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Ignored by Customer Service
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margaspeak View Drop Down
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Joined: 02 Jan 2018
Location: Texas
Status: Offline
Points: 12 		Post Options Post Options   Thanks (0) Thanks(0)   Quote margaspeak Quote  Post ReplyReply Direct Link To This Post Topic: Ignored by Customer Service
    Posted: 29 Aug 2018 at 12:33pm
It really is hard dealing with CSR as I feel like some are too lazy to attend to the clients concern. 
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rexerm View Drop Down
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Joined: 29 Aug 2018
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote rexerm Quote  Post ReplyReply Direct Link To This Post Posted: 29 Aug 2018 at 11:07am
Brand new Z370 Extreme4 developed an issue where SATA 3_2 will refuse to detect a drive. Filled out the customer service form on June 15th and received a prompt reply from "Eric". After some troubleshooting, he promised that customer service would contact me with an RMA#  

After a month, I had heard nothing. I emailed Eric and he told me to call directly to 909590830 in order to get an RMA #.  Spoke with a grumpy woman who curtly took my email address and promised to email me an RMA #. 

I heard nothing. I emailed Eric again and heard nothing.  This process started more than 2 months ago and I'm being ignored.  What's the deal, ASRock?
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