Ignored by Customer Service

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   Brand new Z370 Extreme4 developed an issue where SATA 3_2 will refuse to detect a drive. Filled out the customer service form on June 15th and received a prompt reply from "Eric". After some troubleshooting, he promised that customer service would contact me with an RMA#  
After a month, I had heard nothing. I emailed Eric and he told me to call directly to 909590830 in order to get an RMA #.  Spoke with a grumpy woman who curtly took my email address and promised to email me an RMA #. 

I heard nothing. I emailed Eric again and heard nothing.  This process started more than 2 months ago and I'm being ignored.  What's the deal, ASRock?

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rexerm Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Aug 2018 Status: Offline Points: 3	Post Options Post Reply Quote rexerm Report Post Thanks(0) Quote Reply Topic: Ignored by Customer Service Posted: 29 Aug 2018 at 11:07am
	Brand new Z370 Extreme4 developed an issue where SATA 3_2 will refuse to detect a drive. Filled out the customer service form on June 15th and received a prompt reply from "Eric". After some troubleshooting, he promised that customer service would contact me with an RMA# After a month, I had heard nothing. I emailed Eric and he told me to call directly to 909590830 in order to get an RMA #. Spoke with a grumpy woman who curtly took my email address and promised to email me an RMA #. I heard nothing. I emailed Eric again and heard nothing. This process started more than 2 months ago and I'm being ignored. What's the deal, ASRock?

margaspeak Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2018 Location: Texas Status: Offline Points: 12	Post Options Post Reply Quote margaspeak Report Post Thanks(0) Quote Reply Posted: 29 Aug 2018 at 12:33pm
	It really is hard dealing with CSR as I feel like some are too lazy to attend to the clients concern.