Issue when accessing UEFI

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   For the past year, when I attempt to go into the UEFI, it loads and stays black. Then when I move the mouse around the screen, it reveals the area the mouse passes over, but does not show any UI components forcing me to restart the computer. Then when I attempt to use the Boot to UEFI tool, It will restart the system, but nothing will happen. It sits at a black screen until I restart the system. I have attempted to update the BIOS to correct the problem, but when it boots to the UEFI to update, it does the same thing as when I boot to the UEFI on my own. I have not been able to find anything like this online and I am running out of options. If needed, I can take a video of what it does and post.

Operating System
    Windows 10 Home 64-bit
CPU
    Intel Core i5 7600K @ 3.80GHz    44 °C
    Kaby Lake 14nm Technology
RAM
   Corsair - Vengeance LPX 16GB (2 x 8GB) DDR4 3200     
Motherboard
    ASRock Z270 Killer SLI/ac (CPUSocket)    25 °C
Graphics
    4095MB NVIDIA GeForce GTX 1070 (Gigabyte)    34 °C
Storage
    1863GB TOSHIBA DT01ACA200 (SATA )    30 °C
    1863GB Seagate ST2000DM006-2DM164 (SATA )    30 °C
    223GB TOSHIBA-TL100 (SATA (SSD))    24 °C
Optical Drives
    No optical disk drives detected
Audio
    NVIDIA High Definition Audio

Edited by Gopherskid - 02 Sep 2018 at 11:55pm

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Gopherskid Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Sep 2018 Location: TN Status: Offline Points: 3	Post Options Post Reply Quote Gopherskid Report Post Thanks(0) Quote Reply Topic: Issue when accessing UEFI Posted: 02 Sep 2018 at 11:52pm
	For the past year, when I attempt to go into the UEFI, it loads and stays black. Then when I move the mouse around the screen, it reveals the area the mouse passes over, but does not show any UI components forcing me to restart the computer. Then when I attempt to use the Boot to UEFI tool, It will restart the system, but nothing will happen. It sits at a black screen until I restart the system. I have attempted to update the BIOS to correct the problem, but when it boots to the UEFI to update, it does the same thing as when I boot to the UEFI on my own. I have not been able to find anything like this online and I am running out of options. If needed, I can take a video of what it does and post. Operating System Windows 10 Home 64-bit CPU Intel Core i5 7600K @ 3.80GHz 44 °C Kaby Lake 14nm Technology RAM Corsair - Vengeance LPX 16GB (2 x 8GB) DDR4 3200 Motherboard ASRock Z270 Killer SLI/ac (CPUSocket) 25 °C Graphics 4095MB NVIDIA GeForce GTX 1070 (Gigabyte) 34 °C Storage 1863GB TOSHIBA DT01ACA200 (SATA ) 30 °C 1863GB Seagate ST2000DM006-2DM164 (SATA ) 30 °C 223GB TOSHIBA-TL100 (SATA (SSD)) 24 °C Optical Drives No optical disk drives detected Audio NVIDIA High Definition Audio Edited by Gopherskid - 02 Sep 2018 at 11:55pm

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 07 Sep 2018 at 11:19am
	Dear Gopherskid, Thank you for choosing ASRock. Regarding your case, we provide some suggestion to try. 1. Clear CMOS to load BIOS default. 2. Remove the graphics card and use the onboard graphics. 3. Update BIOS to the latest version. If still not work, could you provide a video for us to clarify? Thank you! Yours truly, ASRock TSD