B450 Gaming K4 Memory Issue

Hi,

Looking for some help on an issue with a new build.

Checked out what type of memory was supposed for the B450 Gaming K4.
Decided on the G Skill:
G.Skill     2400     2400     8GB     F4-2400C15D-16GFT
Ordered the 16GB package of 2x8GB

Was having Windows crashing issues off the get go even during the Windows install.

Which I thought was a memory issue.

After getting Windows installed and getting boot up with both sticks installed I ran the Windows memory test and it did not find any issues with the memory.

I upgraded the BIOS to current P3.20 this helped some but still having windows crashing.

I tried installing the memory in different slots with the same results.

I finally put in one stick and that worked fine. Tried the other stick and that worked fine so if I am only using one at a time they both with fine.

If I try and run with them both installed that is when I am having issues.

Any help on this would be great.

Thanks for the advice.

Had them both installed in A2/B2 but will give it another try only thing I did not do here is clear the cmos.

I will try that and see what happen. Not home for a couple more hours though.

One question after doing the cmos clear should I reset the UEFI to to defaults? To note also I have not changed any settings to the BIOS.

Except when installing Windows I changed the boot sequence to be the USB drive first as that is where I was installing from.

Thanks for the reply.

Hi xhue,

I did the clear cmos settings as requested.

Installed memory in A2/B2 booted up fine with Windows install.

My Son played a game for about 27 minutes before it crashed.

Back to the single stick as he was playing on it for 3 hours this afternoon before I got home and worked fine that entire time.

Is there anything else I can do here?

Also to get a replacement should I work with ASRock or where I purchased it newegg.

Thanks for the help.

Yeah, looks like a bad mobo.

Let's hope ASRock replace it. Another way is ebay or craigslist.

Ordinarily I would suspect RAM compatibility but you have a Fortis kit (designed for AMD specifically) so that is unlikely if both modules work without issue solo. It technically could be the RAM having an issue, specific to dual channel operation. I would test both modules in slots A1 and A2 (single channel), if both modules work fine together in single channel then return the RAM. If not, return the board. When dealing with returns always deal with the place of purchase unless you are unable.

Edited by Xaltar - 25 May 2019 at 11:33pm