetrolHead PetrolHead wrote:

Three words, ASRock: Proper release notes.
Two words: Never happen(ed)

I'm with you, I'm only stating that in all my years building the ONLY mb manuf to do that was DFI.


I'm hoping that if enough people join me in complaining about the lack of release notes, ASRock will mend its ways. ;) Frankly, I don't know why people let motherboard manufacturers get away with this. After all, it's not like they shouldn't have the information at their disposal. Surely they have some sort of version control, change log, ticket system etc. in use, as this is standard software development stuff. If they don't, well, good luck to them in that case, but assuming they have normal control over their software development, they know what's been done to the BIOS (and by whom). Collating that information, at least the most important bits, should not be a huge task.

From the motherboard manufacturer's perspective, release notes should also make sense even without people asking for them. Release notes -> better understanding on whether to update BIOS -> less confused and unhappy customers (also hopefully less bricked boards and angry customers). Blergh, I'm going off on a tangent here. Sorry for the OT. I know I'm preaching to the choir.
Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PetrolHead Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 5:06pm
Originally posted by helos9 helos9 wrote:

Tried this work around for AsRock AB350 Pro4. Went longer than i expected, but it eventually did freeze and crash. Hope others have better luck. My new Asus borard is on its way.


Damn! Just out of curiosity, which PSU do you have?


Edited by PetrolHead - 13 Mar 2018 at 5:07pm
Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit
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Post Options Post Options   Thanks (0) Thanks(0)   Quote blfroze Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 2:10pm
Have you fixed it yet guys?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote helos9 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 10:27am
Tried this work around for AsRock AB350 Pro4. Went longer than i expected, but it eventually did freeze and crash. Hope others have better luck. My new Asus borard is on its way.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 10:04am
Originally posted by PetrolHead PetrolHead wrote:

Three words, ASRock: Proper release notes.


Two words: Never happen(ed)

I'm with you, I'm only stating that in all my years building the ONLY mb manuf to do that was DFI.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote PetrolHead Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 7:26am
Hmm... Looking through the posts from the beginning, people have been experiencing freezing with PSUs that are supposed to support C6/C7 states. Maybe that's not enough and it really needs the 0A rating, which I didn't notice on my PSUs spec sheet. In any case, I still feel like the issue is with the PSUs and that the BIOS workaround should fix it.

What does bug me, though, is that if this is the fix, it has clearly been added to the BIOS after version 3.3. So, ASRock must be aware of the issue and they've provided a workaround for, but for some reason they've decided not to inform customers about it. Three words, ASRock: Proper release notes.
Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PetrolHead Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 7:05am
Hmm. There was no such option under Zen Common Options either in my BIOS, but there was indeed a "PSI" option under NBIO common options. This is likely the same thing, but the BIOS description did not help at all in this regard. I also only have the options "Auto" and "Disabled", of which "Auto" is the default value.

In any case, I think Leeouque is on to something. I found this by googling Power Supply Idle Control:

"We have been investigating the issue where systems are reportedly locking up when idling or running small workloads

This issue is related to the power supply.  Most PC power supplies (PSUs) are designed to handle a wide range of power consumption from your PC components, but not all PSUs are created equal.

Because of this, there are some rare conditions where the power draw of an efficient PC does not meet the minimum power consumption requirements for one or more circuits inside some PSUs.

This scenario (called "minimal loading supply" can cause such PSUs to output poor quality power, or shut off entirely.

To prevent this issue from happening, it is important to ensure that the power supply supports 0A minimum load on the +12V circuit. These PSUs became commonplace starting in 2013 for the Intel "Haswell" platform.

This specification can be found printed on the sticker affixed to most PSUs, or it may be available on the manufacturer's website.

However, AMD understands that not everyone is in a position to replace their PSU with a contemporary 0A-rated unit. To help with that, AMD is also developing a firmware workaround for these power supplies, and will make it available through motherboard partners as a BIOS update in the future."


This is apparently from an AMD engineer and the explanation seems reasonable. I'm using a Corsair RM550x, which is "Haswell ready" (Intel C6/C7 state compatible) and this is probably why I haven't experienced the freezing issue even without using the BIOS workaround.


Edited by PetrolHead - 13 Mar 2018 at 7:06am
Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit
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