Steel Legend RGB ultility not working

What version of Polychrome are you using?

Thats the version I have currently. The nu_51 file is 3.02.

Update:

I managed to make it work again by reflashing the firmware.

I have the same problem is there a solution yet? I've tried the cmd stuff all it does is turn my leds off and back on. The utility error still pops up.

I also joined just to reply to this thread. I've had LOTS of issues with the Polychrome software. I first attempted to use version 1.0.38 as linked on [URL=https://www.asrock.com/microsite/PolychromeRGB/]https://www.asrock.com/microsite/PolychromeRGB/[/URL], the first google result for "Polychrome RGB." That did nothing but crash when it attempted to load. Then I dug through the support section for my motherboard and found version 2.0.4. That initially crashed when trying to install (because version 1.0.38 was still installed, and left over one of the Mslo* files). After removal of the entire "ASRock Utility" folder in the Program Files (x86) install folder, I was able to successfully install it. Upon running the first time, it downloaded and updated the RGB firmware (?), and seemed to work, to a point.

However, I still have issues with it. Sometimes the application still gives memory read errors when trying to start up (even though it's running with admin privileges). It doesn't actually save the component sync settings. Components seem to slowly have styles in their dropdown removed over time for some reason. Sometimes a third tab appears at the top randomly (Razer Chroma maybe? I can't recall what it is offhand).

General usability issues: There is no taskbar icon showing that the application is even open. The styles/patterns for the RAM are different from ones provided by the RAM manufacturer's application (T-Force Blitz). No advanced control or custom pattern capabilities. Many "modes" completely unavailable when trying to sync with the motherboard (Music, Wave, Spring, Stack, Cram, and Scan all greyed out). Name difference between "mode" on the motherboard settings tab and "style" on the component dropdown tab. Speed settings disappear when using component sync capability. Likely much more but that's just off the top of my head and looking at the application on a surface level.

PC Info - This is a brand new PC build, with several different RGB components, as follows:
Windows 10 Pro
ASRock B450M Steel Legend motherboard
Teamgroup T-Force Night Hawk Legend RAM (DDR4-3466) 2x8GB (gets RGB info through RAM slots)
Cooler Master MasterAir MA410M (uses the 5V pin header on the motherboard)
several other components without RGB support (4 SATA drives, PSU, case, fans, etc), but several I plan on getting or are on the way, none of which are ASRock products but say they have Polychrome RGB "support."
BIOS updated to the latest for my particular motherboard according to the support page (2.13A - Is there a reason it is not the same version as the Full ATX version of this board, which is v2.32?).

Please, fix this pile of garbage software. Had I known controlling RGB components was so problematic through this software, I would NEVER have purchased this motherboard to begin with.

Oh, and PLEASE fix the "feature" of the LEDs not turning off when the PC has been shut down completely in Windows. (Where exactly is the BIOS update that is supposed to fix this issue?)

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dunkin_boy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Apr 2019 Status: Offline Points: 5	Post Options Post Reply Quote dunkin_boy Report Post Thanks(0) Quote Reply Posted: 30 Apr 2019 at 7:17pm
	I'm having quite the problem here, I think after updating the BIOS from the latest version 2.00, the lights won't even work. Even configuring it from the UEFI settings wont help. Anyone having the same problem here?

CDub0687 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31 Mar 2019 Status: Offline Points: 6	Post Options Post Reply Quote CDub0687 Report Post Thanks(0) Quote Reply Posted: 30 Apr 2019 at 8:28pm
	What version of Polychrome are you using?

dunkin_boy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Apr 2019 Status: Offline Points: 5	Post Options Post Reply Quote dunkin_boy Report Post Thanks(0) Quote Reply Posted: 30 Apr 2019 at 9:34pm
	I'm using 2.0.4.

CDub0687 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31 Mar 2019 Status: Offline Points: 6	Post Options Post Reply Quote CDub0687 Report Post Thanks(0) Quote Reply Posted: 30 Apr 2019 at 9:43pm
	Thats the version I have currently. The nu_51 file is 3.02.

dunkin_boy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Apr 2019 Status: Offline Points: 5	Post Options Post Reply Quote dunkin_boy Report Post Thanks(0) Quote Reply Posted: 30 Apr 2019 at 9:56pm
	I see. But what bothers me the most is that it wont even light up.

dunkin_boy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Apr 2019 Status: Offline Points: 5	Post Options Post Reply Quote dunkin_boy Report Post Thanks(0) Quote Reply Posted: 30 Apr 2019 at 10:40pm
	Update: I managed to make it work again by reflashing the firmware.

Gigabit Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Jun 2019 Location: thailand Status: Offline Points: 4	Post Options Post Reply Quote Gigabit Report Post Thanks(0) Quote Reply Posted: 05 Jun 2019 at 1:48am
	teach me to reflashing firmware.i fix it many way it not work.

DanAnting Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 22 Jun 2019 Location: Canada Status: Offline Points: 1	Post Options Post Reply Quote DanAnting Report Post Thanks(0) Quote Reply Posted: 23 Jun 2019 at 8:28am
	I have the same problem is there a solution yet? I've tried the cmd stuff all it does is turn my leds off and back on. The utility error still pops up.

phatphan Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Jun 2019 Status: Offline Points: 6	Post Options Post Reply Quote phatphan Report Post Thanks(0) Quote Reply Posted: 23 Jun 2019 at 12:53pm
	Same problem

MonkeyJamboree Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Jun 2019 Location: USA Status: Offline Points: 1	Post Options Post Reply Quote MonkeyJamboree Report Post Thanks(0) Quote Reply Posted: 23 Jun 2019 at 2:53pm
	I also joined just to reply to this thread. I've had LOTS of issues with the Polychrome software. I first attempted to use version 1.0.38 as linked on [URL=https://www.asrock.com/microsite/PolychromeRGB/]https://www.asrock.com/microsite/PolychromeRGB/[/URL], the first google result for "Polychrome RGB." That did nothing but crash when it attempted to load. Then I dug through the support section for my motherboard and found version 2.0.4. That initially crashed when trying to install (because version 1.0.38 was still installed, and left over one of the Mslo* files). After removal of the entire "ASRock Utility" folder in the Program Files (x86) install folder, I was able to successfully install it. Upon running the first time, it downloaded and updated the RGB firmware (?), and seemed to work, to a point. However, I still have issues with it. Sometimes the application still gives memory read errors when trying to start up (even though it's running with admin privileges). It doesn't actually save the component sync settings. Components seem to slowly have styles in their dropdown removed over time for some reason. Sometimes a third tab appears at the top randomly (Razer Chroma maybe? I can't recall what it is offhand). General usability issues: There is no taskbar icon showing that the application is even open. The styles/patterns for the RAM are different from ones provided by the RAM manufacturer's application (T-Force Blitz). No advanced control or custom pattern capabilities. Many "modes" completely unavailable when trying to sync with the motherboard (Music, Wave, Spring, Stack, Cram, and Scan all greyed out). Name difference between "mode" on the motherboard settings tab and "style" on the component dropdown tab. Speed settings disappear when using component sync capability. Likely much more but that's just off the top of my head and looking at the application on a surface level. PC Info - This is a brand new PC build, with several different RGB components, as follows: Windows 10 Pro ASRock B450M Steel Legend motherboard Teamgroup T-Force Night Hawk Legend RAM (DDR4-3466) 2x8GB (gets RGB info through RAM slots) Cooler Master MasterAir MA410M (uses the 5V pin header on the motherboard) several other components without RGB support (4 SATA drives, PSU, case, fans, etc), but several I plan on getting or are on the way, none of which are ASRock products but say they have Polychrome RGB "support." BIOS updated to the latest for my particular motherboard according to the support page (2.13A - Is there a reason it is not the same version as the Full ATX version of this board, which is v2.32?). Please, fix this pile of garbage software. Had I known controlling RGB components was so problematic through this software, I would NEVER have purchased this motherboard to begin with. Oh, and PLEASE fix the "feature" of the LEDs not turning off when the PC has been shut down completely in Windows. (Where exactly is the BIOS update that is supposed to fix this issue?)