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ASRock AB350M Pro4 - Freezing

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lobstermd View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote lobstermd Quote  Post ReplyReply Direct Link To This Post Posted: 14 Mar 2018 at 5:18pm
I noticed the same thing, if I dont install any display drivers it doesnt freeze. Tested with a 1070 and a 390x. 

Edited by lobstermd - 14 Mar 2018 at 5:19pm
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axemole View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote axemole Quote  Post ReplyReply Direct Link To This Post Posted: 14 Mar 2018 at 5:56pm
BOOM!
From 11pm until 6am... no crash/no freezing/no random-reboot yet.

problem is gone... too early to tell... will keep updating...

At one point I thought it was the hard drives... I removed ALL internal SATA... just kept the m.2... and still freezing... did the bios upgrade to 4.70... then downgraded back to 3.30... nothing worked...

I am getting it RMA but keeping the board... if this problem persist, I would certainly appreciate your troubleshooting efforts to figure this one out...

I've built systems since 1988, this is the weirdest case ever... I've never had problems... ever... this is my first RMA... ever...

Hope to see a glimmer of hope for the future of this motherboard.

But ASRock (which I used many times in the past) has gone down a notch in my recommendations, just because so many people are having the same problem... and the ASUS worked without a hitch using the same components... could be a defect while putting together these boards... which is scary.


Edited by axemole - 14 Mar 2018 at 10:01pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Leeouque Quote  Post ReplyReply Direct Link To This Post Posted: 14 Mar 2018 at 6:22pm
Hey guys I have some news
After idling and occasionally benching with CPU-Z for 13 hours my system froze with HWiNFO opened. Here are some details.
System got frozen after Vcore suddenly raised from average 0.95-1.00V to 1.376V and Core 0 had loaded to maximum.
The system is actually working, HWiNFO shows changing of GPU Clock and updates time every 30 seconds.



Originally posted by lobstermd lobstermd wrote:

I noticed the same thing, if I dont install any display drivers it doesnt freeze. Tested with a 1070 and a 390x. 

Interesting, the first time I notised freezing was during gpu drivers installation. Don't know if it's connected or not.

EDITED to include picture as intended


Edited by wardog - 15 Mar 2018 at 2:19am
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davemc View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote davemc Quote  Post ReplyReply Direct Link To This Post Posted: 14 Mar 2018 at 10:12pm
I know it?™s not a solution for everyone but those of you who can I?™d suggest returning the motherboard. I was getting constant freezes, returned the board and switched to an ASUS B350-A and it hasn?™t frozen since.

There are obviously significant problems with this model given the amount of people reporting issues.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Vanguards Quote  Post ReplyReply Direct Link To This Post Posted: 15 Mar 2018 at 1:06am
Hello 

I have the same problem with freezing .

About two weeks ago I have bought Ryzen 2200g , Asrock B350M Pro4 , and RAM G.Skill Trident Z RGB 16GB DDR4 16GTZR and also I have my old Zotac GTX 960 2GB   . I have updated my mother board till version 4.5 . Till about a week everything was fine , there was just 1 error when I was playing a game , it frost and then closed itself , I didn't payed atention to it .  After about two days I have tried other game to play  , in process of gameplaying , my PC has frost and the reboot itself . I thought  it was my nvidia drivers guilty , so I have installed and it didn't help at all , instead my whole PC was again freezing for about  10-20 after reboot . I tried to find solution probably there was a windows system failer or smth like that , but no . After on last reboot my PC even didn't wan't to switch on BIOS . I tried to change with other ram , my PSU  , it didn't help . But I found that it didn't want to switch on because It was plugged my GPU GTX 960 in PCI express slot 1 , but only for my GTX 960 , other GPU were ok working and by the way for PCI express slot 2 my GTX 960 was working . So thought probably it was my GTX 960 fault , but no . After that I have updated BIOS till version 4.7 , and a miracle my PCI express slot 1 has started to work for GTX 960 . But no again my PC was starting to freez for about 10-20 minutes . After that I have plugged out my GTX 960 and switched my cable to ryzen 2200g . After that an hour it was working ok , but has appeared another problem , I was just using youtube in Googlechrome , so my Windows panel has frost , and Internet connection has disappeared and after that I couldn't star any application or anything , so had to reboot my PC manualy . And it has started to do that after 15-30 minutes , so I have to reboot my PC always manualy . Also forget to write , before that I have reinstalled Windows 10 , cause thought it was window fault , but it was the same thing . And after several reboots my audio drivers have stopped to work . 



Edited by Vanguards - 15 Mar 2018 at 1:40am
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oversite View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote oversite Quote  Post ReplyReply Direct Link To This Post Posted: 15 Mar 2018 at 5:57am
Originally posted by oversite oversite wrote:

I have 5 of these boards, ryzen 5 1600 on all of them, running proxmox and qemu (debian)
I have random reboots on all of them, am trying different psu:s and memories, bios versions, c6 etc, no real stability yet. I have rma:d 2 of them since one even froze during bios flashing and died by that. I got replacements working better but still random reboots, nothing in the linux log when it happens so it seems very sudden. As far as i remember all boards have 3.00 when they arrive. I am mostly trying various bios since i have a bunch of boards, mostly trying 3.40, 4.50, 4.70. 3.40 is nice because of they easy c6 config, but i cannot remember ever trying 3.3 version. Most of them are using corsair vengeance 2400 8gb each various versions not on memory qvl, some samsung on the qvl also 2400.


right -- i gave up and RMAd and returned all 4 boards today, i will replace them with 4 other mATX 2 asus tuf and 2 gigabyte gaming 3
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Post Options Post Options   Thanks (0) Thanks(0)   Quote axemole Quote  Post ReplyReply Direct Link To This Post Posted: 15 Mar 2018 at 7:12am
RMA is on hold until Sunday... I am hoping that someone will figure out which BIOS setting works...

ASUS TUF is working as smooth as I expect Brand New boards to work... with the same hardware I used with the AB350M-Pro4 so it DEFINITELY is the board or a setting in it that is causing it to randomly freeze/reboot

Good luck
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Post Options Post Options   Thanks (0) Thanks(0)   Quote vyseark Quote  Post ReplyReply Direct Link To This Post Posted: 15 Mar 2018 at 7:27am
Hoping for a fix through software or bios changes as well. Didn't wanna rma the motherboard because in my country (Brazil Thumbs Down) the sellers always difficults the rma process and the price of the motherboards are more expensive  than USA (Asus TUF B350m-Plus gaming cost here more than 170 us dollars Cry)


Asrock, do something!


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axemole View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote axemole Quote  Post ReplyReply Direct Link To This Post Posted: 15 Mar 2018 at 7:55am
Originally posted by vyseark vyseark wrote:

Hoping for a fix through software or bios changes as well. Didn't wanna rma the motherboard because in my country (Brazil Thumbs Down) the sellers always difficults the rma process and the price of the motherboards are more expensive  than USA (Asus TUF B350m-Plus gaming cost here more than 170 us dollars Cry)


Asrock, do something!


I hear you... I don't want to wait the time it takes to ship and receive it... I rather upgrade the BIOS or adjust the settings but it is so weird that the mobo hangs randomly... if only I could narrow it down to a piece of the system, at least we could focus the search for a setting workaround... however... as it is... it could be ANYTHING!!!

Anyways, live and learn... if ASRock doesn't fix this, I am never buying ASRock again.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Vanguards Quote  Post ReplyReply Direct Link To This Post Posted: 15 Mar 2018 at 2:13pm
I hear you man , but I think Asrock won't even bother . If you will watch reviews on newegg , it is about half of it , so it is not a new issue and still no solutions .
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