Ryzen 3000 series support

htbkoo wrote: Agree (although I did not get the same board and only bought a B450M Pro4 from ASRock) However, hearing absolutely nothing from the official ASRock support after submitting the support request for one whole month (and I can only rely on the kind volunteers and limited support on the forum) is definitely not acceptable. (Comparing with the SSD manufacturer which I had requested support at the same time - they had always responded within 2 days) This is my first and would probably be my last product bought from ASRock.

htbkoo did you use this form?
https://event.asrock.com/tsd.asp

When you successfully submit a ticket you should get an automated confirmation email. If you did not get an automated confirmation email the ticket did not go through. Double check all your info and try again until you get one. The confirmation email can take up to 10mins to arrive in your email.

99 times out of 100 when someone does not get a response to a ticket it is because the ticket did not send, either because of an error on the form (email entered incorrectly for example) or a hiccup in the server. Almost every time I have queried my contacts in Tech Support about a ticket that was not answered the ticket has not been found on their system (it was never received). On the very rare occasion where a ticket is missed or replied late it typically coincides with a national holiday and a large backlog of tickets. Then there are the support requests through incorrect channels, like emailing ASRock's marketing department. The only way to properly contact tech support is via the form I linked above.

Please send me a PM with a screenshot of your confirmation email if you received one and I will send it to my contacts at ASRock to investigate for you. They take their job very seriously and do their very best to answer every ticket they receive. In all the years I have been using ASRock I have always gotten prompt responses from them and not because I am a moderator here, I always sent tickets anonymously so as not to get special treatment.

Agree (although I did not get the same board and only bought a B450M Pro4 from ASRock)

However, hearing absolutely nothing from the official ASRock support after submitting the support request for one whole month (and I can only rely on the kind volunteers and limited support on the forum) is definitely not acceptable.
(Comparing with the SSD manufacturer which I had requested support at the same time - they had always responded within 2 days)

This is my first and would probably be my last product bought from ASRock.

wenerikk wrote: cxb wrote: Hi - complete newbie here. I haven't built a PC in 10 years, and was absolutely staggered that a new build on a B450M Pro4 went exactly OK, with a Ryzen 3600, Corsair Vengeance LPX 3600, and a new WD Black NVMe. Even with a small 300W PSU. XMP Profile loaded up to 3600MHz immediately. Updated to the new 3.60 BIOS today. I can only say, well done ASRock. To make that all work on a previous generation m'board was a big surprise for me. Disagree, I have already 3 times updated BIOS on my Fatal1ty x470 gaming 470itx/ac and still having this boot issue... I have no idea what Asrock has in brain but such support is on absolutely not acceptable level...

X370 ITX is in the same boat. i will be thinking with my wallet in the future. other board partners have (working) ABB loaded on A320, and we cant get the same on the once flagship ITX product from asrock.

Hi - complete newbie here. I haven't built a PC in 10 years, and was absolutely staggered that a new build on a B450M Pro4 went exactly OK, with a Ryzen 3600, Corsair Vengeance LPX 3600, and a new WD Black NVMe. Even with a small 300W PSU. XMP Profile loaded up to 3600MHz immediately. Updated to the new 3.60 BIOS today.

I can only say, well done ASRock. To make that all work on a previous generation m'board was a big surprise for me.

When BIOS with newest AGESA will be available for AB350m PRO4 will be available? We are still on AGESA 1.0.0.1 and i have huge stability issues with Ryzen 5 3600.